Kendall Toyota

When I went to see that model and make the reservation, the salesperson on the floor tried to increase the price already provided to me by Byron (my first contact). Although Byron confirmed his price was c the salesperson on the floor tried to increase the price already provided to me by Byron (my first contact). Although Byron confirmed his price was correct, that increased price still showing up on the final electronic documentation. Raul Pinales, the Product Specialist who closed the deal, was very helpful and competent, making sure the price was corrected according to my first contact; his professional and honest attitude towards the client changed my bad impression acquired on the floor. Kenya, who helped with the documentation and insurance, is another efficient professional and also very nice. If it was not for the floor salesperson misleading paper of a non-negotiable price (as he put), Kendall Toyota would have deserved a five-star review. However, all four stars are because Byron, Raul and Kenya professional and honest attitude. Somebody on the high management level have to change this obsolete culture, still present on the sales floor, which is really bad for Kendall Toyota and the Toyota brand. Another point of concern was the lack of explanation about the various delays for the delivery. It is understandable that the time provided with the price could suffer changes, but after three changes without any explanation, it creates doubt about the quality of management regarding consideration towards the client. More

Very dishonestly, these people tried to cheat me of more than two thousand dollars from the estimated price of my trade-in car and as if that were not enough, they added three thousand dollars to the real p than two thousand dollars from the estimated price of my trade-in car and as if that were not enough, they added three thousand dollars to the real price of the car that I wanted to buy. summary they are scammers, including the sales manager who is the one who runs that gang of thieves all of this last week, thanks god escape from there! More

Rosie Fernandez was my service advisor and she got me in and out very quickly. There should be more advisors like her. She was professional and kept me up to date with what was being done to my Tacoma I w and out very quickly. There should be more advisors like her. She was professional and kept me up to date with what was being done to my Tacoma I will be bringing my vehicle there for my services and any other issues I may have.. More

Kendall Toyota Service is wonderful, the Staff are friendly and professional, it’s a good place to have car service. friendly and professional, it’s a good place to have car service. More

Andres was great and very informative from beginning till the end of service. He always kept in contact with me with status of the vehicle. the end of service. He always kept in contact with me with status of the vehicle. More

Appt was right on time, the supervisor remembered me only my second time there very impressed, will buy another car there because of the service staff my second time there very impressed, will buy another car there because of the service staff More

Good service attentive and friendly staff Nice clean facility Service writer RJ and David Navarro were outstanding in getting me out quickly with todays workforce issues.Also picked up some parts at t facility Service writer RJ and David Navarro were outstanding in getting me out quickly with todays workforce issues.Also picked up some parts at the counter and Mike was also on point . More

Excellent service. They deliver on time. Service advisors are professionals, but attendants are very loud They deliver on time. Service advisors are professionals, but attendants are very loud More

The staff is very helpful and make sure the job is well done and the customer leave the dealer happy and completed satisfied. done and the customer leave the dealer happy and completed satisfied. More

had my truck for two weeks. blinkers whent out. said not coverd by warranty, becuse of after market auto start. that has been on truck for 4 years! said will cost $860.00 to repa blinkers whent out. said not coverd by warranty, becuse of after market auto start. that has been on truck for 4 years! said will cost $860.00 to repair. after a week no call backs. sales manger called said will work with me directly. but have to order more parts. talked to at least 4# diffrent people to try correct the fact truck is in my name call me not my wife.was told corrected.never was. even sales manger kept calling her instead of me.thene go in to pick up charge my card $2100 dollars. so have to dispute and proably end up in court to get my truck back.beware of these guys bad customer service,no communication,under staffed,over priced and poorley managed! More