Kendall Ford of Marysville

Will not honor warranties on ford parts I paid a total of $4,000 to do pretty extensive work on my f450, and as part of that service purchased and installed two motorcraft (ford brand) batte I paid a total of $4,000 to do pretty extensive work on my f450, and as part of that service purchased and installed two motorcraft (ford brand) batteries. They come with a 36 month free exchange warranty. Two years later or or both of the batteries appeared to fail, so I pulled them out of the truck and took them down to marysville ford to test them and replace if needed. I was told that they had the records showing the work on my truck, but that they would not honor the warranty because "they didn't know what truck these batteries came from", and suggested that I re-install the dead batteries, and then have the truck towed down to their dealership, where they would then check the batteries and replace them. I called a towtruck company and they quoted me $180 to tow my truck to the dealer. So the dealer wants me to spend $180 so that I can replace batteries that aren't worth that much. Bad service. Will not honor their own warranties. I paid full boat retail for ford brand parts and service, and did not get anything for the cash I spent. I would stay away from this dealer, particularly for warranty issues. They do not honor them. More

Amazing people and a great experience Great people, great selection and fair prices. From the minute I walked in, I felt like this was the place to be. I will be back. Great people, great selection and fair prices. From the minute I walked in, I felt like this was the place to be. I will be back. More

Courteous and respectful of our needs My wife and I travelled over 2 hours to visit with Chris Zuzula to view/test drive a used 2014 Honda CR-V. Chris had it waiting outside in excellent c My wife and I travelled over 2 hours to visit with Chris Zuzula to view/test drive a used 2014 Honda CR-V. Chris had it waiting outside in excellent condition at our expected arrival. We were suitably impressed with the vehicle and Chris's courtesy and respectfulness towards our buying requirements. We made a deal that made us all happy. More

Service Dept AWESOME I had to have an oil change on my 32' RV. It was past due and we live in Georgia. We called many places and no one was available for at least a week I had to have an oil change on my 32' RV. It was past due and we live in Georgia. We called many places and no one was available for at least a week. Or no one could do it at all. Sonya got us in with no guarantee of getting it done that day. They had a shuttle for us and took us to a laundromat (we live in our RV). After we completed our laundry our RV was ready. We even got good sight-seeing tips from Mark (our chauffeur). The whole sevice department were VERY friendly. Thanks y'all !! More

Rotten experience We went in to look at a Ford Edge they had for sale. We brought in a trade-in to let them examine. Once we filled out the paperwork to examine our cre We went in to look at a Ford Edge they had for sale. We brought in a trade-in to let them examine. Once we filled out the paperwork to examine our credit, They came back offering only $500.00 for our car. We want to walk away then, but they kept our keys. I will never return there. More

Service and accontability Went to the dealer to have a 75K service done along with other work (water pump). They had to remove the engine to install pump, along with timing cha Went to the dealer to have a 75K service done along with other work (water pump). They had to remove the engine to install pump, along with timing chain and a few other items. After 2000 miles of running the engine the front drive gear slipped on the end of the crank (piece they had to remove for the water pump) and smashed valves in. Dealer did not want to accept accountability for the problem and service had a ton of excuses. Approx 9 grand in engine damage between labor and long block replacement of engine. Will never go back to this dealer , will go back to Bickford Motors. More

No shame We purchased a 1999 Ford 350 from this dealership for 9,500. Salesman told us was a excellent purchase but since we are business owners ourselves they We purchased a 1999 Ford 350 from this dealership for 9,500. Salesman told us was a excellent purchase but since we are business owners ourselves they hoped we would purchase a new personal and or business vechical from them they were willing to earn our business. Needless to say we won't ever be doing business with this dealership ever again. We drove truck for 4 days. During this time the truck had come to a complete stop going on freeway, almost cost my husband his life!!! The check engine light came on. Also one off the shocks were hanging completely down. Called the dealership and they were willing to fix truck and see what problem was. I thought ok, this was the right thing to do. After them having the truck in service 2 days they said truck was done. They said they hooked shock up and cleared check engine light. I asked what was the problem with truck? They said they weren't sure but if I wanted they would run diagnostic test for me for 250. But might not tell us what was wrong, great such help. But they would pay nothing for the truck. I said we don't want the truck as it was dangerous to drive as it just died on freeway. They said yes they would take truck in on trade for something else if we weren't happy with our purchase. I thought well ok we could look there for something else, and mind you they gave us such a great deal because they wanted to earn our future business. So long story short they wanted for us to trade in the truck on another one of theirs and put 9500 from our old purchase on top of a new purchase( Are you kidding me?) So back to sales manger we call, whom we left over 8 messages for and never received a call back!! Finally sales manager tells sales people he will be willing to take the truck we bought from them on trade but not for what we paid for it. (Such a great deal) I asked salesperson what he would be willing to give us and he replied he wasn't sure we would have to come in. I told her we can get rolled anywhere why would we do it twice with them!!!!. After 6 weeks of going back in forth with these people it was a 9500 lesson learned. We just signed our papers on 2017 ford 250 with Skagit Ford (awesome dealership). picked up the 350 from Maryville ford and looking for fix it , make it safe to drive. Thanks Maryville ford for teaching me how not to do business.!! More