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Kendall Toyota

Miami, FL

4.2
1,223 Reviews

10943 South Dixie Hwy

Miami, FL

33156

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Showing 1,223 reviews

December 14, 2023

As usual I had an excellent experience at Kendall Toyota. The staff and mechanics were friendly efficient and solved my vehicle’s issues. My service advisor, Ronnie Jones was outstanding as well. More

by Surveymon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Jones
Dec 14, 2023 -

Kendall Toyota responded

We're glad to know you had an excellent experience with us at Kendall Toyota! It's great that Ronnie and the rest of our team were able to efficiently solve your vehicle’s issues. Thanks for sharing this positive feedback!

December 07, 2023

Excelente, profesional and friendly customer service and very helpful in finding solution for your car service. More

by NardinM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Dec 08, 2023 -

Kendall Toyota responded

We're delighted to know you found our service at Kendall Toyota excellent and professional. Thanks for sharing your positive experience with us!

December 05, 2023

Kendall Toyota US1 I took my car to get serviced, Ronnie the service manager was awesome with explaining everything my car needed to get done! Her is very professional. Go see him for your car service need More

by Pinkstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie J
Dec 05, 2023 -

Kendall Toyota responded

We're so glad to know that Ronnie was able to assist you with your car service needs at Kendall Toyota. It's great hearing about our team providing professional and helpful service! Thanks for the recommendation. We appreciate it!

November 30, 2023

The person Kalani explain to me very good recomend to me tires good price thank you More

by anavaliente10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalani Gonzales
Nov 30, 2023 -

Kendall Toyota responded

It's great to hear that Kalani was helpful with your new tires! Thank you for stopping in at Kendall Toyota and we look forward to assisting you in the future. Until then!

November 28, 2023

Professional , expedite, kindly I’m glad to come for tuneup always clean and neat I recommended to my family and friends More

by Martellada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young very kindly guy
Nov 28, 2023 -

Kendall Toyota responded

We're delighted to know you had a professional and efficient experience at Kendall Toyota! Thank you for recommending us to your family and friends. We look forward to serving all of your future tune-up needs!

Nov 28, 2023 -

Martellada responded

You are the best dealer in Miami

Nov 28, 2023 -

Martellada responded

Professional and friendly staff

Nov 28, 2023 -

Martellada responded

My friends also liked this dealer

Nov 28, 2023 -

Martellada responded

You’re the best

November 26, 2023

disappointed I was humiliated and robbed by that dealer by Norman Mannagger I need help More

by delosangelescaro333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos and Raul sales man anda greasy bátele finalista and Norman manager
Nov 26, 2023 -

delosangelescaro333 responded

The truth is, my experience with this Kendall Toyota dealership in Kendall is a disaster, because at first they gave me a dirty car, full of blood with a bad smell, then they gave me the car without checking the mechanical part and I almost had a horrible accident. there. I was walking with my daughters, so I decided to go to the dealer to repair it because it had only been a month and it still had a warranty "that's what they told me when they sold it to me" Mr. Carlos, I arrive and Mr. Raúl tells me that I will take it to be repaired, I have to pay the better repair I buy another car and they offer me another car I had to pay more down payment and lose the 3 thousand of the other down payment and they give me another super more expensive car and a few days later they call me that I have to return the car for They gave me the wrong car The one I had did not have the same serial numbers, it did not have insurance or anything, I arrived there to deliver it and the manager Norman helped me, he told me that I should deliver the car and take the one that was damaged because that was mine, I told him no because He almost killed me on the road with my daughters and he tells me that if I don't take it he will throw it in front of my house, he yells at me, he treats me very badly in front of all the workers. and employees and I was with my one year old daughter and I started crying and no one wanted to help me, in the end a manager Cristino arrived and helped me with a car but it was still more expensive and it was not the car I wanted if I wanted it I had to receive to not take the one that was damaged, they created a trauma for me and they stole my money and finally I have to pay for a car that I don't like and it is super expensive, I am a HHA and I do one of the most difficult jobs in life, since I care for people with disabilities from Alzheimer's, dementia and other diseases and I love my job. I help people do their daily tasks and I have a hard time earning money to support my two daughters and this shopkeeper doesn't care, they just want to take his money no matter what. how difficult it was to win it.

Nov 28, 2023 -

Kendall Toyota responded

We are sincerely sorry to hear about your upsetting experience. We take matters like this seriously and it's concerning to see this kind of feedback, as this is not a reflection of the way we strive to do business. We think it would be best to connect with you directly at your earliest convenience to discuss these issues further and resolve them. Please reach out to us at +1 (305) 665-6581. Thank you.

November 20, 2023

Everyone was informative and explained all that was necessary to fix my car thank you More

by Ninabird3720@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Jones
Nov 20, 2023 -

Kendall Toyota responded

We appreciate your positive feedback! Thank you for trusting Kendall Toyota with your automotive needs.

November 18, 2023

The service writer Juan Minaya forgot to include the coupon so i ended up paying regular price but the Service manager Onilem Alfonso was very kind to give me a full free future oil chagne. More

by Raybartholomew23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Minaya
Nov 21, 2023 -

Kendall Toyota responded

Ray, we're sorry to hear about the oversight with your coupon. We always aim for a seamless service experience and it seems we fell short this time. However, we're glad that Onilem was able to assist you further. If there's anything else you need or any other concerns you'd like addressed, please don't hesitate to call (305) 665-6581. Thank you.

November 06, 2023

I’m a long time customer and I’ve bought several cars there. Service for cars is always excellent. Great service today from Joseph. their service rep. Timely and accurate, with attention to problem and s More

by Jfrosty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph in service.
Nov 06, 2023 -

Kendall Toyota responded

We're so glad to know that you've had consistently great experiences with us at Kendall Toyota. It's wonderful to see your shout-out for Joseph and our service team - they'll be delighted by your kind words!

November 03, 2023

Overpriced, mark ups on vehicles. Service is also terrible. I set an appointment for service, got there 20 mins early for the appointment. Waited 2 hours then went to check in the sta More

by Average Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Nov 06, 2023 -

Kendall Toyota responded

I'm sorry to hear about your experience, Juan. We strive for excellent customer service and it seems we fell short during your visit, especially with the delay in servicing your vehicle. I'd like to personally look into this matter further and see how we can make things right for you. Please feel free to call (305) 665-6581 at any time that's convenient for you. Thank you.

Nov 06, 2023 -

Average Juan responded

I went to Tires Plus. They got me in and out. I would suggest you do look into improving not just responding for looks Kendall Toyota. Keep us updated on what you’ve done to improve.

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