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Kenny Ross Ford - Service Center

Adamsburg, PA

4.7
398 Reviews

398 Reviews of Kenny Ross Ford - Service Center

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August 12, 2024

Dick H is a valuable asset to the Kenny Ross family. He is why I continue to bring my vehicle for service at kenny Ross Ford Adamsburg More

by e170ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick H
Aug 13, 2024 -

Kenny Ross Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 12, 2024

My daughter Katie Urbano and I paid alot of money for the service on this car because the nearly useless maintenance CONTRACT that we are paying alot of money fordidnt cover most of it and now the A/C is More

by waynegsummers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Aug 13, 2024 -

Kenny Ross Ford responded

Wayne. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 11, 2024

Not everything was fixed and I had to keep the pressure on to get what I got. Still need work done so I’ll keep the pressure on. More

by MLB8135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Kenny Ross Ford responded

We appreciate your feedback and are eager to better your return experience.

August 08, 2024

The service department has complete disregard for safety and care of customer's vehicle when driving. More

by jcrusan0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kuzyck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Kenny Ross Ford responded

"Jcrusan0729" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossford.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 07, 2024

Al Cochran did a great job, and I want him to be the point of contact for me going forward. More

by mjnavolio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cochran
Aug 09, 2024 -

Kenny Ross Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 06, 2024

Our service representative did a great job and was a pleasure to deal with, particularly since it was late on a Friday afternoon. A big Thanks! More

by BOBOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Kenny Ross Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 06, 2024

Took my truck in that I bought in February for its first oil change and tire rotation. They went above and beyond with the service. More

by gaugermatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Kenny Ross Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 06, 2024

Great salesman great people made buying a new vehicle a real nice experience great place More

by halfhillbrandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fisher
Aug 06, 2024 -

Kenny Ross Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 04, 2024

Recently had surgery and was not allowed to drive. 2014 Ford F150 was due for a recall on the transmission. Dick Hanzel, my service rep. Had people come to my house pick up the vehicle complete the re More

by DLENICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick Hanzl
Aug 06, 2024 -

Kenny Ross Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Aug 06, 2024 -

DLENICK responded

You earned and deserve the response!

August 03, 2024

Dick is awsome! Diagnostic fee was pricey.$200 to tell me it’s the battery More

by LAM2117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick
Aug 06, 2024 -

Kenny Ross Ford responded

Thank you for taking the time to provide us with this feedback.

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