Kendall Toyota

Service department was very friendly, professional explain everything that would be done to my car. Explain what needs to be done in near future. explain everything that would be done to my car. Explain what needs to be done in near future. More

No hay buena atención al cliente, por lo menos en el area de servicio, además mi vehículo me da el mensaje de que requiere mantenimiento, y se supone que eso fue lo que le hicieron... de servicio, además mi vehículo me da el mensaje de que requiere mantenimiento, y se supone que eso fue lo que le hicieron... More

The entire Service experience was seamless, very efficient and totally focused on a wonderful customer experience. efficient and totally focused on a wonderful customer experience. More

Service was very slow. I had to cancel an appointment with a client bc my regular service took over 3 hours I had to cancel an appointment with a client bc my regular service took over 3 hours More

fast efficient professional and friendly. a very good service that I recommend to everyone. I am very pleased and I hope that next time it will be repeated a very good service that I recommend to everyone. I am very pleased and I hope that next time it will be repeated More

I was looking for a used Camry, I knew exactly what I wanted and purchased same day. Great sales team wanted and purchased same day. Great sales team More

My name is Damary Taboada. I am going to start saying that I have been leasing my cars, every 3 years, at this dealer, since 2007. I have never experienced such poor customer s I am going to start saying that I have been leasing my cars, every 3 years, at this dealer, since 2007. I have never experienced such poor customer service and even abusive treatment, as the one I experienced today June 26, 2022 by one of the managers. His name is Andres. I assume the motto of "the client is always right" does not apply here anymore. I was called and offered a good deal because my lease is going to end soon and that was the only reason I went. Instead of helping me, he was trying to trick me, charging me for mats that was not even in the car and rising the price of the car despite I told him i knew the car's price was less. When I asked him to low the price to the right amount, he said with this words and with the rudest tone: "I can low the price, but I just don't want to." I understand the dealer can do that, but I don't think a client should be treated that way. I did not know this dealer had a new owner that does not work to help the clients anymore. The dealer is always going to seek revenue, I am not naive, but my prior experience there was totally different. I don't like to sabotage anybody's job, but this person should not be working with customers, less representing an institution with a manager's title. He is mistreating the clients, using a rude and patronizing tone. More

Was helped by a guy named Ronnie last time and it was a bad enough experience that I considered making this my last trip to Kendall Toyota after that. Jessi today was really calm, clear, and professional. bad enough experience that I considered making this my last trip to Kendall Toyota after that. Jessi today was really calm, clear, and professional. He did not try to sleazily push services on me up front before anyone even looked at my car. He (or the mechanic team) shared information about inspection results and recommended service AFTER inspection without trying to pressure me into doing all the work on the car immediately. He informed me about which services were priorities and which can come later. I appreciate the transparency. Today convinced me to trust Kendall Toyota again. Great job 👍 More

Great service by employee Joseph Garcia; professional, polite and resolved all my issues. Thanks! He was promptly ready to all the problems that I came with my Toyota and problems that appeared meanwhile polite and resolved all my issues. Thanks! He was promptly ready to all the problems that I came with my Toyota and problems that appeared meanwhile they were fixing my car! More