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Kendall Ford of Anchorage
Anchorage, AK
134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 134 reviews
March 03, 2019
They don’t care Big take a way, if you take your vehicle here, you will get liars and crooks who will tell you you need a $9000 job when it will probably be about $50 Big take a way, if you take your vehicle here, you will get liars and crooks who will tell you you need a $9000 job when it will probably be about $500. The awful experience I had here was one of the worst. I brought my 2004 Ford F-150 5.4L V8 in because I have having misfires in cylinders 6, 7, and 8. I though I would get a good diagnosis and have it fixed, but boy was I in it. Not only did the technician who serviced my vehicle not do anything, he told me that I needed a new engine and he quoted me $9,050 to repair my issue. Really! So obviously I didn’t do that and had it towed home. When I looked at what the technician said he did, I didn’t find any metal in my oil, so I did an oil change just in case. I replaced my spark plugs as well and done. The truck runs better than it did before my issue. Really disappointed with you Kendall Ford. You should strive to do quality and reliable work. More
by KLaw88
Employees Worked With
Joseph West
January 26, 2019
More concerned with money than doing right by the customer *update- I called the general manager and when he returned my phone call, he also refused to honor the original deal. I test drove a used car and w *update- I called the general manager and when he returned my phone call, he also refused to honor the original deal. I test drove a used car and worked out a deal with the salesman. In the final paperwork it was discovered that they had mistakenly put in the wrong stock number. They came back and told me what happened and gave me a new price on the car. They refused to honor the original deal. They instead offered me the same deal on a much lesser car, the car in error, a car I have never seen. The sales manager was unapologetic and refused to budge in the matter. More
by aij441
Employees Worked With
Sales manager, General manager
December 23, 2018
Careless staff My car had stopped working and was brought in to Kendall Ford of Anchorage on 12-18-2018, front desk told us they won't touch my car until 12/24. We w My car had stopped working and was brought in to Kendall Ford of Anchorage on 12-18-2018, front desk told us they won't touch my car until 12/24. We went to the dealership on 12/22 to get something out of my car. The hood of my car was popped open out in the open, only God knows how long it had been open this week's temperature had been below 20 degrees. Was it that hard to close the hood if your done looking at it and open it again when you are ready to work on it. Some people see it to be just a job and not give a xxxx about people's property. This is not right! More
by Kat123
Employees Worked With
Not sure who's the employee working on my car
October 04, 2018
This place will Rip you off !! I recently bought a Lincoln from here. I am sure I am not the only one saying that all the vehicles here are marked at least 10-12 k over its actual v I recently bought a Lincoln from here. I am sure I am not the only one saying that all the vehicles here are marked at least 10-12 k over its actual value. Also, if you do go here, do the research on the vehicle first and also please inspect the car inside and out because they will not tell you or show you the damages. They will also make you believe that "they do not mark up their prices like other dealers". I know they have to make some profit but ripping me off over 12k was just disgusting, I think. Also, be careful of their finance guy, he will make you believe that he is giving you a discount but the price on the warranties are already inflated over 300% which I think should not even be legal. I made a mistake of not doing my research so don't make the mistake I made. This place is full of crooks and will take advantage of you at every chance. More
by Honest_Guy
Employees Worked With
Forgot his name.
May 15, 2018
Price gouging to the max They wanted $5000 over NADA retail for a vehicle that has some damage. Car Gurus says this vehicle is overpriced more than $12,000!! Not only that bu They wanted $5000 over NADA retail for a vehicle that has some damage. Car Gurus says this vehicle is overpriced more than $12,000!! Not only that but they were only willing to give me less than $7,000 below the NADA clean trade in value of my vehicle which is in pristine stock condition with no issues. Be wary of Kendall!!!! More
by Ford Guy
Employees Worked With
Sales manager
May 01, 2018
Service dept Had appt for 8 am, Checked in at 7, first one in line for the day. As of 11 am the work on my vehicle has not been started. No information from servic Had appt for 8 am, Checked in at 7, first one in line for the day. As of 11 am the work on my vehicle has not been started. No information from service advisor nor any update. Worse than a DR office visit More
by MH
Employees Worked With
service dept
April 16, 2018
Terrible service department Service department I'm not impressed with. Please test things before you give the vehicle back to your customer. I don't have time to drive my car bac Service department I'm not impressed with. Please test things before you give the vehicle back to your customer. I don't have time to drive my car back every week because you can't follow procedures. Not a good way to start off with a new customer who is still within 30 days on their service contract... Oh and also if it's your mistake, give my car wash or throw some fuel in there to compensate me for my time. More
by eaeide
Employees Worked With
Mark
March 14, 2018
Lousy Customer Service I bought Ford Edge, they are all nice during the sale, after the sale, you don’t get help anymore. I call after two months to find out about my regist I bought Ford Edge, they are all nice during the sale, after the sale, you don’t get help anymore. I call after two months to find out about my registration and they will tell me they will call me back, they never did, so with my other services. They argue on the phone instead of listening, different person telling you different things. It’s been five months, I still don’t have my registration. I will never, never, buy anything from this dealer, because of my accent, my nationality they don’t treat you with respect. Josefina Isla Gac More
by Josieislagac64
Employees Worked With
Service and Sales
November 20, 2017
Vehicle purchase long distance I recently purchased a ford f150 from Kendall Ford, Anchorage Alaska. I live in Colorado. Sight unseen had the pleasure of Matt Feichtinger helping I recently purchased a ford f150 from Kendall Ford, Anchorage Alaska. I live in Colorado. Sight unseen had the pleasure of Matt Feichtinger helping me with any questions and concerns I had for the long journey to have this vehicle bought and shipped to Colorado. Everything went seamlessly. Matt was awesome,even handling some of the logistics from his hospital bed. A valued employee, that I hope does not go unnoticed. A great little truck upon arrival to Colorado. Was exactly as represented. Thank you again Matt, and the staff of Kendall Ford. Jim in Colorado!!! More
by cervis
Employees Worked With
Matt Feichtinger
September 17, 2017
Honesty is the best policy, but it's also the right thing. When I went to Kendall Ford, I had my heart set on a car for which I had already pre-qualified with my bank. Salesman Andrew Hunt took me for a ride i When I went to Kendall Ford, I had my heart set on a car for which I had already pre-qualified with my bank. Salesman Andrew Hunt took me for a ride in the car, and I loved it. I was ready to buy it on the spot. But when I told him that I planned to tow a travel trailer with the car, Andrew balked at the sale. He told me that the car of my dreams was not really the best one for me, if I was planning to tow a travel trailer. Instead, he showed me a vehicle that listed for $10,000 less that would be much better for me, as it had the right engine and transmission and a complete towing package. I bought it and I love it! It is indeed just the right car for me. It is noteworthy that Andrew could have sold me a more expensive car, but the most important thing to him was to make sure that I had the RIGHT car for my needs. That kind of honesty and concern for doing what's best for the customer is rare in this day and age. But that is exactly the kind of honesty and concern for the customer that you will find at Kendall Ford of Anchorage. Their TV commercial talks about "doing the right thing" -- and I can testify that they really mean it. Enjoy your car-shopping visit to Kendall, and ask for Andrew. Mike Haley Anchorage More
by Dusty
Employees Worked With
Andrew Hunt
