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Kenny Ross Ford - Service Center

Adamsburg, PA

4.7
399 Reviews
Call Service Center (724) 973-3793

399 Reviews of Kenny Ross Ford - Service Center

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October 07, 2023

Scheduled an appointment with service advisor Dick Hanzel. Had my vehicle serviced, all went very well and on time. Dick is great to work with. Dick is always courteous and concerned that my vehic More

by JSPEEZ41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hanzel
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Oct 09, 2023 -

Kenny Ross Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 07, 2023

Your website has the price of a oil change as $49. 85, I was charged over $80. I should've known better than to trust that I was being charged correctly. Next time we'll go somewhere else. More

by maskiffen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick Lane
Report | Print
Oct 07, 2023 -

Kenny Ross Ford responded

"Maskiffen" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossford.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 06, 2023

The repair process was so smooth. I dropped my car off Sunday night. They kept me informed at every step. The car looks Beautiful. Would highly recommend. More

by CHRISSYMHARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision Center
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Oct 06, 2023 -

Kenny Ross Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 06, 2023

Process was painless. Everyone was great. Highly recommend. Hopefully I won't have to come back anytime soon, but if I do, at least I know I will be taken care of. More

by cbt5041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Malley, Ashley, Megan
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Oct 09, 2023 -

Kenny Ross Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 06, 2023

Prompt professional service. Straight to the point. Honest advice. Keep their promises. Friendly workers throughout all departments. More

by DOLLYTHIELER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Kuzyck
Report | Print
Oct 09, 2023 -

Kenny Ross Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 03, 2023

Had my oil changed. I was not there very long at all. I would recommend the service to anyone. More

by RCROWN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Kenny Ross Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 03, 2023

Mr. Greg returned my issue and explained to me the difference between Mazda and Ford. Thank you for believing in me. More

by cynthiamotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK sale person.
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Oct 04, 2023 -

Kenny Ross Ford responded

We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Oct 04, 2023 -

cynthiamotton responded

I spoke to Greg Kuzyck , and I miss understood the differences between Mazda, and Ford. My response was towards Mazda. Thank you.

October 03, 2023

I got a phone call from Greg the service manager and he was very helpful in letting me know what was going on with my repairs and they gave me a rental car while the parts come in. More

by REBEKAHCEOL
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Oct 04, 2023 -

Kenny Ross Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 03, 2023

Service was fast and work was completed correctly. Highly recommend for repair and service needs. More

by Run_Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Oct 04, 2023 -

Kenny Ross Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 01, 2023

Great service and great people who went above and beyond to assist in a difficult situation. More

by jatirpakjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Mark
Report | Print
Oct 02, 2023 -

Kenny Ross Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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