Ken Stoepel Ford - Service Center

Couldn't have been better I went in to have a service done on my car, and it was the best experience I have ever had with a dealership. Kevin Ortiz helped me today and started I went in to have a service done on my car, and it was the best experience I have ever had with a dealership. Kevin Ortiz helped me today and started with meeting me at my car when I pulled up, he was very kind and friendly. Then throughout my experience today he was attentive and very professional. I will definitely use their services again. More

service on an issue Kevin good in following through on an issue Abe discovered in Quick lane...cvs boot leak. Covered under warranty. All helpful kudos. Sam sold me car Kevin good in following through on an issue Abe discovered in Quick lane...cvs boot leak. Covered under warranty. All helpful kudos. Sam sold me car. He as well as all professional and concerned!!! More

Service department is excellent My 2011 f250 6.7 had a catastrophic engine failure. The guys at ken stoeple were amazing throughout the whole process, ensuring this unfortunate event My 2011 f250 6.7 had a catastrophic engine failure. The guys at ken stoeple were amazing throughout the whole process, ensuring this unfortunate event went very smooth. They even picked me up in San Antonio. When I came back to pick up the truck when the repairs were finished. They called me daily the 4 days they had the vehicle giving me updates and sending pics of the progress. Also ensuring that a brand new motor was put into my vehicle at no cost at all to me. I would recommend anyone to go the extra distance to to make sure all your vehicle issues were handled here they are great. Once again thank u to the the service department at ken stoeple ford, and especially the gentlemen who I dealt with although I do not recall his name. My truck was even detailed when I picked it up, don't rip yourself off go to hen stoeple More

Great after-the-sale service I dropped by the Service Department without an appointment with a "just out of warranty" issue with my 3013 Edge. To my pleasant surprise, Tommy Terre I dropped by the Service Department without an appointment with a "just out of warranty" issue with my 3013 Edge. To my pleasant surprise, Tommy Terrell immediately diagnosed the problem and had a technician replace the part within just a couple hours. Further, he was able to cover the cost of the repair under the dealership's customer satisfaction program. He asked me what would make me happy, I told him, and he made it happen. Just another example of the great treatment I have always had from the Ken Stoepel sales, service and QuickLane departments. Great folks to do business with! More

Outstanding Service I had a 2015 F-250 King Ranch with only 1500 Miles on it, and it left me stranded in Kerrville Texas for 3 days. I dropped the vehicle off at the Ken I had a 2015 F-250 King Ranch with only 1500 Miles on it, and it left me stranded in Kerrville Texas for 3 days. I dropped the vehicle off at the Ken Stoepel Ford House. The whole staff at this dealership is amazing. They furnished me a rental car (No Charge) and they also picked up the 3 nights of motel bills that I occurred while being stranded. This dealership went beyond its means to do ever thing they could to make things right.. If I ever purchase another Ford it will be from the fine folks at Ken Stoepel Ford in Kerrville Texas Regards , Ricky N More

Thanks for the fast serve My transmission started leaking just before an out of town trip. They got me in ,got me fixed and on the road and less than half a day. making it poss My transmission started leaking just before an out of town trip. They got me in ,got me fixed and on the road and less than half a day. making it possible for me to get to the wedding on time. Thanks Eric for taking care of my truck and Tommy for making it so smooth. Beau More

Blown Engine Tommy was our service rep. We will meet him for the first time tomorrow. We were informed that we had a blown engine, he worked constantly until the m Tommy was our service rep. We will meet him for the first time tomorrow. We were informed that we had a blown engine, he worked constantly until the motor was completely replaced. Following up repeatedly with texts and calls to inform us of updates on our F250. He arranged for us to be transported back to the dealership and made a very hard process as smooth as humanly possible. We appreciate his time and efforts to ensure that we were taken care of. Thanks Tommy. More

Excellent, treated us like family! We purchased a truck in Las Vegas and started having issues with it on our way back home. We stopped in this little town where Ken Stoepel Ford is loc We purchased a truck in Las Vegas and started having issues with it on our way back home. We stopped in this little town where Ken Stoepel Ford is located. (Kerrville, tx.) Not only did they go out of their way to accommodate us, they got us back on the road in a matter of hours, not days. Everybody was super friendly including Tommy, our service advisor, David the tech and Lou who drove us to and from our hotel. We've never been treated this well before at any dealership, especially one where we didn't buy a vehicle from. Thanks to everyone at Ken Stoepel for helping us out and treating us like family. More

Service I can't fathom the thought of purchasing a car from a different dealer because of the service I receive at Ken Stoepel. Although I would like to driv I can't fathom the thought of purchasing a car from a different dealer because of the service I receive at Ken Stoepel. Although I would like to drive something other than a Ford, I do not want to utilize any other service center in town or SA. Therefore, I'll continue coming back for all vehicle needs. More

service Everytime I need anything for my ford vehicle i can call Tommy Terrell its very freindly, and quick i got my parts got my car taken care of with no p Everytime I need anything for my ford vehicle i can call Tommy Terrell its very freindly, and quick i got my parts got my car taken care of with no problems More