Ken Stoepel Ford - Service Center

Ken Stoepel Ford is outstanding at everything! I bought my F-150 from Gary Washington in late December 2018. He did everything I asked, including not pester me with what he had on the lot until he could p my F-150 from Gary Washington in late December 2018. He did everything I asked, including not pester me with what he had on the lot until he could put an order in for a 2019. I promptly screwed up and broke a plastic lens on a trailer-towing mirror that is a bit unusual on an F-150 - folds in electrically and looks pretty expensive. The Parts Dept was very helpful in chasing down a replacement lens correct for the mirror. Then David Cathey worked with me to get it installed quickly, as I was about to leave on a trip. Today I had my first experience with their Quick Lane service facility on an oil and filter change, general checkup, and tire rotation. I couldn't believe how efficient they were - Service Advisor Aron Rider has a growth on his left hand, actually an iPad secured by a leather strap. They are trying to get to completely paperless and are a good ways along on the project. OUTSTANDING DEALERSHIP! (Check my other reviews - if it weren't so, I would have told you!) More

Greatest Service Department We have to commend this dealership for the hiring of Cameron. He is a great asset to this dealership, and I would give him a 5* plus. We have been fo We have to commend this dealership for the hiring of Cameron. He is a great asset to this dealership, and I would give him a 5* plus. We have been for 2 problems and have to say, we couldn't have been treated better. The entire staff worked diligently to get to the root of our problem, and didn't quit until the problem was solved. Thanks for your hard work. We also want to thank Lou, who had to take me home and pick me up quite a few times. More

The BEST Quick Lane Visiting Quick Lane with Dave and Lee is always a good experience. These two go out if their way for customer service. Not to mention knowledge of the Visiting Quick Lane with Dave and Lee is always a good experience. These two go out if their way for customer service. Not to mention knowledge of their products. More

Impeccable customer service! We were just passing through Kerrville TX with our fifth wheel from Nazareth PA on our way to Mesa AZ. My check engine light came on for a reoccurring We were just passing through Kerrville TX with our fifth wheel from Nazareth PA on our way to Mesa AZ. My check engine light came on for a reoccurring intermittent issue. I tried to get it looked at by a dealer in Texarkana TX but was dealt an attitude. I cleared the code myself and on our stop in Kerrville the light came on again. I called Ken Stoepel Ford to see if I could bring the truck in before we continued on today and Kevin Ortiz picked up the phone. He didn't promise he could get the truck done today, but did say they would be able to look at it. We were elated when he called at 4 PM, roughly six hours after the drop off, to say it was done and that Lou the shuttle driver would be at the campground to pick me up in 10 minutes. I wasn't expecting much after the dealer encounter in Texarkana, but Kevin went way above and beyond, and couldn't have been more pleasant, knowledgeable, and accommodating. Lou was beyond friendly and seems to really enjoy his job and made all of us in the shuttle feel welcome. 1800 miles from home with a tow vehicle issue and Kevin, Lou, and the rest of the Stoepel crew got us back on the road in less than a day. It's a little too far to go for us for an oil change every 5000 miles, but when in the area again, these guys get our business! Way above and beyond!!!! More