Kendall Subaru of Eugene

Quick and complete. Even with all the current change in protocol, the service was fast and no appointment needed. Appeared to be thorough and accurate. Thanks all. protocol, the service was fast and no appointment needed. Appeared to be thorough and accurate. Thanks all. More

Excellent The experience was excellent. I felt safe and every person was careful. Everyone was professional and did an excellent job. You get 10 stars or th The experience was excellent. I felt safe and every person was careful. Everyone was professional and did an excellent job. You get 10 stars or the highest rating, Thanks, Virginia Kelly More

Impressive performance in the time of Corvid 19 I was impressed with the care and performance of Kendall in maintaining the proper procedures to minimize spread of the Corona virus. They said what I was impressed with the care and performance of Kendall in maintaining the proper procedures to minimize spread of the Corona virus. They said what they would do and they did it. I was double impressed that they are able to maintain their efficiency of service and maintenance while working with these extra requirements. Good job! More

Recall Repair Scheduled an appointment for passenger seat airbag sensor repair. Staff was very helpful upon check in and the repairs took less time than anticipate Scheduled an appointment for passenger seat airbag sensor repair. Staff was very helpful upon check in and the repairs took less time than anticipated. Overall inspection included which was helpful. Staff was very careful to take all safety measures re: Coronavirus precautions. Have been using Kendall Subaru service for years and would highly recommend them. More

Excellent service on my Ascent They were very careful during my service. Made sure to sanitize everything and maintain 6 foot distance. Even wiped down interior, outside handles and They were very careful during my service. Made sure to sanitize everything and maintain 6 foot distance. Even wiped down interior, outside handles and key before returning the car to me. More

srevice during coronavirus They were very careful during my service. Made sure to sanitize everything and maintain 6 foot distance. Even wiped down interior, outside handles and They were very careful during my service. Made sure to sanitize everything and maintain 6 foot distance. Even wiped down interior, outside handles and key before returning the car to me. More

Friendliest Dealership I Have Ever Been To I have worked with a lot of car dealerships over the years, and everyone at Kendall Subaru are by far the most genuine, most friendly and all around n I have worked with a lot of car dealerships over the years, and everyone at Kendall Subaru are by far the most genuine, most friendly and all around nicest people I have had the pleasure of dealing with. I am so used to fake people that you can see right through, so this is a real breath of fresh air. From the service writers that actually know what they are doing and talking about to the wrench turners getting things done right the first time. You can not and will not go wrong bring your car to them for repairs. More

Quick Service Went in for an oil change, was told it would be 45 minutes to an hour, we were in and out...from checkin to keys in hand...in less then 30 minutes. Went in for an oil change, was told it would be 45 minutes to an hour, we were in and out...from checkin to keys in hand...in less then 30 minutes. More

Air Bag Recall We had our 2010 Legacy 3.6R have a recall on the passenger airbag. We scheduled an appointment for the change. We received a "loaner" 2020 Outback s We had our 2010 Legacy 3.6R have a recall on the passenger airbag. We scheduled an appointment for the change. We received a "loaner" 2020 Outback stock model in replacement. We returned the replacement the next day for our car. Appt. was on Friday and picked up our car on Saturday. Sunday went to grocery store. Trunk would not open manually...had to use key remote. Called Subaru on Monday...no call back...Called Subaru Tuesday had message call back. Called back and spoke to Candance and said Service Manager would be calling us back. Wednesday "Cara" (sp) called us back and was quite rude and stated that the manual parking brake was on the opposite side of the where air bag had been installed and they could take a look at it on Saturday at 2. Husband came home from work....went to look for trouble shooting....wait for it.....there is a push button on the left inside of where you open the glove box where they replaced the air bag that controls the manual trunk opening. Pushed the button in and trunk opens manually. Called and cancelled the appt. on Saturday at 2. I realize customer service is not for everyone...but "Cara" you could have been more pleasant and know the models of your cars....and where they had been working on it. Honest mistake...If anyone else has a problem opening the trunk with the manual button...check the left side of your glove box. More

Appointment Bundle Combined a new tire alignment appointment with a recall service, saving another trip into town. Friendly service and all work completed in less time Combined a new tire alignment appointment with a recall service, saving another trip into town. Friendly service and all work completed in less time than scheduled. More