563 Reviews of Kendall Toyota - Service Center
Service personnel could be more informative, never updated me when my car was ready if I didn't ask him. Also never gave me the estimate on my other vehicle about timing belt and water pump. updated me when my car was ready if I didn't ask him. Also never gave me the estimate on my other vehicle about timing belt and water pump. More
I purchased a 2018 Tundra at this dealership and also purchased the extended warranty, and the "Platinum (PNP)" service contract together with "Ding Shield" and Car Care Service Plan. I was told by the purchased the extended warranty, and the "Platinum (PNP)" service contract together with "Ding Shield" and Car Care Service Plan. I was told by the salesman that this warranty covered any manufacturer related problems with the paint as well as any dings or scratches to the size of a golf ball or credit card, and any issues with the leather - whether fading, scratches, discoloration, un-sewing of the seams, etc. I took my Tundra to the dealership and was told that this dealership no longer has a body shop and cannot help me. I was told to call the Toyota 1-800 number to get the paint issue resolved. This was not helpful, because now I have to take to a Toyota dealership in Florida City to determine whether this dealership will honor the warranty sold to me by Kendall. I called the the service department supervisor because they are refusing to honor the warranty on the leather interior - to fix a small abrasion on the leather on the steering wheel. The supervisor did not pick up his phone extension, and I have called 3 times at different times during the day, because I am at work and cannot drive there - because they have my truck. This is no way to treat a customer. More
The customer service was excellent. The car I had taken for maintance was for an oil change and tire rotation. The people were friendly, kind, nice and understanding. I really apprciate The car I had taken for maintance was for an oil change and tire rotation. The people were friendly, kind, nice and understanding. I really apprciate it. God bless you all. More
Thank you Lazaro you were awesome😊my car runs nicer 👍🏼everything was very efficient😊the place looks clean and staff is polite and friendly👍🏼Kudos Toyota 👍🏼everything was very efficient😊the place looks clean and staff is polite and friendly👍🏼Kudos Toyota More