Kendall Toyota
Miami, FL
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Service personnel could be more informative, never updated me when my car was ready if I didn't ask him. Also never gave me the estimate on my other vehicle about timing belt and water pump. updated me when my car was ready if I didn't ask him. Also never gave me the estimate on my other vehicle about timing belt and water pump. More
I purchased a 2018 Tundra at this dealership and also purchased the extended warranty, and the "Platinum (PNP)" service contract together with "Ding Shield" and Car Care Service Plan. I was told by the purchased the extended warranty, and the "Platinum (PNP)" service contract together with "Ding Shield" and Car Care Service Plan. I was told by the salesman that this warranty covered any manufacturer related problems with the paint as well as any dings or scratches to the size of a golf ball or credit card, and any issues with the leather - whether fading, scratches, discoloration, un-sewing of the seams, etc. I took my Tundra to the dealership and was told that this dealership no longer has a body shop and cannot help me. I was told to call the Toyota 1-800 number to get the paint issue resolved. This was not helpful, because now I have to take to a Toyota dealership in Florida City to determine whether this dealership will honor the warranty sold to me by Kendall. I called the the service department supervisor because they are refusing to honor the warranty on the leather interior - to fix a small abrasion on the leather on the steering wheel. The supervisor did not pick up his phone extension, and I have called 3 times at different times during the day, because I am at work and cannot drive there - because they have my truck. This is no way to treat a customer. More
The customer service was excellent. The car I had taken for maintance was for an oil change and tire rotation. The people were friendly, kind, nice and understanding. I really apprciate The car I had taken for maintance was for an oil change and tire rotation. The people were friendly, kind, nice and understanding. I really apprciate it. God bless you all. More
Thank you Lazaro you were awesome😊my car runs nicer 👍🏼everything was very efficient😊the place looks clean and staff is polite and friendly👍🏼Kudos Toyota 👍🏼everything was very efficient😊the place looks clean and staff is polite and friendly👍🏼Kudos Toyota More
Always a pleasure to visit Kendall Toyota, everyone is pleasant and eager to assist you. Fast friendly service, they Even provide Uber service to keep you from waiting for the shuttle, to get you home and pleasant and eager to assist you. Fast friendly service, they Even provide Uber service to keep you from waiting for the shuttle, to get you home and back in a timely manner if you live couple of miles away. More