Kenny Ross Ford - Service Center

First time service customer Had a great experience. The advisor, Joji, was quick to answer questions and very knowledgeable. I will be definitely returning for my future servic Had a great experience. The advisor, Joji, was quick to answer questions and very knowledgeable. I will be definitely returning for my future service needs. More

Very efficient service I stopped for a 15000 mile check, oil change, tire rotation. The car was on recall so they took care of that, too. Took a little extra time, but I di I stopped for a 15000 mile check, oil change, tire rotation. The car was on recall so they took care of that, too. Took a little extra time, but I didn't have to bring the car back for the recall check. I appreciate the coffee! More

Interesting Went in for inspection, emissions and oil & filter change. Asked if there was a deal on getting the Works, the answer was no and it cost me $49.84. Went in for inspection, emissions and oil & filter change. Asked if there was a deal on getting the Works, the answer was no and it cost me $49.84. Two days later received email of special on The Works of $29 to $39. “Rip-off.” After spending $386 nothing was applied to my owner advantage? I believe this could of been handled better. More

Terrible Communication Brought my truck I’m for electrical work on a 2017 F150 that has 40000 miles, 2nd time in for electrical work 1st at Kenny Ross, dropped it off signed Brought my truck I’m for electrical work on a 2017 F150 that has 40000 miles, 2nd time in for electrical work 1st at Kenny Ross, dropped it off signed paper work, was denied from insurance after work was already done that I did not give verbal permission to have done. Then was told of $1000 bill. Never once did they call and say to fix your truck cost will be this. Just did the work and told me of bill. What kind of service is that. Would never ever recommend this dealership to anyone!! More

Service Great service experience due to the service rep Dick Hensel. It was a great experience and it was what I expected and did really receive. Great service experience due to the service rep Dick Hensel. It was a great experience and it was what I expected and did really receive. More

Friendly environment All dealerships have their corks from time to time( we're human), but if your not satisfy just move on until you fine that satisfaction with that dea All dealerships have their corks from time to time( we're human), but if your not satisfy just move on until you fine that satisfaction with that dealership! More

Oil change and Inspection. I received a coupon in the mail for "The Works" for $49.00 (I think) so I called to make an appointment and was told to simply come to the Quick Serv I received a coupon in the mail for "The Works" for $49.00 (I think) so I called to make an appointment and was told to simply come to the Quick Service Area. At my convenience I went and, even though they were making major repairs to the parking lot limiting access, they took me right in. About half way through the service the power went off. With no lights, everyone went to lunch. The lights came back on after a few minutes but I had to wait a few more minutes for the Tech to return. They discovered and informed me that my State Inspection was due, so, I told them to go ahead. They went ahead and did most of the inspection and then came out and apologized that they could not complete it because the power failure had knocked out the computer that does the emissions test and that I would need to return another day to get the emissions test and the stickers. I returned next day and they completed everything. Through all this everyone was polite friendly and professional. They got everything done as best they could under conditions over which they had no control. And, even though I forgot my coupon, they honored it anyway. I'll be back. More

Scheduled alignment appointment but work not done Scheduled an online appointment for an alignment on my 2018 Mustang, clicking the box saying I was going to wait at the dealership while the work was Scheduled an online appointment for an alignment on my 2018 Mustang, clicking the box saying I was going to wait at the dealership while the work was being performed. Arrived on the appointment day and told the service advisor that I'd be in the waiting room. An hour later he came back to say that their alignment machine was "out of calibration". He asked for my phone number, which I guess wasn't listed on the service work order he was writing it on, and said he'd call me when the machine was calibrated. It's been 10 days with no call, so I called them and asked if the machine was ready and they said yes, but I did not make another appointment. So to sum everything up, they let me take a day off work and bring in the car when they couldn't do the work, they let me sit in the waiting room for an hour before sending me home, and finally didn't call me back to say the machine was working again like they said they would. Got on their website's chat this morning and asked for the name of the service manager but was told they don't know who it is, can they have the service manager call me? That was the last straw, I won't be going back. More

2014 paint issues My name is Scott Eckrich, I have purchased many Ford products from Kenny Ross Ford, Chevrolet over the years. Have not had to many issues over the ye My name is Scott Eckrich, I have purchased many Ford products from Kenny Ross Ford, Chevrolet over the years. Have not had to many issues over the years. Most were resolved early and met both mine and Kenny Ross dealers wether Ford or Chevrolet. My issue know is that I own a 2014 Ford expedition that my and my wife bought new. ($60.000.00) I took the truck to the Ford dealership in adamsburg ,pa. The issue was the bubbles under the paint on the hood, hatchback, and over other areas. The paint manager said he could not help without talking to the service manage first. He told me that the warrantee was out by a couple thousand miles, but he would see what Ford might do. Three weeks later, No answer and No phone call from the service manager or the dealership. So, I went back to the dealership and to talk to the service manager. I was told that he would have to check with the Ford company. Waited for about 30 minutes, with still no answer. I then told him how disappointed with him and Ford for the lack of concern with my paint issues. You would think because you spend this kind of money, that they would try to help resolve the problem. Well, another week has gone by and still no answer. Thank you Ford! I will remember this when I want to buy another truck. More