Kenny Ross Ford - Service Center

Worthless! I had a 8:30am appointment and dropped my truck off at 5:30am. I received no phone call so I showed up at 3:00pm and they haven’t even looked at my t I had a 8:30am appointment and dropped my truck off at 5:30am. I received no phone call so I showed up at 3:00pm and they haven’t even looked at my truck for the recall work. When I called and made the appointment I expressed I need my truck back at the end of my day if I had to wait a little that was Fine. I was told by the service department they only have 5 techs on duty. That’s no excuse to not call and give me an update. So I made another appointment with another dealership and all the parts but one are on national back order so why wasn’t I told this when I called for the appointment. Thanks for wasting my time. So two days later on a Friday. I received a call from the Service Manager saying the owner read my review and wanted this situation fixed and wanted my business so he offered me a loaner car if he had one since this is my only vehicle and would call me on Tuesday. Well it’s the end of the day and no phone call and I have an appointment tomorrow with another dealership where now i have to use a vacation day because they couldn’t due the services or come through on their offer. Thank god I didn’t cancel my appointment with the other dealership. Moral to the story don’t spend 65k plus on a truck because their only worried about the sale not service. More

Mark and Shannon were great helping me with my MKZ repair and working with warranty company to replace the engine. Pick up and delivery, and then a loaner when my car was in service for extended period was and working with warranty company to replace the engine. Pick up and delivery, and then a loaner when my car was in service for extended period was great help. More

I'm always very satisfied with the service that I receive at the dealership and it's staff. It's almost like I am special. 👌👌 at the dealership and it's staff. It's almost like I am special. 👌👌 More

The service department had a rough time with the problem. Don’t know how else to explain it Don’t know how else to explain it More

Appreciated the pickup and delivery service. The service department kept me informed thru the whole process. The service department kept me informed thru the whole process. More

Great service. Nice service department employees. Service department kept in touch with me the whole time (a week). Nice service department employees. Service department kept in touch with me the whole time (a week). More

I was very pleased with my service done at Kenny Ross Ford I got an oil change and tire rotation done. Ford I got an oil change and tire rotation done. More

The service manager and the mechanic took care of my inspection and emissions test with no problems. I was able to make the repairs that were necessary to pass the state inspection, so all I had to do inspection and emissions test with no problems. I was able to make the repairs that were necessary to pass the state inspection, so all I had to do was return for the reispection. More

Dick Hanzel always provides outstanding service for us. He is always a pleasure to work with. He is always a pleasure to work with. More

Service was completed as requested . Mr. Hanzel kept me informed as the work progressed. Would recommend this Dealership for service Mr. Hanzel kept me informed as the work progressed. Would recommend this Dealership for service More