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Kenny Ross Ford - Service Center

Adamsburg, PA

4.7
289 Reviews
Call Service Center (724) 973-3793

289 Reviews of Kenny Ross Ford - Service Center

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September 25, 2023

Pleasant and friendly service. I dropped my car to have it checked out for a recall. More

by BECCA.NATURESWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only worked with the service dept. not the areas above
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Sep 26, 2023 -

Kenny Ross Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
September 24, 2023

The collision center was amazing and Megan Martan was extremely helpful with my keeping ne updated on my car and the whole process More

by Dirty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision
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Sep 26, 2023 -

Kenny Ross Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
September 24, 2023

Quick, convenient, and friendly service for my oil change without any extra add on costs. Thank you. More

by RSTAS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John "Cash" McCafferty
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Sep 26, 2023 -

Kenny Ross Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
September 23, 2023

Very good in service dept. Dick was very courteous and knowledgeable about what was wrong with my pickup More

by bobdick5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick in service
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Sep 26, 2023 -

Kenny Ross Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
September 23, 2023

The pick up and delivery service is great. It is very convenient. The drivers are very friendly. More

by IRISH922
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ian Kelly
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Sep 26, 2023 -

Kenny Ross Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
September 22, 2023

The service man at the desk was really nice to deal with. Also the mechanic was very nice too. Very pleased with service. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian kelly
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Sep 26, 2023 -

Kenny Ross Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
January 04, 2022

Do not take your car to be serviced there. They had my vehicle for three days before calling to tell me what was wrong and they still had to order parts. They stated they fixed seat belt and it’s still br More

by Jhopkinson11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg , Geoff Jordan
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Helpful
October 26, 2021

Upon reading the negative reviews for this dealership I am confused concerning them. I have purchased 2 new Ford Escapes and I feel like I am family with the salesperson and the mechanics, especially Jeoff More

by susan from Brooklyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Muchow, Geoff Jordan
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Oct 28, 2021 -

susan from Brooklyn responded

Thank you again for great service. My daughter'drove her new car home and Kenny Ross is rhe place to go. Thank you John Muchow and Brian Smoody for making it happen for Renee.

Helpful
April 09, 2021

After a purchase of a certified Ford kenny ross didn't want to hear of anything wrong they will lie and tell you anything to make the sale. Do yourself a favor and find another dealer. Don't buy there, ba More

by Rich
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cj musnug, Jim Jenkins
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Helpful 5
December 16, 2019

Service manager is a joke The service manager is one of the worse customer oriented individuals I've ever met. And I was in the service industry for 30 years. My story is irrel More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Report | Print
Jan 13, 2020 -

Kenny Ross Ford responded

Dave - As you can imagine, this is extremely concerning to read. I would really appreciate the chance to learn what happened here so I can take the appropriate action. Please call me at your earliest convenience. Thank you, Jim Jenkins - General Manager - 724-864-3601

Feb 19, 2020 -

Dave responded

Too late Jim. We picked up my wife's new 2020 Explorer Limited from Ford of Monroeville last week. In addition, Ford of Monroeville will now be performing all service work on my F-150 and my wife's Explorer. Even though it's farther for me to take my vehicles, I believe it will be well worth the trip.

Helpful 4
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