Kenny Ross Ford - Service Center

Jeff at the body shop has taken care of my vehicle twice now. Excellent customer service from him. now. Excellent customer service from him. More

My vehicle was serviced and an repair was necessary. Job was completed as promised and they even ran it through the carwash! Job was completed as promised and they even ran it through the carwash! More

People that work there are always nice and courteous. Always willing to help. We always take our vehicles there Always willing to help. We always take our vehicles there More

Got me in and out in no time, without having an appointment on my time schedule appointment on my time schedule More

I used to visit the facility about 4 years ago to get the oil changed, and the dept was slow and not focused. I take all of my cars there now as I'm in and out in approx 45 minutes, and they are always frie oil changed, and the dept was slow and not focused. I take all of my cars there now as I'm in and out in approx 45 minutes, and they are always friendly and excellent communicators. More

When I purchased the car in Dec of 2018 I also purchased an interior protection plan good for 72 months. I am trying to get service on the plan. I asked at service desk and was referred to Shannon who tol an interior protection plan good for 72 months. I am trying to get service on the plan. I asked at service desk and was referred to Shannon who told me company out of business. I purchased this from Kenny Ross in good faith. Shannon told me that Norm had to handle this issue. I contacted Nirm and was told not him but Greg is the person that would need to handle this matter. I am feeling like a ping pong ball. Can someone please t call me to discuss this matter. If interior cannot be taken care of then trade me for undercoating of the vehicle or give me half back in what I paid for this protection. DO SOMETHING!!! Don’t just toss me to a different person. I was called with an hour of submitting this review. This is to be resolved next week. Therefore not resolved as of yet. More

EXCELLENT CUSTOMER SERVICE, EXCELLENT SPEED OF SERVICE AND GREAT WORK SERVICING MY VEHICLE. KEEP UP THE GREAT WORK!! AND GREAT WORK SERVICING MY VEHICLE. KEEP UP THE GREAT WORK!! More

Always have excellent communication with Kenny Ross, over the years I've worked with both Dick and Mark and have had the best service experiences. the years I've worked with both Dick and Mark and have had the best service experiences. More

Worst dealership I have ever dealt with. Kept my care all day and nothing done. Bought cars for over 15 years and to be treated the way I was is unacceptable. They sale you a car and when it Kept my care all day and nothing done. Bought cars for over 15 years and to be treated the way I was is unacceptable. They sale you a car and when it comes to service, they forget about you. I always took my car to Keny Ross for everything. I went another Ford garage and my service was done immediately. I will never buy another car from this dealership nor will my husband. They never answer their phones or call you back. I am done with them. More