Kendall Toyota

The service writer Juan Minaya forgot to include the coupon so i ended up paying regular price but the Service manager Onilem Alfonso was very kind to give me a full free future oil chagne. coupon so i ended up paying regular price but the Service manager Onilem Alfonso was very kind to give me a full free future oil chagne. More

I’m a long time customer and I’ve bought several cars there. Service for cars is always excellent. Great service today from Joseph. their service rep. Timely and accurate, with attention to problem and s there. Service for cars is always excellent. Great service today from Joseph. their service rep. Timely and accurate, with attention to problem and seemed to care about our car. Very rare quality today. More

Overpriced, mark ups on vehicles. Service is also terrible. I set an appointment for service, got there 20 mins early for the appointment. Waited 2 hours then went to check in the sta Service is also terrible. I set an appointment for service, got there 20 mins early for the appointment. Waited 2 hours then went to check in the status of my vehicle and it was still sitting in the parking lot not touched. More

Was there 10/18 service advisor Cole for maintenence had no appointment he got my car done in one hour. Excellent customer service 830am. no appointment he got my car done in one hour. Excellent customer service 830am. More

Second visit for service and both were great visits. I made an appointment and was taken care of promptly. They had me in and out very quickly. I made an appointment and was taken care of promptly. They had me in and out very quickly. More

Appalling Customer Service Experience. (written with the help of Chatgpt becuase of my Learning Dificulty with writing and dyslexia. I write the rough draft, Chatgpt just help write it (written with the help of Chatgpt becuase of my Learning Dificulty with writing and dyslexia. I write the rough draft, Chatgpt just help write it better. The account of the story is accurate to what i wrote) My wife and I had scheduled a test drive for a minivan. The night before our appointment, we received a reminder call. When we arrived, we were greeted by a somewhat aloof gentleman who spoke to us in Spanish (which I don't mind, given the Miami setting). I asked for our designated contact, but instead of directing us to them, the man at the door asked if we preferred Spanish or English. I replied in English, as my wife is Scottish and doesn't speak Spanish. His response was, "But you speak Spanish." I insisted he fetch our contact, to which he led me to the manager, not our intended contact. The manager asked for my name and number to locate the test drive reservation, then inquired about our language preference. Once again, I requested assistance in English and explained that my wife would be driving and had questions. The manager then called out to the employees, stating they needed someone who spoke English. Their response? "But the guy speaks Spanish!" The manager relented with an "Okay, but we need English," and then...nothing. He asked us to take a seat, and in frustration, we decided to leave. Language preference was not the issue; it was the woeful lack of customer service that disappointed us. Despite their reminder call, they were unprepared for our test drive. They couldn't locate someone who could assist in English and, even worse, displayed an irksome attitude toward our request for assistance in English. My family and I have been loyal customers of Kendall Toyota for nearly 30 years, purchasing all our Toyota and Lexus vehicles and getting them serviced there as well. At this point, I'd rather hire a broker to handle the car purchase. Online sales can't come soon enough. More

Excellent work and dedication! The service staff is kind and really good. They are fast and get the job done!!! The service staff is kind and really good. They are fast and get the job done!!! More

I have been dealing with the same situation for the fourth time now, and it still hasn’t resolved yet this will be my fourth trip to get a simple thing, taken care of a waste of my time and company a l fourth time now, and it still hasn’t resolved yet this will be my fourth trip to get a simple thing, taken care of a waste of my time and company a lie to begin with More

Great customer service and very satisfied I got in at 8:30 less than an 8:30 less than an More