Kendall Ford of Marysville

Horrible customer service! I asked two very easy question to the sales manager and then the general manager and they both ignored my questions that I asked in email. I’m very bu I asked two very easy question to the sales manager and then the general manager and they both ignored my questions that I asked in email. I’m very busy and just wanted 2 questions answered before I went to the dealership and they refuse to answer my questions unless I come into the dealership. The general manager actually ignored my 2 emails completely. You have to trust your dealership when you plan on spending A LOT of money on a new truck and they completely lost all my trust in their customer service. I couldn’t imagine what their customer service would be like if you ever encountered a problem down the road. I’ll go spend my money at a dealership who wants it and works hard to get it. Customer service is the most important to me. I would rather spend more money on a new truck and have great customer service rather than save a few dollars and be treated how these guys treat their customers. More

Avoid this dealership My review it's a one star because I can't put 0 stars but believe now I know why they have that low rating if you trust on reviews read the low ones f My review it's a one star because I can't put 0 stars but believe now I know why they have that low rating if you trust on reviews read the low ones first, one bad review is enough to know something happen with this company . Please Marysville Ford don't put any of your, (guys we are sorry blah ,blah ,blah) your suppose to fix your problems with your people 3.7 stars is bad, and my review it will make it go lower. More

Never endING bad service Purchased a 2015 fiesta here in September of 2014. Closing on the vehicle went on for 5 hours, well after the dealership closed. And they did. With me Purchased a 2015 fiesta here in September of 2014. Closing on the vehicle went on for 5 hours, well after the dealership closed. And they did. With me and the finance person still inside, locking us in. They straight forgot about me, left, and locked us in. We had to sit around and wait for a manager to come back and unlock the gate. Starting having issues with my car only weeks after leaving the lot. Stuttering, almost like it was about to die, but only after long distance driving. Started to become more frequent so scheduled a visit in march. Was told this is from the computer and just needed an update. So had the update and told to put a minimum of 500 miles on it before bringing it back because the computer needs to learn your habits. Still having issues. Take it back again, they run a different test. They noticed the stuttering but i was then informed since it wasn't within their “parameters”, so they couldn't repair it. Pretty much "its broke, but not broke enough". At this point Renee informed me that the parts weren't even available until late august anyway, due to this being a massive issue with the focus and fiesta. Upon further research I find this out, multiple class action lawsuits against ford over this. Then July, since almost august i schedule to take in again.was given the same run around. that even though they could feel and log the stuttering, they couldn't set up a repair until it fails the test. I then voice that i want to make a complaint and pursue lemon law. Was giving a number to corporate ford customer service. Call corporate, customer service manager there, he then informs me i don't qualify for a buyback. I explain the situation, at this point i am at almost 20k miles, and lemon law only covers 24k so was worried. Was called a liar and had the blame shifted onto me, and he goes on to swear ford was never in shortage of these parts. That the only reason it wasn't repaired back in march/April was my fault, even though I was just following Marysville ford’s instructions. I then informed him i had began seeking legal consultation on the matter because i was clearly being lied to, and bam, my car magically qualified for repairs and my parts were shipped over the weekend. So the service department here deliberately lied to me about availability of parts for my vehicle and encouraged me to put more and more miles on my vehicle, to the point where i no longer qualified for lemon law. Shortly after the repair, only a few months, starts happening again. And get the dual clutch replaced for a second time, barely over a year after the first time. This time it got so bad, it failed their test first attempt. During all these visits i was denied a loaner vehicle multiple times, despite it being covered by my extended warranty. This caused me to miss multiple days of work and pay for a rental out of pocket on others. After making a complaint about it the service manager contacted me and apologized. Admitting that it should have been provided and was indeed covered under my warranty. Made promises that they would do what was necessary to make it right, free oil changes, service work, and so on. None of these promises have been kept. Then, just recently, had a dead battery. Was given "transmission service" error on dash. So I take it in. Claimed it was something the related to the transmission's computer, and was covered. machinic decided to delete the cars program for the transmission, or something like that, and couldn't get it to turn on after doing so. So had to wait for someone from corporate to tell him what to do, pushing it into a second day. Wound up being nothing more than a simple dying battery, which for whatever reason they didn't check first. Now all the labor wasn't covered by said warranty. Ended up becoming almost $400 in labor, parts, and car rental for a simple battery replacement More

