Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kendall Subaru of Eugene
Eugene, OR
438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 438 reviews
August 30, 2018
Friendly, professional, accommodating I’ve had several accessory ad-ons to my new 2018 Forester and the service is always very friendly, efficient, quick, professional, excellent and very I’ve had several accessory ad-ons to my new 2018 Forester and the service is always very friendly, efficient, quick, professional, excellent and very accomodating! More
by Lesli D.
Employees Worked With
Everyone There!!!
August 13, 2018
Problem fixed UPDATE: I was contacted by Kara the Service Manager at Kendall Subaru. Kara has gone above and beyond my expectations trying to remedy the situation. UPDATE: I was contacted by Kara the Service Manager at Kendall Subaru. Kara has gone above and beyond my expectations trying to remedy the situation. I am very pleased at how Kendall Subaru has stepped up and given me an apology as well as worked with me to fix the issue with my car. My vehicle is currently at the dealership having the repairs done, I fully recommend Kendall Subaru Service. I made an appointment for my 2015 Forester that was scheduled for today at 3:30 pm. I arrived early at 3:00pm as I live 1 1/2 hours away. I was informed that the technicians were scheduled to leave soon and that I would have to leave my car for at least 1 day possibly 2 but they could give me a rental for $30 a day. The adviser then decided to play technician, as he was trying to diagnose my issue using an online tool, not even offering to let the technicians place my vehicle back on a machine for diagnosis at my scheduled time. I was told to make an appointment for a different day that was hotter outside to help with the diagnosis. I was furious to say the least and left. I will take my business to someone else. More
by kh51
Employees Worked With
Service Advisor
August 08, 2018
Great service and customer service Our 2005 Subaru Impreza had a few issues going. Made an appointment to have the check engine light reset. Well - $1400.00 later this car runs like i Our 2005 Subaru Impreza had a few issues going. Made an appointment to have the check engine light reset. Well - $1400.00 later this car runs like it is brand new. We appreciate their work. More
by sierra10
Employees Worked With
Melissa Coyle
August 04, 2018
Lazy Liars 2017 battery died. 2 Service people said nothing they could do. I insisted, they suddenly said there was an update available that would fix problem. 2017 battery died. 2 Service people said nothing they could do. I insisted, they suddenly said there was an update available that would fix problem. More
by Hassled by this
Employees Worked With
Appt. Service Dept.
August 03, 2018
Free Oil Change It was my day at Kendall! I had accrued 5 punches on my yellow tag so got my oil change and tire rotation for free! I didn't have to make an appointm It was my day at Kendall! I had accrued 5 punches on my yellow tag so got my oil change and tire rotation for free! I didn't have to make an appointment so it was at my convenience and I was in and out in an hour. That is pretty good, don't you think? Plus the folks are friendly and I got a free carwash. How can though beat that? Definitely a 5 star operation! More
by I love my Subaru
Employees Worked With
I did not catch the names but both were great!
August 03, 2018
I Buy Cars *Only* from Kendall Subaru I have purchased two Foresters from Kendall Subaru in Eugene and could not be happier with their customer service on the phone and in person. They see I have purchased two Foresters from Kendall Subaru in Eugene and could not be happier with their customer service on the phone and in person. They seem to actually know who I am. And they are so attentive and engaging. Whenever I need service for my car -- even for help adjusting a stuck head rest -- they always have time to fit me in. And they have me in and out of the dealership really quickly. Their service is so good I just can't imagine buying a car anywhere else. (And, no, I am not related to or friends with anyone who works there. I really just think they are the best.) More
by SubaruFanGirl
Employees Worked With
I love that they have female staff.
July 31, 2018
Excellent service and fast friendly complete service as well. I only have two wishes about the Dealership #1 I wish that there was one in Roseburg [were we live] #2 and fast friendly complete service as well. I only have two wishes about the Dealership #1 I wish that there was one in Roseburg [were we live] #2 I wish there was a car wash on site. Thank you Bob and Cathy More
by bobcat
Employees Worked With
unknown
July 30, 2018
Chaotic - no one was listening When I discovered a heavy vibration upon braking I took the opportunity to take the 60k service. Service people super interested in filters and fluid When I discovered a heavy vibration upon braking I took the opportunity to take the 60k service. Service people super interested in filters and fluids - but spaced out on the vibration. Flimsy excuses about poor communication - now I must find someone else or return to Kendall for another service. More
by Subaru
Employees Worked With
unknown
July 26, 2018
Service people you rock I have been taking my outback to Kendall for the past four years. I have been impressed with all of the individuals that have helped me. I am glad to I have been taking my outback to Kendall for the past four years. I have been impressed with all of the individuals that have helped me. I am glad to see that Kara Beachem is the new service manager. Excellent choice Kendall. More
by Narly Dude
Employees Worked With
Kara Beachem, Monet Martinez, Melissa Coyle
July 18, 2018
Great Service We have purchased 2 Subaru's from Kendall in Eugene and use them for service and maintenance as well. They are extremely friendly, efficient and fa We have purchased 2 Subaru's from Kendall in Eugene and use them for service and maintenance as well. They are extremely friendly, efficient and fast. We've worked mostly thru Melissa Coyle who is wonderful but everyone has been great. More
by ShanG
Employees Worked With
Melissa Coyle
