Kendall Hyundai
Miami, FL
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Joshua’s customer service is unmatched! He is super helpful and always goes above and beyond to make sure everything we need is taken care of. He is super helpful and always goes above and beyond to make sure everything we need is taken care of. More
I'm writing this review to let people know they need to inspect their vehicle before they leave the dealer or immediately after leaving the dealer, Mechanics are not completing their job and are cutting co inspect their vehicle before they leave the dealer or immediately after leaving the dealer, Mechanics are not completing their job and are cutting corners. in contrast the service advisors were excellent, please read below My vehicle had an engine breakdown and was covered under a manufacturer warranty, I took my car to get inspected on July 16 and finally got a loaner once all the inspections required were completed, I waited a month for them to complete the work but its understandable because the engine needed to be replaced, I was called back on August 16 when the vehicle was ready, I went to pick up my car the next day and after dropping off the loaner and signing all the paperwork I left the dealer, since they did an engine replacement I got home and immediately decided to inspect the car and double-check the job perform, I'm glad that I did that and that I have the knowledge to do it myself, the mechanic did not do a good job, a lot of corners were cut and even some parts were missing, to begin, the fuel rail cover under the intake manifold was not replaced, the ground wire the goes to the engine was not attached, the clamps for the vacuum hose were not placed on one side and misplaced on the other, the intake hose that connect to the airbox was not clamped and not attached properly, unfiltered air was able to get thru, I found the clamp on a corner of the engine bay, the radiator hose clamp was not placed properly and was leaking water. I had mentioned before that I'm able to inspect my car and know when something is wrong but my frustrations come from the fact that customers take their vehicles to a dealer because of trust, the dealer should know how to work on the vehicle, if I have to take my car to another shop to get inspected after leaving the dealer then why spend the extra money on dealer maintenance then. I'm still waiting for my vehicle service to be completed More
The process was easy and fast. Effective communication and profesional. My Specialist (Nicholas) was courteous and answered all my questions. I had no inconvenience and I Will cont Effective communication and profesional. My Specialist (Nicholas) was courteous and answered all my questions. I had no inconvenience and I Will continue to use Kendall Hyundai location for my future service. More
In and out very fast. The only thing I didn’t like was that there was no place to seat and use the computer do to the remodeling. The only thing I didn’t like was that there was no place to seat and use the computer do to the remodeling. More
Roberto approached us on the lot and listened to our want and desires. Through the whole process we felt he was a mediator. Working with us and not just another car deal. He stayed with us through the end and desires. Through the whole process we felt he was a mediator. Working with us and not just another car deal. He stayed with us through the end providing all the answers to any questions we had. More