Kendall Subaru of Eugene

Regular Maintenance Fabulous dealership. Greet you with a smile, right away. Courteous, polite, and quickly pull up your appointment information. Service completed on Fabulous dealership. Greet you with a smile, right away. Courteous, polite, and quickly pull up your appointment information. Service completed on time, loaner car available, if requested. No "up selling", only fixed the items that actually needed fixing. Will return over and over as my car requires maintenance. More

Satisfied Customer I’ve just concluded my prepaid maintenance agreement purchased when I bought my new Forester 3 1/2 years ago. The plan has given me ease and peace of I’ve just concluded my prepaid maintenance agreement purchased when I bought my new Forester 3 1/2 years ago. The plan has given me ease and peace of mind. The Subaru staff of Kendall is professional, efficient, knowledgeable and ‘down to earth’ friendly. The waiting area is provides a comfortable, well equipped space to have a cup of coffee, WiFi access, read the newspaper, children’s area, vending machines, clean bathrooms etc... Excellent service provided at this dealership. More

Car maintenance made easy Although my car is 10 years old, this is the first time I’ve been to Kendall because I just moved to town last year. The service was great, I worked Although my car is 10 years old, this is the first time I’ve been to Kendall because I just moved to town last year. The service was great, I worked with Melissa and she was very helpful in explaining everything to me. Because it was a 60,000 mile routine maintenance that took a long time, Justin gave me a ride home and then back again when the car was finished. He was very good driver. Thank you guys! I’ll see you again next time. More

Kendall Subaru is The Best ! I bought my Subaru from this dealership 10 yrs ago . They are, by far , the best I have ever dealt with in a lifetime of car ownership. I will only go I bought my Subaru from this dealership 10 yrs ago . They are, by far , the best I have ever dealt with in a lifetime of car ownership. I will only go here from now on. Kendall Toyota is very good as well . More

I feel safer when I take my car to this dealer for service. It is easiest if you make your appointment online. However, when I arrived I was told that the service would cost about $50 more than quoted online an It is easiest if you make your appointment online. However, when I arrived I was told that the service would cost about $50 more than quoted online and that it would take 4.5 hours! Yikes! Didn't see that online. The folks were very nice about it and they told me they put their most effective mechanic on the job and they had me out of there in half the time. Whew! I always get good service and good advice there. Thank you.😊 More

Time and friendleness. On my visit they took my car right away when I went just for oil change and Lub. Monet greeted me as I got out of my car and was very friendly both be On my visit they took my car right away when I went just for oil change and Lub. Monet greeted me as I got out of my car and was very friendly both before and after. I appreciate the fact that I don't feel I am taken advantage of being a single, older woman. The work that needed to be done was done and nothing more. More

Excellent service The routine service for our 2016 Outback took about 30 minutes from the time we arrived until we were told it was done. We are greatly impressed with The routine service for our 2016 Outback took about 30 minutes from the time we arrived until we were told it was done. We are greatly impressed with the short wait time that requires no appointment! More

Very satisfied with service on my 2011 subaru Outback check engine light, brake light indicator, cruise control indicator, and icy/slippery road indicators all came on while driv on my 2011 subaru Outback check engine light, brake light indicator, cruise control indicator, and icy/slippery road indicators all came on while driving on normal driving conditions. Took car in for service also requested an poil change and tire rotation as that was due within the next 700 miles. Car required brake light and battery maintenance. I was sontified of all work requested before any work was done. Very satisfied with the service at Kendall Subaru. Wayne More

Great team👍 Thank you John Hazelton for putting my deal together from a distance, great experience and great team. I love my Subaru Outback and recommend working Thank you John Hazelton for putting my deal together from a distance, great experience and great team. I love my Subaru Outback and recommend working with John Hazelton at Kendall Subaru in Eugene. More

Barely One Star Service I drove 300 miles to have recall work done. Not all items were accomplished because they simply forgot or deliberately failed to complete. Very bad a I drove 300 miles to have recall work done. Not all items were accomplished because they simply forgot or deliberately failed to complete. Very bad attitude by service person. Even they were made aware of time constraints and driving distance on multiple occasions before service date, service failed to accomplish computer reprogramming because (allegedly) my car battery did not have sufficient load capacity. Rather than installing a better battery to complete work(or at least telling me of the problem in a timely fashion), they simply parked my car and let me cool my heels for an additional 1-1 1/2 hours (a total of 3 1/2 hours). At checkout (which I had to ask for several times and was ignored until I pretty much demanded to be checked out so I could start the drive home), service person intimated it was my fault for not knowing of battery limitations (car starts just fine) and dealership simply had no way of completing work. This was b.s. of course since they sell new batteries. My ultimate conclusion is that service department had little desire to do recall work and simply got rid of me and my car. They were successful, I would never go back. Buyer beware. This is a dealership interested in sales, not service(unless perhaps you are paying their premium rates). In sum, I have dealt with car dealerships many many times over the years. This is the first time a service person has blamed me for the dealership's unwillingness to complete recall work. I left with the definite impression that recall work and customer service are not dealership priorities. More