Ken Stoepel Ford

Grateful for everything! I was devastated to learn the amount that I would have to pay on car repairs. I spoke with Mr. Smith, Service Manager, who was very kind and helpful. I was devastated to learn the amount that I would have to pay on car repairs. I spoke with Mr. Smith, Service Manager, who was very kind and helpful. I explained my financial situation and immediate struggle to Mr. Smith, who then waived the amount. Kevin Ortiz ensured car repairs and explained the issues in a way I could understand. These two gentlemen are truly amazing! Some day soon, God willing, I will be able to pay it forward (at Ken Stoepel Ford) and do for others what Mr. Smith and Mr. Ortiz have done for me. More

Recall On Ford 2004 Ford Ranger From the conversation on the phone to the dropping off to picking it up it was the best experience I have ever had with a gentleman named Kevin Ortiz From the conversation on the phone to the dropping off to picking it up it was the best experience I have ever had with a gentleman named Kevin Ortiz at Ken Stoepel Ford or for that matter about any place I've ever dealt with. More

Recall Been a customer of Stoepel for many years. Called about a recall on airbags mentioned on TV, but found out about another recall needed attention. Mr Been a customer of Stoepel for many years. Called about a recall on airbags mentioned on TV, but found out about another recall needed attention. Mr. Ortiz explained to me that I should wait until a letter is sent that will show airbags need replacing; however, he recommended getting the fuel tank issue taken care of. Mr. Ortiz was very friendly and I was very satisfied with his explanation of what had been done. More

Grateful for the smooth transition I am a widow and and needed answers and no pressure as I I was making this decession . I was given exactly what I needed throughout the process. Peggy I am a widow and and needed answers and no pressure as I I was making this decession . I was given exactly what I needed throughout the process. Peggy met all my needs. More

Daughter needed car for college. Our daughter had a car accident about 3 weeks before purchasing this car. We looked on several different sights and had also called Gary. After send Our daughter had a car accident about 3 weeks before purchasing this car. We looked on several different sights and had also called Gary. After sending a relative out to inspect several different dealerships in Dallas with no luck and a lot of lemons, Gary called us with a potential vehicle. It was inspected and found to be in good condition both on the outside and with the engine (it passed all of Ford's criteria in their internal inspection) a test drive was made and we went for it. Thank you Gary! gor helping us to find and buy a new/used car! We really appreciate it. More

Professional & Good Service There is no better way to express my appreciation than to let everyone know how much I appreciated the professional help of a Service Representative, There is no better way to express my appreciation than to let everyone know how much I appreciated the professional help of a Service Representative, Cameron Ulanday. He understood my problem and handled the situation with ease and was very capable in every way. He kept me informed and helped me to remain calm and at ease knowing that he and his team would handle my issue with my Lincoln. Customers will return to this dealership, as long as they hire people like Cameron. We have been Ford/Lincoln buyers for over 45 years and when you are a senior citizen you want to rely on the best because with less stress the happier everyone will be when it comes to having your car run smoothly. Thank you so much! Let me add that you can count on the Service Dept AND the Quick Lane team to be there for you! More

Amazing An amazing experience and well worth the drive out to Kerrville. Great and friendly staff wanting to get you the best deal possible on the vehicle you An amazing experience and well worth the drive out to Kerrville. Great and friendly staff wanting to get you the best deal possible on the vehicle you want. More

Outstanding customer service Kevin Ortiz provided outstanding customer service through the entire experience. Even when additional issues arose, he made sure that everything work Kevin Ortiz provided outstanding customer service through the entire experience. Even when additional issues arose, he made sure that everything worked for my convenience. Felt great to get such wonderful customer service. More

The most pleasant car-buying experience I have had. From the first sales contact with Andrea O'Neal, to the paper signing with Tom, to the new vehicle delivery with Andrea, I never felt any pressure to From the first sales contact with Andrea O'Neal, to the paper signing with Tom, to the new vehicle delivery with Andrea, I never felt any pressure to buy anything I was not completely satisfied with. More

Grade A+ As always Andrea provided exceptional service. Everyone we encountered at Ken Stoepel Ford was great. An pleasant car shopping experience. Nice to be As always Andrea provided exceptional service. Everyone we encountered at Ken Stoepel Ford was great. An pleasant car shopping experience. Nice to be able to shop at home. More