Kendall Subaru of Eugene

The crew at Subaru cares and offers good service. After making an appointment for my 30,000 mile service regimen, I was disappointed to learn it would be a 3 hour turn around before my car was ready. After making an appointment for my 30,000 mile service regimen, I was disappointed to learn it would be a 3 hour turn around before my car was ready. That seemed excessive to me. What was the point of establishing an appointment if I was just thrown into an existing queue? As it turned out, the service department completed the work in a little over an hour. I greatly appreciated their courtesy to me and doing the job quickly. That counts as excellent service to me. I feel your staff is always friendly and professional whenever I visit the shop. You have a concerned and courteous crew. They also took adequate precautions sanitizing my car both when I arrived and when I left. Thank you, Subaru, for your care. More

Brandon is a great customer service person. He is always responsive and proactive in making sure my car is serviced. Thank you for your concern. responsive and proactive in making sure my car is serviced. Thank you for your concern. More

I took it in for a oil change and battery change, they I took it in for a oil change and battery change, they did the battery change because they said they couldn’t put my car on the lift because of my si I took it in for a oil change and battery change, they did the battery change because they said they couldn’t put my car on the lift because of my side skirts would break if they did that which I was fine with so I told them not to do the oil change, I took the car home and washed it the next night which would have been tonight, and I pop open the hood and the red cap that is supposed to be on the positive side of the battery to cover it that plastic piece was at the bottom of my engine bay partially melted, and then when I got to washing my car part of my side skirt wasn’t even connected anymore, I ended up fixing the side skirt myself , at least I hope I did, but I plan on seeing if they will replace my positive battery plastic cover piece. I’m assuming the side skirt popped off when they attempted to put it on the lift , but didn’t bother to make sure they were all still connected. I do recommend this service center but I think a little bit more attention to detail is needed. More

Zach in the service department is the best! Quick, clean well done and affordable service. Great location friendly staff. Subaru vehicles are excellent and reliable. well done and affordable service. Great location friendly staff. Subaru vehicles are excellent and reliable. More

Always honest, fast, and kind. I have gone many times, and they have always been extremely honest with me. They have never pushed an unnecessary repair. Fast, inexpensive, and very I have gone many times, and they have always been extremely honest with me. They have never pushed an unnecessary repair. Fast, inexpensive, and very nice. More

Always great service and professional dealings. Thank you for all your help. All employees were very kind and gracious although nothing was wrong with my rig after all they were honest and respectful for all your help. All employees were very kind and gracious although nothing was wrong with my rig after all they were honest and respectful More

Excellent Service! Took our Forester in for routine service and was very impressed with the efforts made in social distancing and sanitizing...all while employees were p Took our Forester in for routine service and was very impressed with the efforts made in social distancing and sanitizing...all while employees were pleasant and efficient! More

Excellent service, we were there for an oil change and a recall for the exhaust system. We were initially told to expect a four hour wait. Once we arrived, the rep realized we were from out of town and expe recall for the exhaust system. We were initially told to expect a four hour wait. Once we arrived, the rep realized we were from out of town and expedited our service. Since this was during covid restrictions and there were no places to go to (restaurants, shopping, etc.) this effort was much appreciated as our wait was cut in half. More

Great Went in for service on a recall, suppose to take about thee hours, but was done in less time. they were sure to keep the 6ft distance, and had masks Went in for service on a recall, suppose to take about thee hours, but was done in less time. they were sure to keep the 6ft distance, and had masks on. Wiped everything down like they were suppose to. Was very impressed! More

Walked in (drove in) without an appointment for service, but was taken care of as if I did. Service was completed sooner than promised and for less than the estimate. but was taken care of as if I did. Service was completed sooner than promised and for less than the estimate. More