Kendall Toyota

My name is Damary Taboada. I am going to start saying that I have been leasing my cars, every 3 years, at this dealer, since 2007. I have never experienced such poor customer s I am going to start saying that I have been leasing my cars, every 3 years, at this dealer, since 2007. I have never experienced such poor customer service and even abusive treatment, as the one I experienced today June 26, 2022 by one of the managers. His name is Andres. I assume the motto of "the client is always right" does not apply here anymore. I was called and offered a good deal because my lease is going to end soon and that was the only reason I went. Instead of helping me, he was trying to trick me, charging me for mats that was not even in the car and rising the price of the car despite I told him i knew the car's price was less. When I asked him to low the price to the right amount, he said with this words and with the rudest tone: "I can low the price, but I just don't want to." I understand the dealer can do that, but I don't think a client should be treated that way. I did not know this dealer had a new owner that does not work to help the clients anymore. The dealer is always going to seek revenue, I am not naive, but my prior experience there was totally different. I don't like to sabotage anybody's job, but this person should not be working with customers, less representing an institution with a manager's title. He is mistreating the clients, using a rude and patronizing tone. More

Was helped by a guy named Ronnie last time and it was a bad enough experience that I considered making this my last trip to Kendall Toyota after that. Jessi today was really calm, clear, and professional. bad enough experience that I considered making this my last trip to Kendall Toyota after that. Jessi today was really calm, clear, and professional. He did not try to sleazily push services on me up front before anyone even looked at my car. He (or the mechanic team) shared information about inspection results and recommended service AFTER inspection without trying to pressure me into doing all the work on the car immediately. He informed me about which services were priorities and which can come later. I appreciate the transparency. Today convinced me to trust Kendall Toyota again. Great job 👍 More

Rip off. TOO expensive. I don’t trust them now, so I am not returning back because I feel that it was a complete rip-off. TOO expensive. I don’t trust them now, so I am not returning back because I feel that it was a complete rip-off. More

Great service by employee Joseph Garcia; professional, polite and resolved all my issues. Thanks! He was promptly ready to all the problems that I came with my Toyota and problems that appeared meanwhile polite and resolved all my issues. Thanks! He was promptly ready to all the problems that I came with my Toyota and problems that appeared meanwhile they were fixing my car! More

Every time my car needs a service, ALL the personnel is highly recommended. They are a good team working together to bring the BEST service. Yeily Díaz is wonderful and she always coordinates the technic highly recommended. They are a good team working together to bring the BEST service. Yeily Díaz is wonderful and she always coordinates the technicians, the best possible price to pay x a service, and the dealer even wash my car. What else can you ask for? Simply the BEST❤️👍 More

The service manager was very good at ensuring that my needs were met and I was well informed about the status of my car. needs were met and I was well informed about the status of my car. More

I. Took my. Car chr 20020 x oil changed and they didn't change oil. atend x Orlando pacheco..they scamm it is my last oil. Change .. change oil. atend x Orlando pacheco..they scamm it is my last oil. Change .. More

Good customer service. Very satisfied with the quality and gentleness .special customer service provided by Juan Carlos Minaya . I have been a costumer for more than 20 yea Very satisfied with the quality and gentleness .special customer service provided by Juan Carlos Minaya . I have been a costumer for more than 20 years. More

V e r y fast s e r v i c e s T Y! More

Excellent customer service by Ronnie. He was very friendly and answered all my questions. Driver who took me home very pleasant and a timely return He was very friendly and answered all my questions. Driver who took me home very pleasant and a timely return More