Kenny Ross Ford - Service Center

CERTIFIED WARRANTY-NOT USEABLE In August I purchased a 2011 Ford Escape off the showroom floor. The car looked great. The salesman was nice because I have excellent credit. I was In August I purchased a 2011 Ford Escape off the showroom floor. The car looked great. The salesman was nice because I have excellent credit. I was told that a CERTIFIED USED CAR meant that there would not be any problems if something went wrong. I asked and was clearly told everything from bumper to bumper was covered. Because it was a used vehicle, I purchased the top of the line EXTENDED WARRANTY through Ford. About one day out, water was pouring out of my tailpipe. I took the car in and they said there was nothing wrong with it. About two days later, I notice one of my tires was low. I put air in it, only to find it low on air two more days later. I stopped and checked it out. There was a tiny pin hole in the side of the tire. I was told I would need four new tires because the wear would not match and it would ride funny. I decided to get four new tires on a one week old car. I bought them elsewhere for price. At five weeks into the purchase, the car started to sound loud and loss of power. I called KENNY ROSS. They said it was most likely my exhaust and it is not covered under the CERTIFIED USED CAR warranty. I said I have the gold package extended warranty. They said it was not covered under that warranty either. Extremely mad at this point, I just couldn't take it to KENNY ROSS for repairs. I got the muffler replaced elsewhere for about $600. You can see where this is going. I spend $17000 on the truck, $2000 on extended warranty, and was told to hit the road. More

bad service dealership to anyone reading these reviews, & for the record my name is chris ursiny and i am leaving a legit review for this business on me and my family's beha to anyone reading these reviews, & for the record my name is chris ursiny and i am leaving a legit review for this business on me and my family's behalf. please be aware of the fact that there is a very high probably that many if not all of the quote "positive reviews" are given and done by employees or possibly friends of the company and not actual paying clients like i was. i used to have them do the majority of my work for my past/present truck but quit going to them due to multiple service discrepancies in the past: i will list a few of them here for reference: one of the last times i went to kenny ross was with my old blue f250 4x4 2k5 6.0L truck, i had the "infamous bell housing leak" a lot of the 6.0 leakers had, eng. oil xxxxxxin a small amount on the trans bellhousing from the engine leaking somewhere on the bed plate gasket or on top of the engine, i made the usual appointment since i was still under oem ford factory warranty, i brought it in they "checked it out" the only thing the mechanic did was wipe the oil drip up and said there was "no problem" what a joke, they did not want to even find out where the oil leak was originating from! anyone with half a brain would have put in a UV dye in the oil and had me drive the truck around for a week and come back and shine a uv light to follow the oil trail to pinpoint the leak it's not that hard at all. another issue with their service dept was as follows, i had turbo related issues with the 2K5 6l diesel and after i had them fix it, upon my initial under the hood inspection at the dealer's lot before i left the parking lot, i found they broke my dipstick on my truck (while it was there for turbo cleaning service) and i found out about it and called them out on it the next day because apparently the service staff left already and it was only about 5:30pm!! the dealership wanted me to pay i think 70 for a new dipstick, i told them there is no way i was paying for an item they broke while the truck was in their possession. the 2nd issue was during the same incident, i had my change holder on the dashboard center console had about $10.00 in quarters in it when i dropped my 6l diesel truck off, when i picked it up a couple days later i found all the change stolen by some rat in the service dept., someone in the service dept apparently stole all my quarters i used for the turnpike and toll roads, talk about a classy place!! lastly, the only other reason me and my family ever used kenny ross ford was because of the outstanding salesman mr. jim steen whom my family bought 3 new/used vehicles from (ford focus, ford f150, ford f250) after they apparently fired him it was not the same dealing with the company, my personal opinion and advice, steer clear if you value your truck and your wallet, and never ever leave any kind of valuables, or money in your car for safe keeping. More

