Ken Stoepel Ford

My review and feedback is based on my experience with Ken Stoepel Ford’s Service Department. The professionalism and courtesy extended to my family and I by your staff is beyond anything I have ever experien Stoepel Ford’s Service Department. The professionalism and courtesy extended to my family and I by your staff is beyond anything I have ever experienced by any service group I have ever worked with. To be clear, we were on our way to a funeral, an already stressful situation, and then broke down, albeit by my hand, in Kerrville. I called the dealership in Houston where I purchased my truck and was instructed to take it immediately to the nearest dealership. Ford dispatched a tow truck to take my truck to Ken Stoepel Ford in Kerrville. I had to leave my wife and father at the gas station where my truck was towed from because we did not all fit in the truck. Your service team, led by Tommy, sent a driver to collect my family and bring them back to the dealership where they could wait comfortably in your waiting area. They assessed damage to my 2012 Ford F-250, coordinated with Ford to ensure everything was done according to their requirements to ensure my warranty remained intact and then spent quite a bit of time explaining all required repairs to me until I completely understood what was going to happen. Tommy and company then organized a rental vehicle for me. They knew that rentals were in short supply so the called around and put me on waiting lists until they found something for me. They had National send the vehicle directly to your dealership to pick us up. I have to tell you that I was pretty upset with myself as the issue with my truck was a direct result of my pumping unleaded fuel into my diesel truck which was aggravated when the tow truck driver put the truck in neutral to load it on his tow truck. This engaged the fuel pumps which quickly changed the picture for us from a repair perspective. Tommy, however, quickly moved to help me keep things in perspective, advising me that the issues with my truck could be fixed no worries and that I could trust him and his team to take care of that. Tommy further said, that we should continue our journey to be with our family during a very difficult time. Long story short, we went on to Midland picked up some of my family then went to Dallas for my cousin’s services. We paid our respects and were there to provide moral support for my cousin’s husband and children who will now have to go on without her. We returned to Houston without issue and all I had to do was simply wait for my truck to show up, which was something else Tommy organized for me. A driver to bring my truck directly to my house and that same driver returned the rental I had been driving. My truck was returned to me before I even made payment, further demonstrating that your service department was entirely focused on repairing my truck and helping us through a difficult time. My family and I will be forever grateful for the professionalism extended to us by your service department. Tommy in particular has my gratitude and respect for the kindness he extended to my family and I. My truck is running wonderfully and Tommy was right, the truck was a truck but family was is everything… ~Mario Aguirre – April 2012 More

Ken Stoepel Ford provides a friendly environment with employees that are ready to help you with whatever you need. Upon my arrival at Ken Stoepel Ford on June 22, 2011 I was met by Alfred Hernandez who w employees that are ready to help you with whatever you need. Upon my arrival at Ken Stoepel Ford on June 22, 2011 I was met by Alfred Hernandez who was very helpful and polite. I knew exactly what I was looking for and what I wanted to see. He found the Ford Escape I was looking for and showed me the features and explained the vechile to me, we took the escape for a test drive and he answered all the question I had. He was very helpful and patient throughout the entire process and even after the sale. I have told many people about the dealership and their staff and have sent a few people there. I have a one friends that actually bought her Ford Explorer there from Alfred as well. So overall I was very happy with the dealership and the saleman that worked with me. I have and will continue to shop there and send my friends and family as well. This ford purchase is my second purchase. More

With each of the three vehicles that I have purchased at Ken Stoepel Ford, I had a great experience. The salesman, Michael Rodriguez was excellent. In addition, I have had superb service for all three veh Ken Stoepel Ford, I had a great experience. The salesman, Michael Rodriguez was excellent. In addition, I have had superb service for all three vehicles. I highly recommended Ken Stoeple Ford for your next vehicle purchase. I also recommend their outstanding service department for all your service needs. More

On a vacation trip and saw a new expedition on a lot in Virginia. I got on the internet to see what kind of price I was looking at for the options I liked. In about 10 minutes Sam from Ken Stopel Ford c Virginia. I got on the internet to see what kind of price I was looking at for the options I liked. In about 10 minutes Sam from Ken Stopel Ford called me. We had talked before but I was not ready to purchase a new vehicle at the time. We set up to meet as soon as we arrived home. On October 11, 2011 we purchase or third expedition from Ford. We also have a 2007 Freestyle that the dealership is trying to get me to trade in. Thanks Ford and Ken Stopel. More

