Kenny Ross Ford - Service Center

Handled the recall notice on 2023 Edge in very quickly and efficiently . Friendly and courteous service and efficiently . Friendly and courteous service More

Dick and Greg did a great job. On budget and on time when promised to be complete On budget and on time when promised to be complete More

They fixed my car and it looks back to brand new. They are amazing ! Highly recommend them They are amazing ! Highly recommend them More

Dick the service advisor is the best. Everything is done in very efficient manor and courtesy. Job well done ! Everything is done in very efficient manor and courtesy. Job well done ! More

Ian, the advisor was very kind and courteous. Kept me advised on status of my vehicle. Kept me advised on status of my vehicle. More

They were on time, polite, and friendly. Kept me apprised of the car’s status. Kept me apprised of the car’s status. More

The service department was able to help me in a courteous and a timely manner. and a timely manner. More

Dick always effective, efficient and a pleasure to deal with. No issues or surprises, which is what one wants from a dealership. with. No issues or surprises, which is what one wants from a dealership. More

it took 3 trips to get what I needed done , every thing I needed got done I needed got done More

Sales great. Service is terrible!! I purchased a higher end truck and have issues from day 1. Bug deflector they put on doesn't fit properly, hood scoops are w Service is terrible!! I purchased a higher end truck and have issues from day 1. Bug deflector they put on doesn't fit properly, hood scoops are warped, tire/rim leak air, door handle was delivered scratched. This has been going on for a year or better. The service advisors want to do the right thing but are constantly held up by Greg Kuzyck (service manager). Nice guy but doesn't get any results and never has answers. Hood scoop factory issue from day 1 never fixed, door handle day 1 never fixed but tried the cheap route of buffing it out. Bug deflector poor install never fixed day 1. Tire/rim day one and tried to put a sealer even though they say some of those rims are warped and will not seal. Should have ordered a new tire and rim has not. I ordered 1 FROM GREG so that I had a spare and it came in within 3 weeks but the one that he was to order for a year has not. Nice guy but ZERO results. Sales dept is great, parts great and service advisors great....Greg seems to slow them down and hold them back from being a good department. Sorry just the truth. More