Still can't believe what I was told even when typing it My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constan My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constant squealing coming from the car that wasn't there when it was taken in. My wife called and they apologized and said bring it back and they would look at it and got her a rental car. So far everything was handled great. They said it was because there was a brake clip installed improperly on a rear tire and that was causing the problem. I changed the brakes myself before the car was taken into the shop and figured they looked at it and it must have been a mistake on my end but if that stops the squealing then it must have been the correct assessment. This was all done at no additional cost. After picking it up the car is still making a squealing noise but it comes and goes. I called in a week after picking it up to tell them about it. I had to talk to Ron Bettencort and then to Geoff Jordan. They said since the steering was the only thing serviced, unless there was a part that Kenny Ross did work on it would be my responsibility. I stated that my car left there squealing and Kenny Ross had me bring it back and told me it was fixed but still making the noise, so if they felt "responsible" enough to bring it back in the first time for no charge why is it different now. The response I got was that "WE DID IT AS A GOOD FAITH GESTURE BECAUSE YOUR WIFE HAD A NEWBORN BABY..." I had to laugh and asked if that is seriously a reason why that Kenny Ross does things differently for people that have 10 month old babies? He said yes because they were concerned for safety reasons especially when a baby is involved... I guess the second time around they don't care anymore? He offered for me to bring the car back in and they would do a visual inspection to make sure if it wasn't a material defect since it wasn't genuine ford parts (If so then I would be responsible.) I asked if that was the case then wouldn't that of been seen when they were looking for it the first time. He told me that not all technicians understand the chemical composition of the numerous compounds used in brake pads and the effects compression has on them and he would have someone that does. I asked him then if he is saying that not all his technicians know how to diagnose a healthy brake pad, to which he told me yes and I shouldn't put words in his mouth. He kept asking me what I expected from Kenny Ross. I told him I brought my car in and when it left it was squealing. When I called back, Kenny Ross felt there was reason enough to attempt to repair the reason, without charging me. Now when it is doing the same thing, just not as frequently, Kenny Ross is saying unless it was something they did service on then they are not responsible for. Which I think is wrong. They told me they fixed a problem and it isn't fixed. When I told him that obviously bringing it back would be wasting both of our times, just that if anyone asks me I would not recommend Kenny Ross, he told me he doesn't appreciate me threatening him. When I laughed and said I am not threatening I am just telling people me opinion and wouldn't recommend Kenny Ross he told me I was blackmailing him... During this call I didn't know if I should be mad or laugh at the stupidity of what was being said. So basically I would not recommend Kenny Ross for anything unless I guess you have a newborn baby. But if you do, don't go for brakes because not all technicians know what a good brake looks like. Also don't mention you won't recommend Kenny Ross because you will be accused of threatening and blackmail... More

Worst overall experience to date Chris the service representative yelled at me and told me they did not want my business. For my full review check their fb or yelp reviews: Chris the service representative yelled at me and told me they did not want my business. For my full review check their fb or yelp reviews: More

First off, let me start by saying that the buying experience was overall very satisfactory. Anthony Croushore was very helpful in the sale process. My first visit for service was totally satis fact experience was overall very satisfactory. Anthony Croushore was very helpful in the sale process. My first visit for service was totally satis factory and quick. This is where the pleasantries stop. I purchased a 2012 Ford Transit Connect about a year ago. Several months ago it started to develop some transmission issues. I had it in for service and was told they couldn't find anything wrong. A few days ago the van stopped shifting all together and lost reverse. I promptly took it to the dealer for service. When I got there I was met by a fairly rude customer service rep who was not helpful at all. All I kept hearing was I should have called first and they couldn't even look at my vehicle for two weeks. He even advised I should take it to another dealership. At this point, being really pissed off, I asked for the service manger who was not around. At this point I went to talk to my salesman to see if he could maybe help. The salesman seemed like he was going to try to get this taken care of, and said to call him later in the day. I did. No answer. No return call. Same with the service manager. No return call. After 2 days it took me driving to the dealership to even get an update. Nobody had even looked at the vehicle yet. Now I wasn't expecting immediate service, but 48 hrs? In order for Ford to cover a rental it at least needs to be diagnosed. At this point I called Ford customer service and filed a claim. My salesman attempted to call, but still nothing from the service department. Now I own a small service company, so I have now been down for three days still with no answer on my van. I now have to go an rent a vehicle out of my pocket because I refuse to treat my customers as I am being treated by Kenny Ross Ford. Moral: They are quick to sell you a vehicle but not to fix problems. Incidentally I am in apposition to buy 2 more service vehicles and I can tell you I would NEVER buy from Kenny Ross Ford again. I would recommend the same to anybody thinking about buying a Ford product. More

As I sit here waiting to get my truck inspected, I am informed that it will not pass inspection because of the windshield wipers!!! In my 40 years of getting inspections there is no doubt that this is no informed that it will not pass inspection because of the windshield wipers!!! In my 40 years of getting inspections there is no doubt that this is nothing more than a way to genterate service dept. revenue. I know this because I used to work for a dealer. They sell you over priced wipers to generate profit because if you don't buy them here you have to pay for the inspection anyway, leave go to an auto parts store, pay a third of the cost so they will pass. It and bring it back for reinspection. And most agree it isn't worth it. I have seen similar scams before, one dealer said the emergency cable was bad and it cost 100 to fix, I said no thanks, then spoke to a buddy who went there and they told him the same thing. They always pick something small, that it makes it not worth going somewhere else, needless to say I won't be back. More