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Ken Stoepel Ford

Kerrville, TX

4.5
402 Reviews

400 Sidney Baker St S

Kerrville, TX

78028

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Showing 402 reviews

March 14, 2017

Peggy is on top of her game Went in looking for a certified Expedition and was instantly greeted by Peggy and taken for a test drive. A couple of hours later I was driving off in More

by Kpeterson7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Salazar
Mar 14, 2017 -

Ken Stoepel Ford responded

We're so happy that your sales experience was great and easy! We strive for it daily and appreciate your comments! Thank you for your review and kind words about our Peggy!

March 13, 2017

Excellent and efficient service! Sam was extremely helpful regarding the sale of our new Ford Escape and trade in. The deal was made without me having to wait around all day and hagg More

by Kwilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Hernandez
Mar 13, 2017 -

Ken Stoepel Ford responded

Thank you for your kind words! We are so happy that you are enjoying your new vehicle and that Sam was able to deliver it to you! We work hard to make sure our customers are happy. Sounds like Sam delivered in every way. Literally.

March 11, 2017

No Pressure Purchase I just bought my third car from Mike Hebert at Ken Stoepel Ford Lincoln. Mike is a great salesperson, exerts no pressure and answers questions with e More

by PDU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hebert
Mar 13, 2017 -

Ken Stoepel Ford responded

Thank you for your comments and yes, we absolutely value you as a customer! We would not exist if not for you! Thank you for your commitment to working with Mike Hebert ("A-bear"). He's a super star!

March 11, 2017

Great experience Bought a Ford Edge Titanium from John a couple of days ago. John made it a very easy process - no pressure, just answered all our questions and guided More

by Rick and Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Finster
Mar 13, 2017 -

Ken Stoepel Ford responded

Thank you for your kind words, Rick and Kathy. So happy that you are enjoying your Ford Edge! We love our John Finster! So glad that he was able to make the process easy, fast, and fair.

March 10, 2017

Great car buying experience ! Ben was great to work with. He was patient as we worked through the details. He made the experience seamless with no stress that can often come with b More

by Dustlynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Gardner
Mar 10, 2017 -

Ken Stoepel Ford responded

Thank you for your kind words! We love our Ben Gardner! He goes the distance to always ensure customers have an awesome buying experience. Thank you for your review and letting us know Ben was an asset. It makes us smile! :-)

March 10, 2017

Excellent Service provided by Kevin Ortiz First class service on my f150 Platinum..... friendly, professional and prompt! I was in for a recall and Kevin made sure that I had a loaner car. He More

by compsmiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ortiz
Mar 10, 2017 -

Ken Stoepel Ford responded

Mr. Compton, We are pleased to hear that you had a 5-star experience with our service department. Kevin Ortiz is definitely an asset to our team. We're happy that your F-150 was in great hands and your service experience was easy! Please let us know if we can help in any way further. We hope you will keep our service department and Quick Lane in mind for any future service or maintenance needs.

March 09, 2017

They persevered to figure out the problem with my car. They never gave up!! Cameron was genuinely concerned about my dilemma and kept in contact with me with updates. I won't go into the particulars, bu More

by Shelleykc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Service Advisor
Mar 09, 2017 -

Ken Stoepel Ford responded

Good morning! Thank you for providing your review. We love our Cameron and yes, we will go down fighting until we figure out what is going on with your car or truck! Please let us know if we can do anything to help! We truly appreciate the 5-star review.

March 09, 2017

Heaven sent Sam Hernandez was our salesman and he was amazing! He did an awesome job helping us get into a new Ford Focus. We will absolutly continue to do bussin More

by Hd1fatboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaun and Tom, Sam Hernandez
Mar 09, 2017 -

Ken Stoepel Ford responded

Thank you for your kind words and for the 5-star review. We love our Sam and these words make us smile on the inside and out!

March 04, 2017

Best Car Buying Experience ever! This is my second car to purchase from Ken Stoepel Ford in Kerrville Texas. My next purchase will be there! Mike Hebert has been exceptional (both t More

by Fusion Friend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hebert
Mar 06, 2017 -

Ken Stoepel Ford responded

We aren't surprised you had a 5-star experience with Mike Hebert. He's been one of our top sales people for many years running because of his reputation for outstanding - and exceptional - customer service! Out of curiosity, what car did you purchase? Are you loving it so far? We certainly hope so! Please let us know if there is any way we can be of further service to you. Thank you again for your 5-star review! It means so much to us!

March 04, 2017

The Best We bought an Escape Titanium from Sam Hernandez and the folks at Stoepel. Everyone was fantastic and we had a great experience. They even stayed aft More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Hernandez
Mar 06, 2017 -

Ken Stoepel Ford responded

Ed, Thank you for your 5-star review! We are THRILLED to know that your Ford Escape Titanium is all that you'd hoped it would be, and that your sales experience with Sam Hernandez was great. We love to hear the happy stories from our customers and look forward to ensuring your best travels for years to come.

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