Kendall Subaru of Eugene

I went in for a CV joint replacement. Other items listed on my "recommended immediate attention" were mostly inspections/ replacements due at my future 60,000 mile check. Though that wasn Other items listed on my "recommended immediate attention" were mostly inspections/ replacements due at my future 60,000 mile check. Though that wasn't indicated on any comments under "needs immediate attention". It was very misleading and stressful when I received the text asking if I wanted all those items taken care of that seemed urgent. I would rather have had a phone call with someone explaining why those items were listed. More

The intake person was great, terrible with names, think it was Jody? He was very patient and explained to me every step of the way. I never felt rushed or pressured. The oil change was fast, and I didn’t e it was Jody? He was very patient and explained to me every step of the way. I never felt rushed or pressured. The oil change was fast, and I didn’t even have an appointment. Glad to work with Kendal,Eugene !! More

I had service on my 2020 Subaru Forester. I am very pleased with this experience, as I always am when I go in for service. I am very pleased with this experience, as I always am when I go in for service. More

I have been a customer of Kendall Subaru in Eugene for nearly 20 years. Kendall's maintenance and repair operation earned my business then and have earned my loyalty ever since with excellent performance nearly 20 years. Kendall's maintenance and repair operation earned my business then and have earned my loyalty ever since with excellent performance and friendly, professional service. More

Excellent customer service, as always. However, frustrating inability to actually schedule an oil change. "Express" service usually takes more than an hour, and on this occasion 90 minutes However, frustrating inability to actually schedule an oil change. "Express" service usually takes more than an hour, and on this occasion 90 minutes. Discount was offered and appreciated. Please consider once again allowing customers to schedule oil changes. Please be considerate of customers available time. May just use Jiffy Lube next time. More

I felt very welcomed, super friendly staff. Explained the whole process and happily answered my questions Explained the whole process and happily answered my questions More

When I went to the dealership to get my rear camera fixed, the dealership did not have the part. I drove 2.25 hours to get there form my home. We rescheduled and they did not charge me labor for my tr fixed, the dealership did not have the part. I drove 2.25 hours to get there form my home. We rescheduled and they did not charge me labor for my trouble. Staff was accommodating. More

Great customer service and friendly employees. They quoted 1.5 hr wait, but got the oil change, 25 pt inspection and (unplanned) filter changes in an expediant process time of just about an hour. They quoted 1.5 hr wait, but got the oil change, 25 pt inspection and (unplanned) filter changes in an expediant process time of just about an hour. Thank you for always communicating with an update of the service. More

Friendly people and quality service are the hallmark of what you can hope to receive at Kendall. what you can hope to receive at Kendall. More

I have always enjoyed your customer service. This time the communication on your part failed my expectations. This time the communication on your part failed my expectations. More