Ken Stoepel Ford

PCM and TCM replacement I was on a road trip and my car refused to start at a gas station. I received a tow to the service center and I was so very lucky that I broke down wh I was on a road trip and my car refused to start at a gas station. I received a tow to the service center and I was so very lucky that I broke down where I did. The employees at Ken Stoepel Ford were incredibly polite, friendly, and helpful. Kevin Ortiz in particular took care of me like I was family, and I cannot emphasize how much he helped make an extremely stressful situation into a minor inconvenience! I would gladly return to get my car worked on here, even living in Houston! More

Not pushy at all!! I did a lot of research on local dealerships and saw that Ken Stoepel received outstanding reviews. After going there I can see why. I went to the dea I did a lot of research on local dealerships and saw that Ken Stoepel received outstanding reviews. After going there I can see why. I went to the dealership knowing exactly what car I wanted. At NO time did Gary Washington try to pressure me into buying a more costly car or something I didn't want. A gentleman by the name of Mike took care of my financing and he was amazing. Once again he got my payments exactly where I wanted them to be with an outstanding interest rate to top it off!! Thank you Ken Stoepel Ford, Gary, and Mike. More

Third Purchase from Ken Stoepel Ford, Kerrville, Texas The Ford Expedition is extremely well built. My husband and his show dog were in a very nasty rollover accident last Sunday night, and they are both The Ford Expedition is extremely well built. My husband and his show dog were in a very nasty rollover accident last Sunday night, and they are both fine. He was sideswiped on the passenger side by a man in his lane, coming head on. My husband avoided the head-on, but was hit, spun, and rolled. It appears that the back tire was knocked off. He had to be pulled from the back. God was certainly watching over them both. I do not believe a lesser vehicle would have saved them. I am extremely thankful. Yesterday, we went to Ken Stoepel Ford here in Kerrville, where we have purchased two previous vehicles. Ben Gardner was our sales consultant. He was very personable and really listened to our preferences, our problems and what we wanted to do. He found us a super deal on a 2016, hail damaged (but repaired) Expedition. We are pleased. In a side issue, I had a question about my new Explorer, purchased from Stoepel. Ben went the extra mile to research until he was able to find a fix for the problem. I considered it unsafe and frightening that, when I unlocked my vehicle, ALL the doors unlocked. Someone could have reached into the passenger side as I was entering and grabbed my purse or parcels. In the worst case, a car jacker could have opened a door and jumped in. This should be addressed to take care of women like me. Kudos to Ben Gardner for his great service to find a fix. I feel safe again. Thanks again Ford Motor Company for building a strong and safe vehicle and having great employees. More

New Car for my 18 year old leaving for College Ben Gardner was my salesman and I was so impressed with him the first time I met him. We went one year ago and we test drove a ford fusion for my dau Ben Gardner was my salesman and I was so impressed with him the first time I met him. We went one year ago and we test drove a ford fusion for my daughter. He was so knowledgeable about all of the cars features and safety features that Ford offers. I had never spoken to a car salesman that could give me that kind of information. I ended up liking the fusion and my daughter didn't so I ended up buying a car for myself, but unfortunately at another dealership. At the time they didn't have a vehicle with the color scheme I wanted and Ben tried really hard to find the fusion for me. I was so impressed with him that I told him even though I didn't purchase it there, that I would come back and get another car from him for my daughter. A year later she decided on a Ford Titanium Escape. She loved it! We checked other dealerships and their salesmen could not stand up to the high standards that Ben showed us. They would just open up the car and say "look it has leather and lots of truck space." Then I would ask about their safety features and they couldn't tell me anything. So I thought of Ben and we came back to Ken Stoepel Ford. He's enthusiastic about his job and it shows. I want to know what the vehicle can do and that my daughter is going to be safe on the road. Next we have our second daughter turning 16 in a few weeks and we already know where to get her car. Also, the excellent service from the service department is untouchable to any other dealership. Cameron is friendly and professional and goes above and beyond making your time their fast and efficient. The high standards you have their just don't measure up anywhere else not even in San Antonio. At Ken Stoepel Ford you feel like family. If you buy a vehicle they will take care of you and your car's needs. In a bigger lot your just buying a car and they don't care if they see you again. Thanks again for having the best associates that I have seen anywhere. God Bless More

Ford Escape Escape was accurately listed on their website. When I walked it I was greeted immediately. Everything was quick and no hassle. Didn't have to wait v Escape was accurately listed on their website. When I walked it I was greeted immediately. Everything was quick and no hassle. Didn't have to wait very long for someone to appraise by Honda and it was nice that they didn't pressure me to purchase that day after giving me the appraisal. More

Another great shopping experience! This is my 5th vehicle I've purchased from Alfred Hernandez at Ken Stoepel Ford. As always, he was super friendly, patient, and he made the whole proc This is my 5th vehicle I've purchased from Alfred Hernandez at Ken Stoepel Ford. As always, he was super friendly, patient, and he made the whole process as easy as can be. If anyone needs a vehicle, I highly recommend Alfred Hernandez and Ken Stoepel Ford. Thanks guys!! More

Excellent staff in each department from Sales to Service. This is our 5th vehicle purchased with Andrea and 7th with this dealership. Andrea made it an easy and fast transaction, as usual. Worked with Tommy T This is our 5th vehicle purchased with Andrea and 7th with this dealership. Andrea made it an easy and fast transaction, as usual. Worked with Tommy Terrell in Service any time vehicles needed to go in, and he has always been on top of everything with his excellent customer care and professionalism. Andrea O'Neal has always listened to our needs and guided us through our purchases with her honesty and integrity, making what can be a difficult process so much more pleasant and expedite to completion. She is a total professional, answers all my questions, friendly and always makes us feel she cares. I especially like working with her and highly recommend her. Will use Andrea and Ken Stoepel Ford again. More

Wonderful Dealership, Wonderful Staff! I have never been so happy with a car-buying experience. The staff were incredible and so respectful. I never felt pressured, and I never felt like th I have never been so happy with a car-buying experience. The staff were incredible and so respectful. I never felt pressured, and I never felt like the dealership just wanted to make another dollar with me. They listened to everything my fiance and I wanted and they most certainly went above and beyond in every aspect. We will most certainly be going back when we're ready for another car! More

Stranded while driving out west of Kerrville While driving out west in my 2016 Explorer it decided to stop north of Junction TX. After a wrecker brought me to the closest dealership I met Kevin While driving out west in my 2016 Explorer it decided to stop north of Junction TX. After a wrecker brought me to the closest dealership I met Kevin Ortiz "service manager." After speaking to him he went and discussed my issue with a mechanic Phillip. Immediately he new the issue and asked for it to be brought around. Basically while I walked over and had some lunch and walked back to the dealership I saw my vehicle driving through the parking lot. Approx. 2 to 2 1/2 hours after I had arrived there I was back on the to Louisiana. If you are faced with a similar situation please ask for this TEAM. Thanks again Kevin and Phillip. Jeff More

Transmission Service Bullitin for the TCM-Fantastic service I made an appointment to have the S.B. effected and due to living 90 miles away was provided a vehicle to conduct the many errands that we do when we I made an appointment to have the S.B. effected and due to living 90 miles away was provided a vehicle to conduct the many errands that we do when we get to the city. I know that the 'loaner' came out of Kevin's pocket. The TCM fix was not successful and we had to return a week later. Since the work to fix the problem required a longer time period, Kevin Ortiz did "back flips" to get us a car for the three days required. Our car was ready on time when we returned and both times Kevin helped us transfer our things. He was more than courteous and helpful--He was concerned that our car get repaired and that our other needs be met. I could not ask for any better service. More