Kendall Dodge Chrysler Jeep Ram - Service Center

Something fishy going on Worst experience I've ever had,so I had an airbag recall and dropped car off at appt time 9am,had to wait and hour to get courtesy ride home from guy Worst experience I've ever had,so I had an airbag recall and dropped car off at appt time 9am,had to wait and hour to get courtesy ride home from guy who doesn't know how to stay off phone while driving.All day I get no phone call,I call to see when car will be ready cause I have to work in Aventura at 7pm,finally I get picked up late by Guy who got lost coming to me and couldn't even communicate for me to give him directions smh.Was over hour late to work but next day all of sudden I have no oil in my car.....bone dry so I call dodge and they say nothing else was touched but the airbags but I find it weird that they gave me a paper with things they reccomend I get fixed and one was a small oil leak(lies) I take care of my srt8 so I it's fishy to me this happens the next day after my visit,I will never in this lifetime ever use nor reccomend this place to anyone EVER!!!!!!!!! More

IRREPONSIBILITY I took my truck for a recall to Kendall Dodge in perfect conditions and when I got it back it had a couples issues and wasn't running the same. They d I took my truck for a recall to Kendall Dodge in perfect conditions and when I got it back it had a couples issues and wasn't running the same. They don't want to be responsible for it now More

Extended warranty Mr Mayor was very kind and patient detailing to me the whole extended warranty package. I was not sure if it was worth extending or not. Mr Mayor was very kind and patient detailing to me the whole extended warranty package. I was not sure if it was worth extending or not. More

terrific service team Thank you Carlos, Paula and Bianca for taking care of me with quick efficient service, you guys are the best!! On such a busy saturday morning you too Thank you Carlos, Paula and Bianca for taking care of me with quick efficient service, you guys are the best!! On such a busy saturday morning you took care of me in an hour and a half, thank you!! More

Service Had an emergency with my car and called ahead to drop it off and they told me to bring it in right away was greeted by Carlos Blanco and he was very p Had an emergency with my car and called ahead to drop it off and they told me to bring it in right away was greeted by Carlos Blanco and he was very professional and friendly I was able to drop off my car and be on my most places have you bring in your car and your there for hours before they even see you I was able to continue on with my day and he even gave me a call to give me an update on when the vehicle was expected to be ready definitely coming back here for future services More

Unprofessional, Over priced, below poor customer service I bought a charger almost 3 years ago as clearly the sales shark just wanted the car off the lot and he took advantage of our needs. Fast forwarding t I bought a charger almost 3 years ago as clearly the sales shark just wanted the car off the lot and he took advantage of our needs. Fast forwarding to when the car needed service was another horrific disaster. My car went in on a Friday morning and by the following Monday afternoon, I STILL HAD TO WAIT AN ADDITIONAL HOUR to receive my vehicle. $1000 in and I couldn't even get priority from this place and have the technician come out and address the original issue the vehicle went if to be serviced for. A dealer that doesn't offer a courtesy loaner program leaves a lot of open questions as to where ones money goes. They do not care about the everyday lives and needs of their customers, especially after you've purchased the driven off the lot. I would NEVER BUY FROM KENDALL DODGE AGAIN, I rather use public transportation. At least the bus driver says good morning. Let's not even talk about the questionable employees they've for answering and directing calls. Shameful. UNPROFESSIONAL. OVER PRICED. BELOW POOR CUSTOMER SERVICE. More

Parts Dept. Great bunch of guy`s working in the Parts Dept. Everyone seemed to work as a team. Went in looking for a part I had no idea what it was called. Not on Great bunch of guy`s working in the Parts Dept. Everyone seemed to work as a team. Went in looking for a part I had no idea what it was called. Not only did they find my part, I left there knowing where it went and how to put it on. More

Mal servicio de mantenimiento Compre un jeep compass hace 1 año y he tenido que llevar el carro 5 a 6 veces a servicio pero nunca me pueden ayudar o la cita es para varios días des Compre un jeep compass hace 1 año y he tenido que llevar el carro 5 a 6 veces a servicio pero nunca me pueden ayudar o la cita es para varios días después, me toco cambiar de dealer para poder hacerle el servicio.a mi carro. Mal pero mal servicio. More

service was long but worth the wait Had to go for an oil change while I was waiting they found I had a few computers to update. They offered to take me home or to a local shopping center Had to go for an oil change while I was waiting they found I had a few computers to update. They offered to take me home or to a local shopping center while they completed the repair. EVEN had the car washed for me. When they were done they picked me up and brought me back to the dealer. More

Terrible customer service This dealership has terrible customer service. Sales associates are unprofessional. Service director Anthony Tamarit has no practical/common sense wit This dealership has terrible customer service. Sales associates are unprofessional. Service director Anthony Tamarit has no practical/common sense with dealing with customer issues or problem solving. No communication- their team won't call you back or leave you true estimate of completion of serviced vehicle. I'm curious to know if the General Manager knows how poorly this department is managed. I am eager to find another jeep dealership to work with. More