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Ken Stoepel Ford

Kerrville, TX

4.5
402 Reviews

400 Sidney Baker St S

Kerrville, TX

78028

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Showing 402 reviews

April 28, 2017

purchased a 2013 explorer-preowned certified We had to purchase a replacement for our 2004 explorer. Our salesman Alfred Hernandez was very focused in finding just the right car for my wife. We More

by Bill S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfred Hernandez
May 01, 2017 -

Ken Stoepel Ford responded

Thank you for this 5-star review of Alfred Hernandez. He's pretty awesome, isn't he? So is our sales management team. So happy they were able to get you into a great vehicle and make sure that everything was in tip-top shape for you! We trust you are enjoying your new Explorer ... it's a great ride!

April 25, 2017

Great Dealership We can't say enough about our salesman John Finster and the whole dealership. This was our 3rd purchase from John. He makes buying a car an enjoyable More

by ROSE BINDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Finster
Apr 25, 2017 -

Ken Stoepel Ford responded

Well, gosh shucks! Thanks so much for this review and letting people know how easy it is to buy and car or truck these days. We pride ourselves on making it easy, fast, and fair! I will pass along your comments to John, as I am sure it will make his day. Thank you again for your 5-star review and giving us the best compliment possible ... a recommendation to your friends and family! Have a great day and we hope you are enjoying your new vehicle! Remember ... our Quick Lane is here to help with your first oil change. We look forward to helping you keep your vehicle in tip-top shape.

April 25, 2017

Impeccable customer service! We were just passing through Kerrville TX with our fifth wheel from Nazareth PA on our way to Mesa AZ. My check engine light came on for a reoccurring More

by BlueCrystalMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ortiz
Apr 26, 2017 -

Ken Stoepel Ford responded

Oh my goodness! We are so sorry you were "stranded" here in Kerrville, but we are happy to know that we could help in any way to get you back on the road again. Lou and Kevin (and the rest of our crew) are awesome, and we are delighted to know that your experience with them was nothing less than a 5-star experience! When you're in our neck 'o the woods again, please stop in and say "howdy!" We trust that the rest of your trip was amazing and uneventful! Thank you, again, for your review. The greatest compliment a customer can give us is a review like this!

April 25, 2017

Service with a smile Not a good feeling when both vehicles end up in the service department at the same time, but dealing with Kevin Ortiz made a huge difference and it wa More

by jocannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ortiz
Apr 26, 2017 -

Ken Stoepel Ford responded

We love us some Kevin! :-)

April 14, 2017

Professional, friendly, and helpful This was my 1st purchase of a new vehicle. I am a widow,( around 39, but I will not tell you how many times I have been around it) and promised my hus More

by Gib1944?
Recommend Dealer
Yes
Employees Worked With
Logan Landen
Apr 19, 2017 -

Ken Stoepel Ford responded

We are so very sorry for the loss of your husband. We can only imagine how difficult and painful losing a spouse can be. We are thankful that you entrusted us with helping you keep your promise to your husband of purchasing a new vehicle, and knowing that you received 5-star service from your sales person, Logan Landen, and from our financing department with Juan Rodriguez. Please keep us in mind as you look to keep your vehicle in tip-top shape with regular oil and air filter changes, tire rotations, and free battery checks. We are confident you will experience excellent service at our Quick Lane as well. For now, we hope you are enjoying your new vehicle and that you will for many years to come.

April 13, 2017

Easy to work with dealership. Sam Hernandez was our salesman and he was super helpful. The financial end was done easily and we were able to get a zero interest loan from Ford on o More

by David Hendrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Hernandez
Apr 19, 2017 -

Ken Stoepel Ford responded

We're so happy that you were able to get the 0% financing through Ford on your new F-150 and that you had a 5-star experience with Sam Hernandez and our finance office. Thank you for your review and for helping us get the word out about the level of customer service one can expect here at our dealership. We love what we do and helping people get into the vehicle that is just right for them! We trust you are enjoying your new truck and if there is anything we can do for you, please do not hesitate to let us know. Thank you for your business.

April 12, 2017

Best Customer Service We have used this dealership many times for our car repairs and have been very pleased. Excellent customer service. Kevin always takes good care of More

by erinfo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ortiz
Apr 20, 2017 -

Ken Stoepel Ford responded

Awww shucks! What more can we say than "thank you" for this awesome review. We appreciate your 5-star review and I will definitely let Kevin know you are singing his praises. It will make his day! Thank you again!

April 11, 2017

2017 F150 Peggy was patient and low-key during our decision process. Finally tracked down the truck we wanted and let me know the status of delivery to their lo More

by DonW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Salazar
Apr 26, 2017 -

Ken Stoepel Ford responded

Thank you for your review and we're very happy to hear that you had a great experience with Peggy! We hope you are enjoying your new F150 ... it's a great truck! You chose wisely!

April 11, 2017

best service I have ever had I have shopped for cars in various places and states and I must say, this was the easiest and best service I have ever had. Peggy and Alfred were real More

by rtilley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Salazar, Alfred Hernandez
Apr 26, 2017 -

Ken Stoepel Ford responded

Mr. Tilley, First of all, welcome to Kerrville! We hope you are enjoying your transition to your new town! We also wanted to say thank you so much for your 5-star review and for the kind words about Peggy Salazar and Alfred Hernandez. We work hard to make sure our customers are treated like family and that you get the best deal possible. Thank you for letting us know this was your experience. We hope you're enjoying your new vehicle ... feel free to stop by any time to say hello and grab some fresh-popped popcorn in our showroom!

April 11, 2017

Best decision ever! Alfred was on top of it. Got the information We wanted with no hassles or gimmicks. We bought our last vehicle from him and will go no where else! Whe More

by G&C4568
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Salazar, Alfred Hernandez
Apr 26, 2017 -

Ken Stoepel Ford responded

Thank you for allowing us to help you and your family get into the perfect vehicle for each of you! How exciting that your son bought his first car here! Thank you also for being a loyal customer and entrusting us with your business once again. We hope you are enjoying your 2017 Ford Focus and that it serves you well for many years to come!

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