Kendall Toyota

Pot Customer Service While waiting for an oil change I had had an appointment with Jason Rordriguez. He never acknowledged me but luckily Byron G cane to help. I say and w While waiting for an oil change I had had an appointment with Jason Rordriguez. He never acknowledged me but luckily Byron G cane to help. I say and waited patiently and no one even noticed that I was there except Byron. Horrible customer service. More

No longer worthy of my trust Outraged at Kendall Toyota Service, 10943 S Dixie Hwy, Miami, FL 33156. There is no way to make this story shorter, my car has always been serviced at Outraged at Kendall Toyota Service, 10943 S Dixie Hwy, Miami, FL 33156. There is no way to make this story shorter, my car has always been serviced at Kendall Toyota, nowhere else even though is very far for me I wanted to keep bringing it to the place where it was bought brand new and had been serviced all along. On my last visit, July 29th 2016 I took it for maintenance and throttle body service, right after leaving car started to shake and felt like going to stall. Took it back and they said needed some adjustment which they did. After driving about 1200 miles, one night in Hialeah, Florida my car stopped responding to the acceleration like when it is running out of gas and stalled in the middle of heavy traffic on 49th, I was alone and I am an older woman, my AAA plan has a limit on towing miles, also Toyota was closed so I had the car towed to my husband's very trusted mechanic. This is what the mechanic showed me, a TIED IN A KNOT FUEL LINE that had caused the fuel pump to burn, he asked me where the car had been since that knot was intentionally done. It cost my family and me $683.61 to replace. When I spoke to Ms. Vanessa Victorero at Kendall Toyota Customer service her response was I should have taking it to them. Firstable they were closed, secondly towing it so far represented an expense that being retired and living on a Social Security check was hard to swallow, on the other hand if the knot was purposedly tied by them I would have played it to their intentions and instead of $683.61 I would have end up paying probably over $1,000 for a new fuel pump at Kendall Toyota. I know this is hard to prove but like I said my car has never been anywhere else than Kendall Toyota. More

Great Experince getting a new vehicle! The process was smooth and simple 3 hours from arriving to walking out with a new car. This was an excahnge and my third vehicle purchase for a new ve The process was smooth and simple 3 hours from arriving to walking out with a new car. This was an excahnge and my third vehicle purchase for a new vehicle. The best service with the trio of service personnel. Thank you. More

Best customer service ever!! I got helped by Vladimir Saez and he has absolute amazing customer service skills if it weren't for him I would've never found my perfect car, I highl I got helped by Vladimir Saez and he has absolute amazing customer service skills if it weren't for him I would've never found my perfect car, I highly suggest the sales associate and this Toyota location! Great experience!! More

My worst car dealership experience in 40 years! I have bought Toyotas since the early 80s, from at least 10 dealerships in Oh, NY, NJ, PA, MD, VA and Flo. THIS IS BY FAR THE WORST DEALERSHIP, I WOU I have bought Toyotas since the early 80s, from at least 10 dealerships in Oh, NY, NJ, PA, MD, VA and Flo. THIS IS BY FAR THE WORST DEALERSHIP, I WOULD NEVER RECOMMEND A PERSON BUY A CAR HERE. They were dishonest, don't return calls, didn't follow-though on commitments, and demonstrated incompetency. We wanted a very specific used car, year/model/color and looking online, this was the only dealer that had one in Fl. The price of the car on their website was $14448 with a line through the price. I called the internet sale manager and he sent me their best price purchase order, it was $18307. The price included: $ 799 Pre-delivery Service Fee (On a used car?????, OTHERWISE PROFIT) $ 498 Electronic Registration Fee (WHAT??? gobbledygook for PURE PROFIT) $ 40 Private Tag Agency Fee THEY WANT CUSTOMERS TO PAY SO THEY DON'T HAVE TO GO TO DMV FOR THE TITLEWORK.........WHAT? $ 2 Lemon Law (New Cars Only) I'M BUYING A USED CAR $ 7.50 Tire/Battery Fee (New only) I"M BUYING A USED CAR, NONE WERE NEW $ 525 Florida Title (ACTUAL COST, LESS THAN $350) SO, adding this up, $1621.50 of PURE PROFIT, and SCREWING THE CUSTOMER!!! Trying to negotiate a price was painful, 6 purchase order, each time there was a hidden charge, salesman didn't do what he agreed to verbally, or they made a "mistake." They even mislabel the sales tax as 7%, when they actually have a separate line for the 1% county tax. It took me a week, but we finally agreed to an out the door price. Its difficult to determine if the managers and salesman I worked with were dishonest, incompetent, or both. We then started to work on a trade, it proved to be another opportunity for the dealership to try and exploit the price.... We quickly agreed to a price for the trade, and when they recalculated the PO, they took the price of the trade off the out-the-door price, and restated the $40 Agency Tag Fee. They took the savings in $107 sales tax, and the difference in new tags vs transfer tags $225 in more profit. When I pointed out that my out the door price should be reduced by the trade in value, the sales tax and tag savings, they disagreed. After some arm twisting and threating to walk away, they finally acquiesced. Then came delivery, another disaster. They managed to take what is normally an exciting experience and turn it into a freak'n nightmare. When we went for delivery, they said they hadn't received the check that was overnighted from the Credit Union. We had to call the credit union, the CU said it was signed by Riobe at 10:39 a.m. (its now after 4), Then the insurance disaster, we provided proof of insurance and the dealership stated they need to talk to our insurance company and verify the new car information is on the policy (which is not required by the state or my insurance, we have 3 days to contact the insurance company), the dealership calls my agent and STARTS TO CHANGE THE POLICY INFORMATION!!! I said absolutely not....but I gave in and I called the insurance company and gave them the new information and the insurance company was gracious enough to fax the new card. ALL ABSOLUTELY NOT REQUIRED. We get the insurance resolved. And by now they have found the CU check and they try to collect $11 because of a credit union loan. At that point, I come unglued. The salesman has been part of the conversation about financing, loan rates, dealing with where to send the check. I refuse to pay (at this point out of principal) and said we are done, we are leaving now. They agreed to adjust the sales price to absorb the fee. I have no idea how this dealership stays in business with such unscrupulous sales techniques and pricing. My only guess is they prey on people who are not knowledgeable about the car buying experience. They have primary non-english speaking salesman and cater to a non-english speaking population who must be the low "car buying experience" this dealership requires. Reading some of the other reviews, it appears it include some women also.... They certainly would have overcharged me bogus fees to the tune of $1991. If this car was available anywhere else, we would have walked away many, many times. Stay away, stay away, stay away. More

