Ken Stoepel Ford | Page 26

Dishonest service department I took my Ford Expedition (that I bought at This dealership) in for repair (leaking coolant) and routine maintenance. Was charged a total of $2300. I took my Ford Expedition (that I bought at This dealership) in for repair (leaking coolant) and routine maintenance. Was charged a total of $2300. Returned the vehicle a few days later as it was NOT repaired, left the next day for a 900 mile trip and was terrified that I would be stranded on the side of the road. Car shimmied the whole way and was leaking red coolant onto my floorboard. I called Mike Viselka when I finally arrived at my destination. He was very friendly, told me to have the car towed to nearest ford dealership and get a rent car.... not to worry, they would pay for it. In the end, the second service dept wanted another $1900 to re-repair the problem I had already paid for and they REFUSED to pay for rental ($500+). This is the most dishonest service dept I have ever encountered. I now drive a Chevrolet. I can't believe I read in our local newspaper today that you awarded them a service excellence award. What a joke! More

Peggy is on top of her game Went in looking for a certified Expedition and was instantly greeted by Peggy and taken for a test drive. A couple of hours later I was driving off in Went in looking for a certified Expedition and was instantly greeted by Peggy and taken for a test drive. A couple of hours later I was driving off in my new (to me) vehicle. Great and easy experience buying and will do business with y'all when i am in need of a new vehicle. Thank you More

Got what I asked for! Peggy Salazar was my salesperson! Professional and courtious! New what I wanted,got me in the vehicle I was wanting! In and out in a couple of hours! Peggy Salazar was my salesperson! Professional and courtious! New what I wanted,got me in the vehicle I was wanting! In and out in a couple of hours! Thanks Peggy for making our purchase so easy! More

Superb service department Kevin O., service advisor, is the best. On more than one occasion and on more than one vehicle, Kevin has provided excellent service, advise and gone Kevin O., service advisor, is the best. On more than one occasion and on more than one vehicle, Kevin has provided excellent service, advise and gone "above and beyond" expectations. He is knowledgeable, pleasant, and genuinely wants to help the customer. Thank you Kevin! More

Excellent and efficient service! Sam was extremely helpful regarding the sale of our new Ford Escape and trade in. The deal was made without me having to wait around all day and hagg Sam was extremely helpful regarding the sale of our new Ford Escape and trade in. The deal was made without me having to wait around all day and haggle with prices. Sam even delivered our vehicle to us which was a four and a half hour drive! Great job Sam! Thank you for everything!! More

No Pressure Purchase I just bought my third car from Mike Hebert at Ken Stoepel Ford Lincoln. Mike is a great salesperson, exerts no pressure and answers questions with e I just bought my third car from Mike Hebert at Ken Stoepel Ford Lincoln. Mike is a great salesperson, exerts no pressure and answers questions with ease. He know the products and does a great job with his presentation. Everyone at the dealership is super friendly and I feel that they value me as a customer. A great experience. More

Great experience Bought a Ford Edge Titanium from John a couple of days ago. John made it a very easy process - no pressure, just answered all our questions and guided Bought a Ford Edge Titanium from John a couple of days ago. John made it a very easy process - no pressure, just answered all our questions and guided us through the process. He gave us a terrific orientation to our new vehicle. I'd recommend John and the other folks at Stoepel to anyone in the Kerrville area looking for a vehicle. More

Great car buying experience ! Ben was great to work with. He was patient as we worked through the details. He made the experience seamless with no stress that can often come with b Ben was great to work with. He was patient as we worked through the details. He made the experience seamless with no stress that can often come with buying a new car. Thanks ! More

Excellent Service provided by Kevin Ortiz First class service on my f150 Platinum..... friendly, professional and prompt! I was in for a recall and Kevin made sure that I had a loaner car. He First class service on my f150 Platinum..... friendly, professional and prompt! I was in for a recall and Kevin made sure that I had a loaner car. He should be the service manager and an example for all Ford dealerships! Jim Compton More