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Kennedy Mazda - Service Center

Valparaiso, IN

4.8
39 Reviews
Call Service Center (219) 386-3758

39 Reviews of Kennedy Mazda - Service Center

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June 26, 2025

I did not have any service work done. I just got the New MX-5 AE on 6/12/25. I can't answer all of your questions. Ken More

by furtoken
Service Time
Recommend Dealer
Yes
Employees Worked With
John Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 24, 2025

I’m really pleased with customer service at Kennedy Mazda having purchased/leased 7 vehicles there. Buying and leasing has been enjoyable because it’s not a high pressure experience. And having a car service More

by JOEOTIS43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 24, 2025

Greeted warmly and professionally. What was going to be done to the vehicle was explained and also information about the cell phone. More

by SBARRIBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 24, 2025

Let me start with Damien - He is ALWAYS so kind, considerate and professional from the time you call for an appointment until the end of your appointment. The approach of your service center staff More

by DEBORAH.KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 23, 2025

Bought a new CX-50 hybrid. I had a CX-9. Both SUV's are very good cars. Salesman was very informative about the CX-50. Great on gas and all the tech is very good. The more I dr More

by KDSTACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarik
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June 21, 2025

Programming problem on my transmission was fixed quickly and properly. Service people did a great job of explaining the procedure More

by DENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Billy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 19, 2025

I appreciate the courtesy and friendliness of the service desk manager, and I also value the video of the check-up basics that let me see what all is getting attention. More

by FNIEDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Manager
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June 17, 2025

Im so pleaseed w KM. From buying my vehicle to service everyone has been great. Kind, helpful, professional, speedy service, good communication. More

by emmiandme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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June 14, 2025

Transmission went out 6 months after purchasing my vehicle from them. Do not recommend this dealership and will never purchase from again. More

by jennalea84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Kennedy Mazda responded

Dear Jenna, Thank you for reaching out and sharing your experience. We are truly sorry to hear about the issues you have encountered with your vehicle's transmission. We understand how unexpected and frustrating a significant repair can be, and we sincerely empathize with your situation. At Kennedy Mazda, we are committed to providing our customers with quality and reliable pre-owned vehicles. We want to assure you that the vehicle you purchased underwent a thorough inspection by our certified technicians. In fact, we invested over $1,400 in the reconditioning process to ensure we were offering the best possible vehicle for sale. We also strive for transparency in our pricing and are pleased we were able to sell you the vehicle for $15,600, which was significantly below its J.D. Power Retail Book Value of $18,850. While we do our best to ensure the dependability of our vehicles, it is not possible for us to predict when a future mechanical issue may arise. The failure of a transmission six months after purchase is an unfortunate and unforeseen event that is beyond our control. To help protect our customers from unexpected repair costs, we do offer optional extended warranty coverage. We have noted in our records that a 36-month or 75,000-mile extended warranty was offered to you at the time of purchase, which you declined. We regret that this situation has led to your dissatisfaction, and we are disappointed to learn that you would not recommend our dealership. Although the vehicle is out of warranty, I want to help resolve this for you. I would be happy to have our service team replace the transmission at a significantly discounted price for both parts and labor. Please feel free to call me directly to discuss this option further. We value your business and hope to help you get back on the road. If you wish to talk about that option, feel free to give me a call at (219) 462-3111 Ext 119 or email me at kennedymazda@gmail.com. Sincerely, Andrew Thompson General Manager Kennedy Mazda

Jun 17, 2025 -

jennalea84 responded

Yes, I was offered an extended warranty and declined as I was assured the dealership was family owned for over 35 years and meticulously inspected the vehicles. After having my vehicle towed there, I called multiple times and nobody would answer the phone or call me back after leaving multiple voicemails. I had no clue what was going on with it and/or a timeframe of when it would be fixed. It took a month to get my vehicle back. I was given a 9% discount on the bill. The bill, even after the discount, was more than the money you put into “reconditioning” the vehicle and the difference in the listing price combined. This dealership will never have my business again. Nor anyone else that I have told about my experience with them.

June 12, 2025

Since buying my CX5 at Kennedy Mazda I have had them do all of the service and have been pleased with all of it. When the time comes, I will once again from Kennedy Mazda. Great dealership. More

by HAZLETON69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (service writer)
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