Ken Wilson Ford Inc.

Made a scheduled appointment which took over 3 weeks to appear. Upon arrival on 9/19/23 at 8:00 am was pleasantly greeted. Spent time with Liz Garcia, who was very helpful in solving one of two of my issue appear. Upon arrival on 9/19/23 at 8:00 am was pleasantly greeted. Spent time with Liz Garcia, who was very helpful in solving one of two of my issues. I experienced several hazard lights coming on: Pre-collision Assist, Hill Start, Traction Control, and ABS lights. She hooked up the computer for diagnostics. She said she updated the system and had the various modules talking to each other. The second problem, with tires was fixed in The Express Department and very happy with the work they did. When I drove home the hazard lights came back on. I called and left voice messages for Liz Garcia on Wednesday 9-20, Thursday 9-21, and Friday 9-22. Did not get a return call from the voicemails. My plan is to show up Monday 9-25, unannounced at 8:00 am. The reason for my sense of urgency is we are planning a long trip in October and do not want to drive without these safety features. It will be interesting what happens on Monday My name is George Fieser 264 Clearview Dr Waynesville, NC 28785 (423) 667-1190 It will be interesting if anybody reads this and calls me. I give it a 50/50. Look forward to Monday. More

I have dealt with this dealership for many years and the service and friendly service people is what brings me back each time. They are always willing to answer any questions you have and they do it with sm service and friendly service people is what brings me back each time. They are always willing to answer any questions you have and they do it with smiles on their faces. It is good to go somewhere and they are there for you. More

The team at Quick Lane always has given me stellar service. Not once have they complained when I asked for a five tire rotation with my oil change. Also, they are more than happy to drain out. my afte service. Not once have they complained when I asked for a five tire rotation with my oil change. Also, they are more than happy to drain out. my aftermarket oil catch can at no additional charge. I couldn’t be more pleased with the service they have provided so far. More

Thank'you guys ! Kimberly singleton, and Daniel good people. Good service Muchas gracias por ser amables ! Lo recomiendo .👍 Kimberly singleton, and Daniel good people. Good service Muchas gracias por ser amables ! Lo recomiendo .👍 More

The staff at Ken Wilson Ford was amazing! They helped me find the perfect truck for me. They went above and beyond to make sure I had everything I needed and nothing that I didnt need. They w They helped me find the perfect truck for me. They went above and beyond to make sure I had everything I needed and nothing that I didnt need. They were not pushy to make a sale like a lot of places are. Making such a large purchase can be stressful but these folks made the buying process very simple and easy! My salesperon Tim was very helpful and Marcia in finance iced the cake. They both were a pleasure to work with! If you are looking to make a purchase soon I highly recommend. Thank you! More

Recently had a recall notice. Was taken care of with professionalism and proficiency. Excellent caring staff. Was taken care of with professionalism and proficiency. Excellent caring staff. More

Very professional and attentive. No pressure from.the sales staff and ordering process was seamless. No pressure from.the sales staff and ordering process was seamless. More

Ken Wilson Ford is the best dealership with the best staff and the best vehicle selection! staff and the best vehicle selection! More

Had a great experience I've traded a few times at Ken Wilson and they have always gave me more for my trade than anybody else I've dealt with great people to work with Wilson and they have always gave me more for my trade than anybody else I've dealt with great people to work with More

Great Customer Service/ support thru the buying process; Jody Bell kept my order on track. Jody Bell kept my order on track. More