Terrible service with shady salesman Marysville Ford lost a life long customer early this week. I was helped by two salesmen that were super shady and lied to me several times. Jeff T. an Marysville Ford lost a life long customer early this week. I was helped by two salesmen that were super shady and lied to me several times. Jeff T. and John K. Soon after I called them out on they're lies they lied some more. I have two friends that work in the industry that helped me confirm that they are snakes. For future reference you do not have to sign a credit agreement to check your credit and they lied about a car being in a accident and they lied about ordering tires for the car I purchased. It took them 3 almost 4 days to replace two tires which they had to because it was illegal for them not to. Also they used that as leverage saying they were looking out for my safety and I need to do something for them like not as for a spare key. Then they put the new tires on the front and the used tires on the rear. Also illegal because the state law requires new tires to be put on the back. They were extremely shady when it came to asking for another key and they weaseled their way out of getting me a spare. They have the worst customer service and it starts at the top. All they want you to do is to sign and to finance with them. If you choose not to you can watch their whole demeanor change. I hope this helps people in the future. 100% honest story and would never recommend them. More

Happy with deal and customer service of sales dept. Jimmy was the sales associate I worked with, and he did a great job explaining all the details and options. Furthermore, Jimmy spent the time to help Jimmy was the sales associate I worked with, and he did a great job explaining all the details and options. Furthermore, Jimmy spent the time to help me with settings fearures, etc. after I purchased the car. Jimmy and other staff at Marysville Ford have followed up with me in the days after the sale to make sure I'm happy. Service after the sale is important to me, and in my experience it is rare these days, which is why I gave a five star rating. More

Scam, scam, scam Don't take my word for it, do some research. 1. They will offer you the "Upholstery care package" It's a special treatment that they do to all new c Don't take my word for it, do some research. 1. They will offer you the "Upholstery care package" It's a special treatment that they do to all new cars so the seats and carpets will last longer. It's a scam! For the $400+ you pay for this you can have any detail shop clean whatever you have for half that. Here is how you tell: Ask to meet the person that did the application. Ask to see where the process is done. 2. They will sell you on a longer term for the loan. Why? They claim, "It will cost you less every month" Well, yes, that might be, but in the long run it's worse, you will pay more for the car! It also makes it easy for them to add "extras" that only cost $25 a month. 3. They will push for a longer term on the loan. They will say, over and over and over again, "You can refinance at any time." Yes, that's true. But you will pay for it. Refinance will cost you more money. 4. They offer you the car at one price and then say, "Oh, but this car has the added upholstery protection package and Low Jack." This is an added upgrade we do for all our new cars. Before you even buy the car they are scamming you. Why isn't this price included in the price of the car? 5. Things they say that you want to watch out for, especially from the guy selling you the car with the $8000 watch. They will say, "Well we don't have a lot of wiggle room on our cars, We don't have a lot of mark-up, We have to make a little profit on the deal, You can always refinance later, This is the best deal we can get you... with your credit." 6. They tack on a percentage to your financing. A bank will give you 2.5% financing, Ford will take that and add 2% and tell you that's the best they can do. 7. Oh, and the last thing. Get ready for a marathon. They will drag this process out so long that you will almost sign anything by the end. They do this on purpose, "Customer fatigue" they want you to be tired, hungry and worn out. No purchase in history should take 8 hours! 8. You won't deal with one sales person... you will have lots. More

Miserable customer service, Worst possible experience at Marysville Ford. I called in advance and asked if they could install tires on a 30 foot 5th wheel pursuant to their reco Worst possible experience at Marysville Ford. I called in advance and asked if they could install tires on a 30 foot 5th wheel pursuant to their recommended installer agreement with tire rack. The gentleman I talked to said that will not be a problem. I scheduled an appointment at 2:00 pm, 9/26/2017. I showed up at 2:00 pm at the quick lane service department. The woman at the desk looked at me as if I were an alien. No, Good afternoon sir, how can I help you. It was more like, "what the xxxx are you and your RV doing here." I explained I had a 2:00 PM appointment to have tires installed. She replied that they would only install tires which were purchased from Ford. I showed her my paperwork. I explained to her I had confirmation that the the tires were delivered to the Marysville Ford parts Department. . She said she didn't know anything about it and contacted the service manager. I talked to the service manager and he said they would find some way to do it. I sat for about 10 minutes and then two guys walked out to my truck and threw the four tires into the bed. The service manager showed up. He said they could not mount the tires; they didn't have the room. I asked him what I should do. He suggested I take them over to Les Schwab for installation. I called Les Schwab and asked for a quote. They quoted mounting and installation at $ 220.00 plus tax netting out at $245.00. The services manager claim that they didn't have room was a blatant lie. I purposely drove behind the bays and there was plenty of room to park my rig and mount the tires. They just didn't want the job. If Tire Rack wants to sell tires, you are going to want to fire these guys ASAP. If these guys don't want the jobs, they should just say so. The internal communication was a joke. They never acknowledged my scheduled appointment. They were very busy. They didn't care less about keeping their commitment. More

