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Kendall Ford of Eugene

Eugene, OR

4.7
287 Reviews

344 Goodpasture Island Rd.

Eugene, OR

97401

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Showing 287 reviews

February 09, 2022

I knew what I wanted and watched reviews and videos online. I had to drive up from North Bend, 2 hours away. Perry came in on his day off after working with me via text message. We did a quick More

by Janet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry, Mitch
Feb 11, 2022 -

Kendall Ford of Eugene responded

Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

January 13, 2022

Everything was simple and easy about our purchase, we will be back for more future purchases. More

by jadamsceo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennan Johnson
Jan 16, 2022 -

Kendall Ford of Eugene responded

Jadamsceo, we are very happy we could provide you with a positive experience!

December 17, 2021

Outstanding buyer experience. NO PRESSURE, ALAN WAS VERY KNOWLEDGEABLE and it wasn't a new Ford. Love the car and would definitely buy from again. Service department was OUTSTANDING as well. Repaired the ba More

by epjorgie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan, Dylan, Steve and Richard
Dec 21, 2021 -

Kendall Ford of Eugene responded

We are very happy we could provide you with a positive experience!

November 07, 2021

Randy was very helpful and very informative and very professional at his job.. He was like talking to a friend. We would definitely suggest anyone to have him for a dealer. Excellent dealer !! More

by sandandsea4us@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy and Keith
Nov 09, 2021 -

Kendall Ford of Eugene responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 05, 2021

Appointment made to install a loose skid plate that was removed by Pit Stop and it took 15 seconds to remove it. Plastic clips were detached from vibration. But took Ford Dealership over 4 hours to install More

by Time Wasted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica Roth
Oct 07, 2021 -

Kendall Ford of Eugene responded

Hello, our customer Relations Manager, Kevin, has reached out to you so we can discuss this matter further. Please give him a call back at your earliest convenience. Thank you and we look forward to your call.

Oct 07, 2021 -

Time Wasted responded

We communicated 01/7/21 at 11:58am. Kevin starts with an apology for my long wait. He was semi professional. He did explain the reason why the oil was done (My Field Service Team told Ford dealership it has not been done for over a year) and the bolts that was used for the undercarriage skid plate. He expressed that he was disappointed on the rating/review that I wrote and It was not Kendall Ford's fault because my company request for an oil change (because it wasn't done over a year) In return, I acknowledged his apology and validated his disappointment. I expressed that my Field Service Team would partially at fault also if they recommending the work, even though it was done on 9/7/21. (However, I didn't tell Kevin that there was an oil change sticker from my last oil change on the windshield. The service person should have caught that) My main disappointment was that it doesn't take 2 hours and 20 minutes for an oil change and 2 hours and 15 minutes to install a skid plate. An one and a half hour wait turns into 5 hours is frustrating. We ended the call semi cordially. Kevin

September 24, 2021

From start to finish it was a great experience. Great communication and attention to detail. Helpful and kind which is a big plus for me. More

by 2casinoroyale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler and Keith
Sep 28, 2021 -

Kendall Ford of Eugene responded

We're glad you had such a wonderful experience with us!

August 09, 2021

This used to be a excellent dealership. Absolutely no customer service now. Took my SUV in for maintenance oil change, etc. Their employee ran my car into a pole. My passenger side of the car is dente More

by kreday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joel Hazen, Pat LaMora, Layne King, Tammy (Layne's supervisor)
Aug 16, 2021 -

Kendall Ford of Eugene responded

Hello, thank you for taking the time to speak with us as we work towards resolving this matter with you. If you have any questions in the meantime, please don't hesitate to contact our Customer Relations Manager, Kevin, directly at (541) 335-4290.

July 14, 2021

had our truck for week and a half and still no word, except that price went from $200 to $1500. 5 hours to figure out where rodents had done damage? and now part ordered and still have not heard anyt More

by tfth.bjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tod Hurley
Jul 20, 2021 -

Kendall Ford of Eugene responded

Thank you for taking the time to speak with our Customer Relations Manager and allowing him to address your concerns. Feedback like yours allows us to continually improve the processes and service that we provide our customers.

Sep 18, 2021 -

tfth.bjs responded

The CR manager was in touch several times to be sure we were ok with what was done and how they did it. He was very nice. We still feel the work was done improperly and way to much time and money. If you are happy with them by all means keep using them. this may have just been one incident in an otherwise good record.

July 15, 2020

Airbag Recall Gone Wrong! I left a negative review recently regarding an experience with Kendal Ford. The situation was regarding obtaining a loner vehicle for my safety recal More

by joetanner722
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Jul 16, 2020 -

Kendall Ford of Eugene responded

Joe, thank you for taking the time to speak with our Customer Relations Manager, Kevin, and allowing him the opportunity to address your concerns. We look forward to assisting you with the recall service of your airbag, so please contact Kevin directly at (541) 335-4290 at your convenience to get that scheduled.

May 13, 2020

The worst truck buying experience ever. We are in the worst economic crisis since the Great Depression and these guys can't even get there act together. Going to another dealer. More

by Mcbriggelroys
Recommend Dealer
No
Employees Worked With
Perry, James
May 14, 2020 -

Kendall Ford of Eugene responded

Hello, we would like to get some more details about your sales experience with us. Please contact our Customer Relations Manager, Kevin Hyde, at (541) 335-4290 at your convenience so we can address this situation directly.

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