Bait and Switch! Went into West Kendall toyota looking for a used Yaris I saw on their website. Called ahead to see if they still had the car and they said yes. Went Went into West Kendall toyota looking for a used Yaris I saw on their website. Called ahead to see if they still had the car and they said yes. Went to the dealer and met the salesperson, who walked around looking for the car. It wasn't on the lot. So he got on his phone and contacted "someone" who said that the car was in service. Ok, I told him. I want to see it. Nope, they wouldn't let me. Said the porter crashed it and they were trying to fix it. Then he started his sales speech, trying to get me a new car! I don't want a brand new car, I came for the one I saw. Left the dealer. Later on, received a call stating that the car wasn't crashed and it was suddenly available, but it wasn't automatic, it was stick shift. They wanted me to come back and look at other options. Um...what? First it was not available, then it was crashed, then the car magically grew a manual transmission? I wanted nothing more to do with them. Beware, they will play mind games with you! More

Great I worked with a sales person named Mario Rodriguez, he is the best. Our experience was great.i would recommend this dealer and the sales person for th I worked with a sales person named Mario Rodriguez, he is the best. Our experience was great.i would recommend this dealer and the sales person for the BEST experience in Miami. More

A mindless machine I set the appointment for service, explained that I wanted to wait for service and asked for a time when the wait would be less. I also needed recall I set the appointment for service, explained that I wanted to wait for service and asked for a time when the wait would be less. I also needed recall work. When I arrived for the appointment, I waited for 15 minutes to get the car registered for service. Everything arranged at the time of the appointment was not recorded so it was starting from fresh. The service, which was a wait of an hour or less at other dealerships was three hours and I had to chase them twice. There was no record of service and the warranty book was not signed, so that was another wait. The waiting area was like a bad bus station. In all a vow to never return. More

Never Go To Kendall Toyota The worst customer service from the receptionist that threatened us to the sales man and sales managers that yelled at us and hung up on us. The worst customer service from the receptionist that threatened us to the sales man and sales managers that yelled at us and hung up on us. More

WORST CUSTOMER SERVICE!!! My experience with West Kendall Toyota was bad. You expect a decent treatment after you buy a car, new or used. I bought a car on May 31. I paid for n My experience with West Kendall Toyota was bad. You expect a decent treatment after you buy a car, new or used. I bought a car on May 31. I paid for new plates and on June 29 my provisional plate expired. I drove around with expires plates and title. I called the dealer several times and spoke with Silvia,Fidel Salcedo, and left several messages to Rosi, the person to process the plate( this person never called back). After several attempts to solve the issue, I finally contacted Rennie Almonte, General Sales Manager Na my experience with this "top sales executive" wasn't the best either. Based on my experience I can say that this people lacks professionalism and most importantly, customer service skills. They handled the simple issue as if they were amateurs. Mr. Almonte, next time a customer calls you with an issue, please be courteous and show interest in the matter i question, remember that because of people like us( customers), you and your crew have a job. Overall experience, BAD, HORRIBLE CUSTOMER SERVICE AND PROFESSIONALISM. More