My wife and I can't express enough the wonderful experience we had at Ken Stoepel Ford Lincoln! Our family has purchased four vehicals from Stoepel Ford and this is one hassle free dealer to work wi experience we had at Ken Stoepel Ford Lincoln! Our family has purchased four vehicals from Stoepel Ford and this is one hassle free dealer to work with. Two new and two used vehicals and counting. A+ More

I was desperately in need of a car; I began shopping around online. I found a beauty of a car with Stoeple Ford. From start to fininsh the customer service was off the chart. Everyone there makes sure around online. I found a beauty of a car with Stoeple Ford. From start to fininsh the customer service was off the chart. Everyone there makes sure YOU are the most important part of the car purchasing process. YOU decide, and they assist in making everything happen in such a smooth fashion. You cannot help but feel and know that you are taken care of by the best of the best. Mike assisted me with the car, Thomas, took care of the financial process and Dave, and his team took meticulus care of detailing my car to ensure that it was more than shined...it was SPARKLING!!! All these gentlemen are just FANSTASTIC!!! I was hesitant to drive an hour and a half away to shop for a car. I AM SOOOOOO GLAD I DID!!! This was my first time with Stoeple and from the total experience I received I know that this will be the dealership of mine and my families choice. If you are in the market either now or in the future and you truly want sales honestly, and the best car purchase for your money, and you want a TEAM of great customer first, customer service oriented staff to assist you, then head on over to Stoeple. More

I recently moved to Texas from Florida. I was in need of an oil change and the places I had contacted were extremely high compared to the price for the same service in Florida. I started searching the car an oil change and the places I had contacted were extremely high compared to the price for the same service in Florida. I started searching the car dealerships for discount coupons. I couldn’t find one for Ford. I then picked up the phone book and called Ken Stoepel Ford in Kerrville. Michael Rodriguez was the person I talked to. I explained the situation to him and also had told him that having it done at a car dealership was a last resort. (Car dealerships in our area of Florida don’t have the best of reputations, so we avoid them) Mr. Rodriguez is a Sales Consultant, he has nothing to do with the service department, yet he took his time to talk to me. He calmed my fears of dealerships and assured me that their Quick Lane Service Center would do an excellent job with my needs and at a price I would be very happy with. I thought about it for a couple of weeks. Then I called Mr. Rodriguez and took him up on his offer. He scheduled me an appointment and I wasn’t disappointed. The service was excellent as promised and the price was very reasonable. The folks that work in the Quick Lane Service Center were very friendly, professional, and efficient. I don’t need to look any further, I have found the place that I can trust my Ford Explorers needs to. When it comes time for a new car Mr. Rodriguez will be my first call. More

I brought my car in for an oil change one weekday morning as I was in a hurry for work. They also had a coupon on a website for an oil change which was great ! They got me in and out quickly and even noticed as I was in a hurry for work. They also had a coupon on a website for an oil change which was great ! They got me in and out quickly and even noticed a low tire and quickly fixed that. This was a wonderful experience with very nice employees. Thank you Ken Stoepel Ford!!!! More

mike and the entire staff were kind and very helpful with any questions that arose.From the minute that you walked in the door the gave you the feeling that they operated they dealer ship in a family run atm any questions that arose.From the minute that you walked in the door the gave you the feeling that they operated they dealer ship in a family run atmosphere.Also there follow up phone calls shows that they care about you. I would highly recommend to any body looking to purcase a vehicle. More

My experience with this dealer was positive and I can recommend it. My recommendation is that you do your research (edmunds.com, consumer reports, etc.) and contact Mike Rodriguez at internet sales recommend it. My recommendation is that you do your research (edmunds.com, consumer reports, etc.) and contact Mike Rodriguez at internet sales. In my experience I did all of the negotiating by email and when I came in to the dealer I had a deal in writing, In my opinion and that speaks well about their honesty. I have purchased several cars over the internet and sometimes when you go to the dealer you find out about other fees and things the dealer "forgot" to mention or they were "confused" about. With this dealer I was able to clarify any confusions before I came by to purchase the vehicle. After the sale the service has been great and the items I was promised were delivered no problem. I will definitely do business with this dealer and Mike Rodriguez in the future. More