The Straw that Broke the Camels Back I had a bad experience at this dealership purchasing my new car in June. I refrained from writing a negative review (although I provided ample feedba I had a bad experience at this dealership purchasing my new car in June. I refrained from writing a negative review (although I provided ample feedback to Ford Motor Company when they contacted me). But I am writing now because I can say I've found the straw that broke the camels back - or in this case, the incident that will cause me to never EVER step foot inside of this dealership for any reason! (And it pains me to write that since this dealer is close to my home, and now I will have to trek into Everett or Mt Vernon if I need my car serviced by a dealership). Anyway the "straw" was - I received a bill from the Good to Go folks (the 520 toll people) billing me for a toll incurred by the car I traded in!!! So now, tomorrow morning, like I have nothing better to do with my life, I need to call Good to Go and submit to them the paperwork that proves I gave (I pretty much did!) my car to Marysville Ford. Luckily, after the trade-in, I contacted the DOL, paid them $8.75, and had my name removed from this car - about a month before the car was driven over the 520 bridge. Thank you, Marysville Ford! You've made my life more difficult once again because you did not destroy my license plates. I will happily drive by your dealership on my way to Epic or Dwayne Lane. More

Faulty Used Car I purchased a low mileage Ford Fusion (2010 with 43K miles) from Marysville Ford in Sept. 2016. I admit I should have taken the car to an independent I purchased a low mileage Ford Fusion (2010 with 43K miles) from Marysville Ford in Sept. 2016. I admit I should have taken the car to an independent mechanic to be inspected as getting under a car like this in the middle of the dealer parking lot is next to impossible. I also did not get the extended warranty as most of those are still limited in nature, cost an arm and a leg, and typically are just profit "gravy" for the seller. Well, in this case, it would have been nice to have. Within a month, I noticed that there was a transmission leak from an axle seal. Estimate...$700. I took it to Marysville Ford, even though they said it would not be under warranty. To their credit, they covered that bill (otherwise they would get only one star). I replaced the brakes on the car shortly after. This did not concern me because of the miles on the car. However, in the area of the brake caliper, there was a tremendous amount of heavy black grease on the fwd left caliper. I hoped it was related to the axle seal and was just residual. Over the past 6 months, I have had to replace the Power Transfer Unit ($2000) and have the transmission rebuilt ($4000) and have the PCV valve reconnected ($300). I feel like this car had enough major issues with it that should have been recognized by Marysville Ford, that they should not have put the car on their lot, with the idea that it went through some multi point inspection and is solid. I feel like they limped it along until they could sell it, expecting these issues were on the near horizon. I admit some ownership of this issue, but I don't trust these folks and will never go back to this dealership. I can relate to some of the other things mentioned here, like the attempt to offer the LoJack, which I declined, and then it showed up on the quote sheet anyway so I had to reiterate that I did not want it. Schisters!! More

Started good But went seriously wrong they tell you that they're going to work things into your price so that you're not really paying too much more We went fro But went seriously wrong they tell you that they're going to work things into your price so that you're not really paying too much more We went from a 15,000 to 24,000 lots of hidden details plus 695. For a Lojack you didn't ask for and from what I understand is a waste of money because people can still part those cars so it does nothing for the consumer Plus why should others pay for their security on their vehicles I could go into more just be leery of their sales manager as well he was xxxx-bent on trying to put me in my place is a woman when I discuss this with other people later on I realize just how condescending this person truly was to us and you will not have a repeat customer that is for sure And don't get me started on the service department half the time they are running around trying to figure out what's going on Just ridiculous I've never seen such incompetence I've since found a new dealership and won't be coming back More