Kendall Subaru of Eugene

Battery replacemeny My new 2017 battery needed to be replaced. I called Kendall Subaru, and they got me in the same day. I drive my 89 year old mother around, so having My new 2017 battery needed to be replaced. I called Kendall Subaru, and they got me in the same day. I drive my 89 year old mother around, so having the car not start is a big deal. Kendall got the vehicle in the same day, and replaced the battery which was under warranty. More

Great crew from start to finish Second time I have used them for my 2015 Forester...had routine maintenance done...I was told about an hour and a half and that was exactly what it wa Second time I have used them for my 2015 Forester...had routine maintenance done...I was told about an hour and a half and that was exactly what it was...I just brought a book and read...very pleasant atmosphere and I'm so happy to know I have a great group of people to take my subaru to. More

Headlights serviced Very fast efficient service. I was in and out in 20 minutes. Bill was $15.00. Highly recommend. Friendly people and comfortable area to wait. Very fast efficient service. I was in and out in 20 minutes. Bill was $15.00. Highly recommend. Friendly people and comfortable area to wait. More

Not the best experience Checking in was wonderful, everyone was friendly and attentive. They had me sign all of the standard paperwork for getting my car serviced, including Checking in was wonderful, everyone was friendly and attentive. They had me sign all of the standard paperwork for getting my car serviced, including an expected bill amount. I was also told I would recieve a phone call if there were any issues and if anything else needed to be done. The car took exactly the time quoted it would. When I arrived, the bill was well over $100 more than what i was quoted. I was confused and instead of explaining it to me, Josh called someone else in the service department to confirm the amounts saying I received a discount on something but never actually explained it to me. I tried to ask questions about the bill but did not get the explainations I was looking for in order to understand it. I flat out said I didn't understand but he didn't seem to care. I felt very rushed and pressured to pay while I was still trying to understand my bill. Once they got my money I was pushed to the side and the staff was focused on the next set of people walking into the center and they were not busy. I stood there looking over my bill trying to make eye contact with someone and no one would look at me, they just kept walking past me and at the floor to avoid me. I tried asking Josh again and was brushed off and told my car was waiting for me in the front. So I left very displeased with how unfriendly they were after the transaction was complete. More

Fast & Friendly Arrived 1 hr early . Staffing were very accommodating and helpful. Vehicle was serviced in less than 30 min. Very pleased with the service. A very Arrived 1 hr early . Staffing were very accommodating and helpful. Vehicle was serviced in less than 30 min. Very pleased with the service. A very positive experience More

Quick friendly service Arrived 30 minutes ahead of scheduled service appointment and was immediately attended to my an extremely friendly and professional staff. Addressed a Arrived 30 minutes ahead of scheduled service appointment and was immediately attended to my an extremely friendly and professional staff. Addressed all my concerns in an efficient manner. All service completed in less than 30 minutes and I was on my way back to Coquille. It’s worth a 5-hour round trip because of the personal service I always receive. More

Great staff, in and out quickly. The staff here is friendly and helpful and the service was done quickly. They have a comfortable waiting area where coffee, yea and water are provided The staff here is friendly and helpful and the service was done quickly. They have a comfortable waiting area where coffee, yea and water are provided. Thanks Kendall! More

Warranty Work I normally don't have service done at dealerships. I went in to have warranty work done. They were extremely friendly, very accommodating. They not I normally don't have service done at dealerships. I went in to have warranty work done. They were extremely friendly, very accommodating. They noticed something that I might have an issue with down the road and went ahead and fixed it for me. I was very pleased. Josh the service manager was very helpful. More

Problem solved and more! Made an appointment because warning lights had come on. I was immediately greeted by the pleasant and knowledgeable service department, the problem w Made an appointment because warning lights had come on. I was immediately greeted by the pleasant and knowledgeable service department, the problem was diagnosed and I was assured it would be a quick and easy fix. Furthermore, they found a nail in a tire, repaired it at no charge, and also advised me that I needed new tires soon. Melissa is the best service advisor on earth!! More

VERY Satisfied Customer! Took a new to me 2008 Subaru Outback in for a few maintenance repairs and a couple concerns. I was very pleased with the service I received and Meliss Took a new to me 2008 Subaru Outback in for a few maintenance repairs and a couple concerns. I was very pleased with the service I received and Melissa was wonderful as my service advisor. I highly recommend them. More