Kenny Ross Ford - Service Center

I have been dealing the this dealership for 10 years now and never had a complaint. Dick Hansel has always explained things to me and never tried to do more than what was required. and never had a complaint. Dick Hansel has always explained things to me and never tried to do more than what was required. More

I was not happy at all with the way my service writer treated me. I set an appointment because it normally takes 30 minutes or so to get my oil changed, so I set aside an hour and when I arrived, he told treated me. I set an appointment because it normally takes 30 minutes or so to get my oil changed, so I set aside an hour and when I arrived, he told me that it would be a few hours. I set the appointment because of my schedule, and he is the one I spoke with. He was very standoffish and pushy, pushing to get me out the door. Tires were recommended, but I did not find out until after I got home and read the receipt. He did not feel the need to tell me anything when I came in to pick up my vehicle; with the exception or making sure to tell me 4 times that this was my last free oil change. I understand, he did not need to talk to me like that. I said something to my son who was a tech there when this service writer was there. He said that this guy was rude with him also and refused to give him work. So if this service tech has a problem with me because of his issue with my son, please let me know and I will take my vehicle to be serviced elsewhere. So far you are the only ones who have serviced it. But overall, service to my vehicle was good, customer service was bad. More

They began work on my car almost immediately and kept me informed of the progress being made informed of the progress being made More

They are always professional and efficient. They get you out of there as soon as possible. They get you out of there as soon as possible. More

No hassle, no attitude and more than fair prices. Also enjoyed looking at the new mustangs Also enjoyed looking at the new mustangs More

Found a problem I didn’t know I had. Good service. Would use again for service. Good service. Would use again for service. More

I dropped my car off Sunday evening using the key drop box at the collision center. The body work was completed in 1 day. Exceptional service! box at the collision center. The body work was completed in 1 day. Exceptional service! More

Everything was on time. All results were explained to me and my questions were answered. All results were explained to me and my questions were answered. More

Disappointed doesn't even begin to express how I feel right now. No responses from management either. right now. No responses from management either. More

Took my under warranty stock F150 in for service, rear door would not open. Should have been straightforward repair under warranty but they worked harder to make me pay put of pocket than to submit for w door would not open. Should have been straightforward repair under warranty but they worked harder to make me pay put of pocket than to submit for warranty work. Also left vm for manager, no return call… More