Ken Stoepel Ford - Service Center

I am in Kerrville working away from my home and I started having truck trouble A day before I was scheduled to go home after Being gone a month. Cameron, after hearing my situation, along with Mr Phillip th having truck trouble A day before I was scheduled to go home after Being gone a month. Cameron, after hearing my situation, along with Mr Phillip the shop foreman, proceeded to isolate and fix my engine trouble. They got on the phone with our vehicle repair maintenance department for our company and got the repairs approved and my truck fixed by the very next day! I am able to go home on time, and in time for the Easter holiday thanks to the most excellent professional customer service that happened at Ken Stoepel Ford. This caliber of service has been rare for me to find traveling around. About 50% of dealerships no matter which brand, FAILS. This dealership is the exception. Thank you Cameron and Phillip. More

Terrible experience and I will never again use this dealership! The rep Ken was very condescending to me both on the phone and in person!! I had a simple issue and they found a way to initially make dealership! The rep Ken was very condescending to me both on the phone and in person!! I had a simple issue and they found a way to initially make it a huge ordeal. The vehicle was under warranty and they wanted to collect $175. I contested that and then they did eventually agree that they will work on the truck without charging me that $175. Crazy policy, but that is another topic for someone else to complain about. Anyway, I scheduled an appointment about a week out, which was fine, with a FULL understanding that I had to wait while they were working on the vehicle. This should have been either a quick fix or, a quick diagnosis and I should have been on my way. Two and a half hours went by and they hadn't even got the truck in yet! I couldn't wait any longer because I had other obligations out of town that I had scheduled and couldn't reschedule. What I ended up doing is driving 7 hours round trip to get the truck fixed from the Ford dealer who welcomes the warranty work and gets it done. I had an appointment with my trusted dealer and, no sooner did I get out of my vehicle they were pulling it into the bay!! Everything was a problem with Ken Stopple Ford however, going forward, it will no longer be my problem! More

Ken Stoepel has taken great care of my vehicle once again! Thank you, Bobby! Professional staff and always so kind.. Very much appreciated.. again! Thank you, Bobby! Professional staff and always so kind.. Very much appreciated.. More

Within the last ten days I've had two occasions to use the Quick Lane at Ken Stoepel Ford. The first time I stopped by on 9-11-23 for a state inspection, and my vehicle was taken care of quickly, with fr the Quick Lane at Ken Stoepel Ford. The first time I stopped by on 9-11-23 for a state inspection, and my vehicle was taken care of quickly, with friendly and professional coordination of service by Julia Pestana. Then I scheduled an appointment for today, 9-19-23, due to issues with my vehicle's battery. Logan Landen provided professional service, and my vehicle was ready with a new battery in thirty minutes. Both of these individuals were professional, courteous and friendly, treating customers like human beings, not "numbers"--no matter how busy they were. More

The service department takes forever and no one seems to know what they are doing. Then once you have waited a month for the parts to come in and you have spent 30 days hounding them they don't even call yo know what they are doing. Then once you have waited a month for the parts to come in and you have spent 30 days hounding them they don't even call you to let you know the parts are in. Finally bring the truck in for repair and they don't fix it right, leave stains all over the vehicle and obviously didn't test what they fixed because it was still broken once they gave the truck back. Take it back to have them make it right and you wait hours in the waiting room with no answers. This is by far the worst run service department I have ever visited. More

Great sales team! Service is a Joke!! The service team needs a lot Of training!! Service is a Joke!! The service team needs a lot Of training!! More

Service dept makes an. Appointment for 8:00 AM to check breaks 2 weeks in advance. 7 hours later truck Haden’s moved. Told it’s not an appointment just a reservation in the Appointment for 8:00 AM to check breaks 2 weeks in advance. 7 hours later truck Haden’s moved. Told it’s not an appointment just a reservation in their line up of service. So 7 hours later picked up truck nothing done Haden’s moved and no one cares. No use having a warrenty if you can’t get it fixed. At least if you take your vehicle to San Antonio a 8:00 appointment means just that. A lot if huff and puff about service they can’t even spell the word. Extremely disappointed they value their time but not their customers This is what you get in a small town when your the only game in town More

I am very happy with the amazing service I received. From the moment I walked in, and to the moment I drove away with my Ford Edge. Marcelo went above and beyond. Thank you for making me feel more th From the moment I walked in, and to the moment I drove away with my Ford Edge. Marcelo went above and beyond. Thank you for making me feel more than just a customer. More