Kendall Subaru of Eugene

They were friendly and listened to my problem, which they fixed in a timely manner. fixed in a timely manner. More

Very helpful and attentive. They also are good at calling and checking on the customer to make sure we don’t have issues with the car or service. and checking on the customer to make sure we don’t have issues with the car or service. More

Not happy with the service shop at this dealership. I took my 2021 Subaru Crosstrek Sport in for its first service, and got it back without my rear back seat protectors. After I got home, I could see tha took my 2021 Subaru Crosstrek Sport in for its first service, and got it back without my rear back seat protectors. After I got home, I could see that rear cargo area was accessed by the tech or someone else from the dealership; most likely to enter the spare tire compartment. The service adviser was professional and courteous, but this is unacceptable. Not only will I never take my vehicle to them again, I will NOT be purchasing their 2022 Outback Trail Edition in two weeks. Shame on you Kendall Subaru. More

I love the fact that I don't have to make an appointment to do the basic oil change, I just drive in and someone comes to me. The process is smooth and efficient. to do the basic oil change, I just drive in and someone comes to me. The process is smooth and efficient. More

Really good service and explanations of any issues that need attention need attention More

Staff is very friendly and helpful but the service technicians for lube and oil, are not good at their job. I am Very disappointed again, considering taking my car to Corvallis for service in the futu technicians for lube and oil, are not good at their job. I am Very disappointed again, considering taking my car to Corvallis for service in the future. More

Customer service is excellent at Kendall Subaru. Everyone from the greeter to the manager was polite, helpful and friendly. While dealer costs are high, you cannot complain about efficiency and quality of wo from the greeter to the manager was polite, helpful and friendly. While dealer costs are high, you cannot complain about efficiency and quality of work. They also provide a personal shuttle service, bonus! More

I was disappointed with our recent service. While driving to Eugene for a visit our check Engine light and other warning lights came on and the driver assist and cruise control was disabled. This happened on to Eugene for a visit our check Engine light and other warning lights came on and the driver assist and cruise control was disabled. This happened once before and it was due to a sensor picking up the oil being a little dirty (although within the specs for an oil change). We made an 8:45 appointment on line, arrived around 8:30 and told the service advisor about the issue and the previous occurrence. He knew we were out of town and without a car so we would wait and said he would run the diagnostic and come out and see us shortly, with an overall time estimate of 2 hours or sooner. I requested if they could do this quicker and he said he would try. He did not come out and discuss with us after approximately 1 ½ hours. I followed up and he said give him 15 minutes to get back to us. He did not get back to us and I had to follow up again. It took approximately 2 ½ hours before he provided the status which turned out to be the same issue and an oil change resolved this (although within the specs for mileage of an oil change). He tried to sell me a new cabin and engine filter. I had replaced the cabin filter with the last 6 months and decided to wait on the engine filter until I got home. I had a vehicle inspection done at our Subaru dealer before we left for the visit to Eugene and these were not noted. After approximately 3 hours we were on our way and paid $210 after a complimentary 15 % discount. When this happened previously I pulled into the Subaru dealer in Redding, they ran the diagnostic, reset the warning lights and said I should change the oil when I get home, 30 minutes and no charge. This recent experience was not good customer service. We are in the market for a Subaru Ascent and due to this service dept. experience we will not use this dealer. More

All the service representatives as well as the service technicians were knowledgeable, courteous and genuinely happy about their customers needs. I was kept updated on the progress of the work being done technicians were knowledgeable, courteous and genuinely happy about their customers needs. I was kept updated on the progress of the work being done on my car as well as explaining my options regarding the service on the car. A totally outstanding experience. More

Kendall is the best - I have bought, traded and had my Subarus serviced by them with great confidence! This was the first recall I have had on my Forester and it is going on 5 years old! Subarus serviced by them with great confidence! This was the first recall I have had on my Forester and it is going on 5 years old! More