Kendall Ford of Eugene

I knew what I wanted and watched reviews and videos online. I had to drive up from North Bend, 2 hours away. Perry came in on his day off after working with me via text message. We did a quick online. I had to drive up from North Bend, 2 hours away. Perry came in on his day off after working with me via text message. We did a quick test drive and went into do paperwork with Mitch. I had never traded a car in before so I appreciated the patience with me. I also had sold my house and with Covid didn’t have many things with my name and proof of residence. I could have made my process faster had I been completely prepared but I was in and out in about 3 hours and I had to transfer dogs and dog crates from my old car to my new car. Thanks for everything. More

Everything was simple and easy about our purchase, we will be back for more future purchases. will be back for more future purchases. More

Outstanding buyer experience. NO PRESSURE, ALAN WAS VERY KNOWLEDGEABLE and it wasn't a new Ford. Love the car and would definitely buy from again. Service department was OUTSTANDING as well. Repaired the ba KNOWLEDGEABLE and it wasn't a new Ford. Love the car and would definitely buy from again. Service department was OUTSTANDING as well. Repaired the back seat small tear which was part of the deal quickly! Steve and Richard were GREAT!! THANKS SO MUCH! We tried to buy from 2 other dealers before we found Kendall and that won't ever happen again! Ed and Patty Jorgensen More

Randy was very helpful and very informative and very professional at his job.. He was like talking to a friend. We would definitely suggest anyone to have him for a dealer. Excellent dealer !! professional at his job.. He was like talking to a friend. We would definitely suggest anyone to have him for a dealer. Excellent dealer !! More

Appointment made to install a loose skid plate that was removed by Pit Stop and it took 15 seconds to remove it. Plastic clips were detached from vibration. But took Ford Dealership over 4 hours to install removed by Pit Stop and it took 15 seconds to remove it. Plastic clips were detached from vibration. But took Ford Dealership over 4 hours to install it. Because this is a company car, they told my boss who does drive this vehicle that the car needed an oil change (1pm) , which was already performed last month. However, the system doesn’t show it He gave the approval the oil change instead of asking me first. No big deal. I came back at 2:15 and hoping to pick up my car. I’m still waiting. it is now 3pm. I shouldn’t complain because my company is paying me to sit at this nice dealership waiting to pick up my company car. Update. Jessica Roth came and told me they are “wrapping things up” at 3:20pm. Took 2 hours to do an oil change. I can only assume Ford Fusion are hard to do and Kendall Ford wanted to do a good job and Pit Stop does an inferior job because it take them only 20 minutes. I was called to finalize the paper work at 3:40pm. Yeah, finally! The total cost for installing the skid plate and oil change is $203.60. Glad my company is paying. Kudos to Jessica Roth. Good customer service. I walked out at 3:45pm. My last oil change was on 9/7/21 at 91760 miles. Just got an oil change now at 92607. My company must make a lot of money. I will need to ask for a raise. More

From start to finish it was a great experience. Great communication and attention to detail. Helpful and kind which is a big plus for me. communication and attention to detail. Helpful and kind which is a big plus for me. More

This used to be a excellent dealership. Absolutely no customer service now. Took my SUV in for maintenance oil change, etc. Their employee ran my car into a pole. My passenger side of the car is dente customer service now. Took my SUV in for maintenance oil change, etc. Their employee ran my car into a pole. My passenger side of the car is dented. Service manager told me they were doing me a favor by letting me know!!! They said they would fix my vehicle. This happened on a Thurs. and it is Monday afternoon and I have received no word. Left a message for the General Manager to call me on Friday and apparently I was not important enough to get a call. I guess if you are a senior citizen women you can be overlooked!!! More

had our truck for week and a half and still no word, except that price went from $200 to $1500. 5 hours to figure out where rodents had done damage? and now part ordered and still have not heard anyt except that price went from $200 to $1500. 5 hours to figure out where rodents had done damage? and now part ordered and still have not heard anything from them. we need our truck. not happy at all. More

Airbag Recall Gone Wrong! I left a negative review recently regarding an experience with Kendal Ford. The situation was regarding obtaining a loner vehicle for my safety recal I left a negative review recently regarding an experience with Kendal Ford. The situation was regarding obtaining a loner vehicle for my safety recall. Kendall Ford did an excellent job of addressing my concerns and going above and beyond to make up for my initially poor experience. Thank you Kevin, for making it right. More

The worst truck buying experience ever. We are in the worst economic crisis since the Great Depression and these guys can't even get there act together. Going to another dealer. worst economic crisis since the Great Depression and these guys can't even get there act together. Going to another dealer. More