Kendall Subaru of Eugene

Poor Communication We had battery problems with our Outback we felt as though the service tech did not believe us when we described the problem. When we finally picked o We had battery problems with our Outback we felt as though the service tech did not believe us when we described the problem. When we finally picked our Outback up after the battery had been replaced the service tech a man don't know the name was arrogant, short and very unfriendly. No thank you was offered when we picked our car up. This is very different from the service Tech's at the Chevy store, I have my Silverado serviced here and they are very upbeat friendly concerned and have a can do attitude. None of this is true of the Subaru dealership, I am amazed as it is owned by the same company. I think the service Tech's either need more training or they should work at the Goodpasture store for a month to get a feel as to how to treat people. The Tech's at the Chevy store are #1 in my book and I wonder if I can get my Subaru serviced at the Chevy Store!!!! I am not too interested in returning to the Subaru store!!! Thank you More

90K Service on 2006 Subaru Forester Kara and the Subaru service Team do an excellent job. Kara is great at the interface between the customer and the service crew, effectively communica Kara and the Subaru service Team do an excellent job. Kara is great at the interface between the customer and the service crew, effectively communicating and ensuring the entire service proceeds smoothly. The service was done quickly and additionally the team replaced the straps holding the battery which were missing at no charge. The battery had been purchased and installed elsewhere. The overall experience was great. One recommendation: open a dealership or service center in Roseburg, save us the commute! More

First Time Customer Staff was very helpful, friendly, and informative. I felt like my business and time was appreciated. The dealership was nice, clean and welcoming. I h Staff was very helpful, friendly, and informative. I felt like my business and time was appreciated. The dealership was nice, clean and welcoming. I have no complaints. Keep up the good work. More

30K Service The Experience at Kendall Subaru never ceases to amaze me....They go the extra 10 miles to make it enjoyable...Kara Beachem in Service is so Awesome a The Experience at Kendall Subaru never ceases to amaze me....They go the extra 10 miles to make it enjoyable...Kara Beachem in Service is so Awesome and right on when she gives you the estimate of needed repairs...and Tony Castanza the GSM...He is always a pleasure to talk with...and really has a great crew under him....Kendall has me as a customer forever....Thanks again for all you do... Jeffery Arkyns More

Great Service Department This was our first oil change and full service with our new Subaru and it was so easy! No appointment needed, a clean, comfortable area to wait in This was our first oil change and full service with our new Subaru and it was so easy! No appointment needed, a clean, comfortable area to wait in . And the staff was all so friendly and helpful. A big thank-you. More

Very helpful people. The cowl on my car didn't connect to the windshield. I'm pretty sure it had been like that since I bought the car, but I never noticed it. I was rel The cowl on my car didn't connect to the windshield. I'm pretty sure it had been like that since I bought the car, but I never noticed it. I was relieved that it was under warranty, so no charge. Also, I had my battery replaced. Service was wonderful. More

Express Service 11/29/17 What a great experience at Kendall Subaru, took my Forester in for its first service. Not only that it was complimentary, it was fast efficient and t What a great experience at Kendall Subaru, took my Forester in for its first service. Not only that it was complimentary, it was fast efficient and through. The service rep was knowledgeable and friendly. More

Friendly, Competent Kara was excellent at check in. She helped facilitate me being done by a certain time in order to get to a Dr. appoint. She is friendly, competent a Kara was excellent at check in. She helped facilitate me being done by a certain time in order to get to a Dr. appoint. She is friendly, competent and is excellent with the public I cant say who put my new tires on or my new windshield wipers, but the car was brought to me completed in time and drove wonderfully with the new tires. Lots less road noise with treaded tires. It was pouring rain that day and the new wipers were welcomed. More

Very satisfied with my experience here. Everyone seemed to be completely on top of things and I appreciated the way they took the time to explain everything and ask my opinion. They have a v Everyone seemed to be completely on top of things and I appreciated the way they took the time to explain everything and ask my opinion. They have a very friendly and it seems a very good staff too. The young lady up front and the gentleman from the back that helped me out were really took care of me. More

A miracle I can have oil serviced in 30 min without appointm Always amazed that -without an appointment-I can get my car's oil changed by dropping by at my convenience...very flexible and no pushiness-simply lo Always amazed that -without an appointment-I can get my car's oil changed by dropping by at my convenience...very flexible and no pushiness-simply love (very hard with all of us humans!) More