Kendall Toyota

terrible experiencia, recibi un trato inmejorable, como el que se le da a personas que estan en estado terminal de una enfermedad especifica. luego de brindarme un servicio y atencion de primera y preparan el que se le da a personas que estan en estado terminal de una enfermedad especifica. luego de brindarme un servicio y atencion de primera y preparandome para subir al salon de operaciones, prometiendome cubrir los pagos pendientes del auto por el cual estaba haciendo trade in. una vez en el salon de operaciones, me dijeron que el auto costaba 28 000 mas taxes, traspaso de plate, dealer fee etc, that was ok. Opciones: escogi la mas barata resultando: auto -28 000+dealer fee+plate+taxes, 32 000 560monthly x 75=42 000 6 000 down payment and 3100 for dealer fee++plate transfer+taxes but this one are cash, total- vehicle cost 28 000 dealer profit- $23 100= 42000+6000+3100=$51 100 DO YOU SEE THIS NUMBER? THEY NEVER TOLD ME THE INTEREST THAT I WILL PAY NOR EVEN WHICH FINANCIAL INSTITUTION WILL BE THE ONE INVOLVED. YOU KNOW WHY? BECAUSE THEY WERE EXPECTING ME TO STAB MYSELF BEFORE FINDING SOMEONE TO TO GET ME THE LOAN. so, if i have give them a qualification base on kindness i give them 5 start, but considering that the final purpose is to cheat you, i dont give them nor even 1start. they have too many five start, QUESTION? DO I HAD A BAD LUCK OR COSTUMER AGREE TO PAY HIGH MONTHLY PAYMENT THAN THEY SHOULD HAVE. DEALERS OFFER YOU A KNIFE. YOU STAB YOURSELF ACCEPTING OFFERST FROM THOSE PERSON WHO DOESNT EVEN HAD TELL YOU WHAT IS THE INTEREST% YOU ARE GOING TO PAY. More

Always do my service here, service is quick as usual. This time my service advisor was as nice as always. Gotta come back here as long as things remain the same. This time my service advisor was as nice as always. Gotta come back here as long as things remain the same. More

When I went to see that model and make the reservation, the salesperson on the floor tried to increase the price already provided to me by Byron (my first contact). Although Byron confirmed his price was c the salesperson on the floor tried to increase the price already provided to me by Byron (my first contact). Although Byron confirmed his price was correct, that increased price still showing up on the final electronic documentation. Raul Pinales, the Product Specialist who closed the deal, was very helpful and competent, making sure the price was corrected according to my first contact; his professional and honest attitude towards the client changed my bad impression acquired on the floor. Kenya, who helped with the documentation and insurance, is another efficient professional and also very nice. If it was not for the floor salesperson misleading paper of a non-negotiable price (as he put), Kendall Toyota would have deserved a five-star review. However, all four stars are because Byron, Raul and Kenya professional and honest attitude. Somebody on the high management level have to change this obsolete culture, still present on the sales floor, which is really bad for Kendall Toyota and the Toyota brand. Another point of concern was the lack of explanation about the various delays for the delivery. It is understandable that the time provided with the price could suffer changes, but after three changes without any explanation, it creates doubt about the quality of management regarding consideration towards the client. More

Very dishonestly, these people tried to cheat me of more than two thousand dollars from the estimated price of my trade-in car and as if that were not enough, they added three thousand dollars to the real p than two thousand dollars from the estimated price of my trade-in car and as if that were not enough, they added three thousand dollars to the real price of the car that I wanted to buy. summary they are scammers, including the sales manager who is the one who runs that gang of thieves all of this last week, thanks god escape from there! More

Rosie Fernandez was my service advisor and she got me in and out very quickly. There should be more advisors like her. She was professional and kept me up to date with what was being done to my Tacoma I w and out very quickly. There should be more advisors like her. She was professional and kept me up to date with what was being done to my Tacoma I will be bringing my vehicle there for my services and any other issues I may have.. More

Kendall Toyota Service is wonderful, the Staff are friendly and professional, it’s a good place to have car service. friendly and professional, it’s a good place to have car service. More

Andres was great and very informative from beginning till the end of service. He always kept in contact with me with status of the vehicle. the end of service. He always kept in contact with me with status of the vehicle. More

Appt was right on time, the supervisor remembered me only my second time there very impressed, will buy another car there because of the service staff my second time there very impressed, will buy another car there because of the service staff More

Good service attentive and friendly staff Nice clean facility Service writer RJ and David Navarro were outstanding in getting me out quickly with todays workforce issues.Also picked up some parts at t facility Service writer RJ and David Navarro were outstanding in getting me out quickly with todays workforce issues.Also picked up some parts at the counter and Mike was also on point . More

Excellent service. They deliver on time. Service advisors are professionals, but attendants are very loud They deliver on time. Service advisors are professionals, but attendants are very loud More