Kendall Chevrolet of Marysville

Recently we were in the market for a new motorhome so we checked with our RVing friends for product and dealer recommendations. The dealership that kept coming up first was Roy Robinson Chevrolet/RV. Alth checked with our RVing friends for product and dealer recommendations. The dealership that kept coming up first was Roy Robinson Chevrolet/RV. Although their dealership was 70+ miles from our home we checked out their RV web page and found a motorhome that looked like it would fit our needs. We sent some emails to the dealership asking questions, and our questions were always promptly answered. We decided to make the drive to Marysville and were greeted by Jim Cuney. Jim was very knowledgeable about the motorhome and the manufacturer. There was absolutely no pressure, we were provided with any and all info we requested and allowed to take our time making a decision. Once we decided to purchase the motorhome everyone we contacted was very helpful and made us feel like a valued customer. We would highly recommend Jim Cudney and Roy robinson RV. More

I came in to just look at what was available and what options were on each Subaru. Before I knew it I was test driving the vehicle. Chris was a no pressure saleman,which is what I prefer. My first option options were on each Subaru. Before I knew it I was test driving the vehicle. Chris was a no pressure saleman,which is what I prefer. My first option was another manufacturer but after testing the Subaru the wife was sold. Chris went out of his way to make the entire experience actually enjoyable. The first thing he did was give me the keys and told me to go drive it,enjoy and bring it back when I was done. He didn't even ask for a lot of ID as other dealers do. This is testiment to his ability to read people and trust them. My wife was astonished by this and Chris' The other dealer I had been dealing with kept calling me after I told the salesman not to. When I'm ready I'll let them know. I hate pushy saleman so it was a delight to meet Chris. He answered my questions and provided valuable information which made my decision easier. I had a trade in and that too was low key and Chris went the extra mile and got the job done to where I was happy and assume the dealership was happy. The whole process took only a couple days. When we took delivey Chris was extremely knowledgable about the workings of the various options. I feel if I need to have somethin later restated Chris will be there. All in all it was a great car at a fair price and we love it. I have bought and sold 3 motorhomes at Roy Robinson as well and that experience was just as great. Dave Matson was the saleman handling all three deals. More

My wife and I just purchased a 2012 Silverado 1500. We first arrived on a Monday and I explained to the salesman, Michael Kempter that we were looking to buy a new pickup. He showed us several vehicles an first arrived on a Monday and I explained to the salesman, Michael Kempter that we were looking to buy a new pickup. He showed us several vehicles and answered all of our questions. He then gave us the keys to 3 different vehicles to take test drives and that is where the meeting ended the first day. I told him that I had an appointment the following day to test drive some Fords and to my surprise, he said that he thought that was a great idea. We showed back up to Roy Robinson on Wednesday and test drove 2 more vehicles before finding the Silverado that we eventually purchased. I feel we got a fair deal on our trade in and we were shown the dealer invoice on the Silverado. Our experience with Michael and the Roy Robinson team was a pleasant NO-PRESSURE experience and will go back for our next purchase. More

Overall I had a great experience dealing with Roy Robinson Chevrolet. I am a first time car buyer with a limited credit history, so finding a car I could get a loan for was a little tricky. I went in Robinson Chevrolet. I am a first time car buyer with a limited credit history, so finding a car I could get a loan for was a little tricky. I went in to look at the 2012 Chevy Sonic with high hopes and an empty wallet. I worked with Dominique and he was very helpful. He first tried to show me a few used cars that he thought were a little more in my price range and I would have a good chance at getting approved for. But, as I said, I had my heart set on a Sonic. Dominique immediately let me take a test drive and got started on the financing. He was able to get me a reasonable payment and a very low interest rate, as well as 0 down which was perfect for me. Overall, I left the dealership very happy with exactly what I wanted, and was very satisfied with my visit. More

My hubby and I went to test drive a Subaru WRX, they did not have any new models in but had a used STI and used Impreza 4 door coupe. After driving both I was pretty certain I wanted the WRX.....with no pr not have any new models in but had a used STI and used Impreza 4 door coupe. After driving both I was pretty certain I wanted the WRX.....with no pressure we where invited to come down the following afternoon to see what we could do. To our surprise, they where able to get exactly what I was looking for and there was no playing with numbers. They should real numbers for my trade what I would pay for the car and they had my financing approved before I took delivery of my new car. It was the best experience I've ever had. TJ was very friendly and honest. Have I mentioned I have purchased nearly 25 new and or used cars in the last 16 yrs, so we good service when we get it. Very grateful for my new ride. Gene and Carrie Smith More

Disclaimer: Kelly, the salesman who sold me the car, was not terrible, at least before the papers were signed. This review in no way reflects upon him -- only on the criminal company he happens to work for. not terrible, at least before the papers were signed. This review in no way reflects upon him -- only on the criminal company he happens to work for. Bought a brand new Chevy from Roy Robinson back in May 2009. Two days later, I couldn't figure out how to use the A/C -- because it didn't have A/C. Of course, it was ADVERTISED as having A/C, and the window sticker states the vehicle had A/C "provisions" (sorry, didn't catch the fine print there) which was one of the reasons I bought it over the similar blue model they had on their website. I brought in the ad and asked to speak to the manager. The salesman took the ad back to the manager and HE WOULDN'T EVEN COME OUT AND TALK TO ME. He sent the salesman out (who was clearly a little embarrassed) to tell me that this kind of thing happens all the time and there's nothing they could do. Again: the manager could not even be bothered to come out of his office to talk to me. I called the BBB and filed a complaint, but because of the fine print on the paperwork there was nothing they could legally do. I didn't FULLY expect Roy Robinson to necessarily just install A/C, but a hearty apology and some sort of compensation would have sufficed. I got nothing. After much ridiculous hullaballoo (not something one would expect to have to go through after spending $13,000 in an establishment), I finally called Chevrolet customer service and they were able to get Roy Robinson to agree to install the A/C "at cost." Not willing to get screwed again by this shady dealer, I called a different Chevy dealer and asked for the price to install A/C on my car. I was not surprised that Roy Robinson quoted me only $200 less, even though the labor for the job was well over $400. I spent the extra $200 and got the A/C installed by the second dealer AND had them do all my 30,000 mile servicing. Roy Robinson will never see a penny from me again. Avoid at all costs, they treat their customers like insects after the papers are signed (I am not the only person I know of who has had a bad experience with them)!!! More