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Kenny Ross Ford - Service Center

Adamsburg, PA

4.7
289 Reviews
Call Service Center (724) 973-3793

289 Reviews of Kenny Ross Ford - Service Center

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March 17, 2024

Hello…. after a follow up call from the service manager..I started to feel better about my recent survey. Yes, the issue was resolved in a timely matter but More

by LYNNCOLE06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Kenny Ross Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
March 16, 2024

Kenny Ross Ford always goes above and beyond to make everything right. In the past 20 years I have been dealing with this dealership never had a bad experience. More

by FULLERTONMIKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dick and Bob R
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Mar 19, 2024 -

Kenny Ross Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
March 16, 2024

Everyone was very courteous as well as informative. All my questions prior to the repair were answered concisely by Jeff. More

by LKRIMM47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and Ashley
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Mar 19, 2024 -

Kenny Ross Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
March 15, 2024

Excellent service manager that is al way s there for me. Best service vice for all More

by FREDBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smoody
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Kenny Ross Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
March 15, 2024

Easy fast awesome guys. Very nice. Thorough work. Will definitely be back. Cj in finance answered warranty stuff More

by musnug96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Musnug
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rae Ann Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norman Cochran
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Mar 15, 2024 -

Kenny Ross Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
March 15, 2024

The service manager Greg, and his staff were extremely responsive and technically on point. The repair was done on time and was effective. More

by ann.rittiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Kenny Ross Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
March 14, 2024

The issue with my vehicle wasn't resolved and I was severely overcharged for the work that was performed. More

by steelcd2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kuzyck
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Kenny Ross Ford responded

"Steelcd2002" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossford.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
March 14, 2024

Interior rattle was not fixed after they replaced part. Not sure they have a good idea how to fix it. More

by JEM3650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kuzyck
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Kenny Ross Ford responded

"JEM3650" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossford.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
March 12, 2024

The team at Kenny Ross Ford body shop was friendly, very helpful, and did a great job repairing my vehicle. More

by SPENCER.FORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Weirs
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Mar 14, 2024 -

Kenny Ross Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
March 12, 2024

Kenny Ross Ford Irwin and it's Quick Lane team have always been responsive and efficient to my vehicle maintenance needs. More

by WDAVE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian, Quick Lane Service Advisor.
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Mar 12, 2024 -

Kenny Ross Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
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