Ken Stoepel Ford

Making a bad situation better. Service with a smile and always quicker than first thought. While planning on serveral days ,I was pleased to hear from Tommy Terrell that my probl Service with a smile and always quicker than first thought. While planning on serveral days ,I was pleased to hear from Tommy Terrell that my problems where minor and repairs where less than diagnosis was thought to add up to.Phillip and Juan had my car cooling in no time . More

Excellent Service Department Was traveling Friday, Labor Day Weekend, and my right headlight went out. I found the replacement at the Buick dealership, but they couldn't find tim Was traveling Friday, Labor Day Weekend, and my right headlight went out. I found the replacement at the Buick dealership, but they couldn't find time to replace it for me. Even though I have a Buick, I tried this Ford dealership. Service Rep., Kevin Ortiz, worked me in immediately. The mechanic actually had to remove my front bumper to replace the headlight! I was able to get back on the road with minimal time lost. Totally enjoyed my experience with this service department. So much better than what I experience in Austin. More

Excellent buying experience. Could not have been better. Bought a new Edge this week from sales representative Andrea O'Neal. She is an outstanding representative of Stoepel Ford. Very well informed regardin Bought a new Edge this week from sales representative Andrea O'Neal. She is an outstanding representative of Stoepel Ford. Very well informed regarding product details. She clearly and completely answered all of my many questions. Highly professional in every sense. Transaction, including trade-in, was simple and straightforward. No hard-sell, no silly games, just the kind of business transaction any buyer would welcome. I will definitely be back to Stoepel as a return customer in the future. More

Buy F150 PU I am over joyed that I went through the Ford Dealership just "LOOKING" when I met Gary Washington. Asked him about the used trucks. He told me about I am over joyed that I went through the Ford Dealership just "LOOKING" when I met Gary Washington. Asked him about the used trucks. He told me about the Blue F150 that had just come in on a trade. I was in a hurry to get some where else so I tool him I would be back. When my wife and I came back I asked if they had sold the Blue PU. It was on the rack being serviced so we drove a New Sport 150, I might have bought it but the seats were uncomfortable. I drove the Blue 150 and feel in love with it. You know I bought it and I am one "Happy Camper". Gary and I hit it off right at first. We both are from Kansas. We Jay Hawkers have to stick together. The whole truth is; Gary is a top sale person, very Professional, Knowable , helpful and answered all of our questions. I could not ask for some one any better. I will send my friends to him. Thank you for selling this PU to me. P.S. Phil, in the parts department,, was very helpful to me as I added a couple of things to this PU. Thank you again, Morris & Beverly Smith Ingram, TX More

PCM and TCM replacement I was on a road trip and my car refused to start at a gas station. I received a tow to the service center and I was so very lucky that I broke down wh I was on a road trip and my car refused to start at a gas station. I received a tow to the service center and I was so very lucky that I broke down where I did. The employees at Ken Stoepel Ford were incredibly polite, friendly, and helpful. Kevin Ortiz in particular took care of me like I was family, and I cannot emphasize how much he helped make an extremely stressful situation into a minor inconvenience! I would gladly return to get my car worked on here, even living in Houston! More

Not pushy at all!! I did a lot of research on local dealerships and saw that Ken Stoepel received outstanding reviews. After going there I can see why. I went to the dea I did a lot of research on local dealerships and saw that Ken Stoepel received outstanding reviews. After going there I can see why. I went to the dealership knowing exactly what car I wanted. At NO time did Gary Washington try to pressure me into buying a more costly car or something I didn't want. A gentleman by the name of Mike took care of my financing and he was amazing. Once again he got my payments exactly where I wanted them to be with an outstanding interest rate to top it off!! Thank you Ken Stoepel Ford, Gary, and Mike. More

Third Purchase from Ken Stoepel Ford, Kerrville, Texas The Ford Expedition is extremely well built. My husband and his show dog were in a very nasty rollover accident last Sunday night, and they are both The Ford Expedition is extremely well built. My husband and his show dog were in a very nasty rollover accident last Sunday night, and they are both fine. He was sideswiped on the passenger side by a man in his lane, coming head on. My husband avoided the head-on, but was hit, spun, and rolled. It appears that the back tire was knocked off. He had to be pulled from the back. God was certainly watching over them both. I do not believe a lesser vehicle would have saved them. I am extremely thankful. Yesterday, we went to Ken Stoepel Ford here in Kerrville, where we have purchased two previous vehicles. Ben Gardner was our sales consultant. He was very personable and really listened to our preferences, our problems and what we wanted to do. He found us a super deal on a 2016, hail damaged (but repaired) Expedition. We are pleased. In a side issue, I had a question about my new Explorer, purchased from Stoepel. Ben went the extra mile to research until he was able to find a fix for the problem. I considered it unsafe and frightening that, when I unlocked my vehicle, ALL the doors unlocked. Someone could have reached into the passenger side as I was entering and grabbed my purse or parcels. In the worst case, a car jacker could have opened a door and jumped in. This should be addressed to take care of women like me. Kudos to Ben Gardner for his great service to find a fix. I feel safe again. Thanks again Ford Motor Company for building a strong and safe vehicle and having great employees. More

New Car for my 18 year old leaving for College Ben Gardner was my salesman and I was so impressed with him the first time I met him. We went one year ago and we test drove a ford fusion for my dau Ben Gardner was my salesman and I was so impressed with him the first time I met him. We went one year ago and we test drove a ford fusion for my daughter. He was so knowledgeable about all of the cars features and safety features that Ford offers. I had never spoken to a car salesman that could give me that kind of information. I ended up liking the fusion and my daughter didn't so I ended up buying a car for myself, but unfortunately at another dealership. At the time they didn't have a vehicle with the color scheme I wanted and Ben tried really hard to find the fusion for me. I was so impressed with him that I told him even though I didn't purchase it there, that I would come back and get another car from him for my daughter. A year later she decided on a Ford Titanium Escape. She loved it! We checked other dealerships and their salesmen could not stand up to the high standards that Ben showed us. They would just open up the car and say "look it has leather and lots of truck space." Then I would ask about their safety features and they couldn't tell me anything. So I thought of Ben and we came back to Ken Stoepel Ford. He's enthusiastic about his job and it shows. I want to know what the vehicle can do and that my daughter is going to be safe on the road. Next we have our second daughter turning 16 in a few weeks and we already know where to get her car. Also, the excellent service from the service department is untouchable to any other dealership. Cameron is friendly and professional and goes above and beyond making your time their fast and efficient. The high standards you have their just don't measure up anywhere else not even in San Antonio. At Ken Stoepel Ford you feel like family. If you buy a vehicle they will take care of you and your car's needs. In a bigger lot your just buying a car and they don't care if they see you again. Thanks again for having the best associates that I have seen anywhere. God Bless More

Ford Escape Escape was accurately listed on their website. When I walked it I was greeted immediately. Everything was quick and no hassle. Didn't have to wait v Escape was accurately listed on their website. When I walked it I was greeted immediately. Everything was quick and no hassle. Didn't have to wait very long for someone to appraise by Honda and it was nice that they didn't pressure me to purchase that day after giving me the appraisal. More

Another great shopping experience! This is my 5th vehicle I've purchased from Alfred Hernandez at Ken Stoepel Ford. As always, he was super friendly, patient, and he made the whole proc This is my 5th vehicle I've purchased from Alfred Hernandez at Ken Stoepel Ford. As always, he was super friendly, patient, and he made the whole process as easy as can be. If anyone needs a vehicle, I highly recommend Alfred Hernandez and Ken Stoepel Ford. Thanks guys!! More