Ken Vance Honda - Service Center

Ken Vance Honda is a wonderful dealership to work with. Ian Campbell, salesman, has been great to work with, as has Jess Bibeau, service representative. Ian Campbell, salesman, has been great to work with, as has Jess Bibeau, service representative. More

Excellent reliable service from the time I made the service appointment and checked in with Jessica, who is very friendly and helpful, until I left completely satisfied with the provided service. service appointment and checked in with Jessica, who is very friendly and helpful, until I left completely satisfied with the provided service. More

On 3/22/2023, Ken Vance Motors service professional completed a tire rotation and oil change on our 2019 Honda CRV. The staff are friendly and very competent. Our vehicles have been serviced by Kenc completed a tire rotation and oil change on our 2019 Honda CRV. The staff are friendly and very competent. Our vehicles have been serviced by Kence Vance Motors for over 3 decades. The staff at this dealership have provided high quality vehicle sales and service. More

If I could put 0 stars, I would. I had a horrible experience and will never return! HORRIBLE PLACE! I had a horrible experience and will never return! HORRIBLE PLACE! More

Long time customer. Tied to schedule oil change. They now use a call service. It was a nightmare. When I call I prefer to speak with Jessie in service, not a call center that did not even know Ken Vance has use a call service. It was a nightmare. When I call I prefer to speak with Jessie in service, not a call center that did not even know Ken Vance has 2 buildings. Will no longer use them for service. More

Nobody Home I called to have my new Ridgeline serviced. After navigating through the first set of phone trees, I got a human who then transferred me to Honda Ser I called to have my new Ridgeline serviced. After navigating through the first set of phone trees, I got a human who then transferred me to Honda Service. After waiting for the phone to be answered, I hung up after ring 15. Doesn't fill me with confidence, and I will be going elsewhere for service. More

Recall Regret I just wanted to tell people getting a recall for the air bag shrapnel that I went in to the Eau Claire WI Honda dealership with cruise control and a I just wanted to tell people getting a recall for the air bag shrapnel that I went in to the Eau Claire WI Honda dealership with cruise control and a horn that worked and as soon as I left the dealership they didn't work. I rescheduled an appointment with them for the following week about the problem, and they just took it apart, and said it was on it's way out. My husband knew what had happened for he works on all our vehicles. He told them that they pulled to hard without applying pressure to the clock spring. Well then after I left the next day my car wouldn't start. My husband said they didn't put the battery on right. So my husband fixed that. He started to fix the clock spring and they put so much thread locking fluid that the screw was striped and he has to drill it out. They knew that he was going to fix it why would they put this on at all. I'm now driving our back up car because I received bad service, for a recall item. I wish they would had just put in the part at my cost since they already had it torn apart, but instead they had bad customer service, and left me with a problem to fix. More