Ken Stoepel Ford

Purchase a new car Mike Hebert was the person that sold me my 2017 Expedition. He was a complete gentleman and answered all my questions in a professional manner. He w Mike Hebert was the person that sold me my 2017 Expedition. He was a complete gentleman and answered all my questions in a professional manner. He went over all that I needed to know about the car and even called me a few day after I had the car to se if I was satisfied or had any questions. Very pleased with Mike's professionalism. More

Great service Our salesperson was very friendly and of great help during our visit. We left with exactly what we wanted and very happy with our new vehicle. Our salesperson was very friendly and of great help during our visit. We left with exactly what we wanted and very happy with our new vehicle. More

Purchase of a new car and service of an old car. I found that both the service and sales were excellent. And I plan to future have recurring business with this company and my sales person. Peggy Sala I found that both the service and sales were excellent. And I plan to future have recurring business with this company and my sales person. Peggy Salazar. More

Return customer, Trust this dealership. Friendly and honest people. their service is great and knowledge of product is top notch. Sales person Logan was profoundly professional and there was Friendly and honest people. their service is great and knowledge of product is top notch. Sales person Logan was profoundly professional and there was no pressure to buy the product. More

Boss 302 I located my boss online. I am from MA. Through wonderful communication and great customer service, 1900 miles and a week later this once TX car now i I located my boss online. I am from MA. Through wonderful communication and great customer service, 1900 miles and a week later this once TX car now is a New England car. It was by far the easiest and best car shopping and buying I have ever done. There are not enough positive words to say about the transaction and Michael Hebert. He is a class act. Even the shipping was set up for me! Wonderful experience! More

Outstanding Service I was really late for my appointment with Kevin to have a part replaced on my Ford Explorer, but he just smiled and said, "no problem." I assumed I w I was really late for my appointment with Kevin to have a part replaced on my Ford Explorer, but he just smiled and said, "no problem." I assumed I would probably have to wait longer than normal, but was pleasantly surprised when my car was ready. I'm sure Kevin hurried my repairs along even though it was my fault for not being on time. This was my second time to work with Kevin, so this was not an isolated incident. Great service! Great employee! More

Dishonest service department I took my Ford Expedition (that I bought at This dealership) in for repair (leaking coolant) and routine maintenance. Was charged a total of $2300. I took my Ford Expedition (that I bought at This dealership) in for repair (leaking coolant) and routine maintenance. Was charged a total of $2300. Returned the vehicle a few days later as it was NOT repaired, left the next day for a 900 mile trip and was terrified that I would be stranded on the side of the road. Car shimmied the whole way and was leaking red coolant onto my floorboard. I called Mike Viselka when I finally arrived at my destination. He was very friendly, told me to have the car towed to nearest ford dealership and get a rent car.... not to worry, they would pay for it. In the end, the second service dept wanted another $1900 to re-repair the problem I had already paid for and they REFUSED to pay for rental ($500+). This is the most dishonest service dept I have ever encountered. I now drive a Chevrolet. I can't believe I read in our local newspaper today that you awarded them a service excellence award. What a joke! More

Got what I asked for! Peggy Salazar was my salesperson! Professional and courtious! New what I wanted,got me in the vehicle I was wanting! In and out in a couple of hours! Peggy Salazar was my salesperson! Professional and courtious! New what I wanted,got me in the vehicle I was wanting! In and out in a couple of hours! Thanks Peggy for making our purchase so easy! More

Superb service department Kevin O., service advisor, is the best. On more than one occasion and on more than one vehicle, Kevin has provided excellent service, advise and gone Kevin O., service advisor, is the best. On more than one occasion and on more than one vehicle, Kevin has provided excellent service, advise and gone "above and beyond" expectations. He is knowledgeable, pleasant, and genuinely wants to help the customer. Thank you Kevin! More