Ken Stoepel Ford

replaced recently purchased 2013 explorer after purchasing a 2013 explorer ( certified) we experienced exhaust inside the car. Ford claims there is no problem. we researched this problem and after purchasing a 2013 explorer ( certified) we experienced exhaust inside the car. Ford claims there is no problem. we researched this problem and found that ford has had a large number of complaints of exhaust in the passenger compartment. there has been no recall. since they (ford) will not fix the problem, we traded the 2013 explorer back in after only 2 months and purchased a new 2017 edge. we are happy with the new car, but, are disappointed with ford. we have been ford users for many years and this is the first time we have had such a serious problem that ford can't or won't fix. More

SECOND TO NONE!!!! I can't elaborate enough on how professional,friendly and fast service this place is. Buying a new ride to me is such a pain in the back side. Im a sa I can't elaborate enough on how professional,friendly and fast service this place is. Buying a new ride to me is such a pain in the back side. Im a salesman my self in a different field so I understand how this works for the most part. So when I go to buy something I don't want to be there all day and go back and forth on pricing! I don't do that to my customers and when they ask me for a price I don't ask them what kind of payment they are looking for or for there SS number. I just put my bottom line out there and my customer service out there for them and that's it. But most and yes I say most I have talked to a lot of them over last few weeks and they all have asked the above before ever trying to get me a price! Well not stoepelford!! I called and was put in to contact with Mr. Michael Hebert and boy did he ever earn my business. I explained what he had I wanted and that I needed best available pricing and guess what with in 20 minutes I had what I asked for! It was amazing and guess what!? It was a done deal in just a few hours and My new ride will be in my drive way in the morning Delivered to my front door! What an experience is all I can say. If your reading this and looking for a new or used vehicle stop reading now and call them you will not regret it and you will not be disappointed. I will be a customer for life. Thanks again Michael Hebert! More

Greatest Service Department We have to commend this dealership for the hiring of Cameron. He is a great asset to this dealership, and I would give him a 5* plus. We have been fo We have to commend this dealership for the hiring of Cameron. He is a great asset to this dealership, and I would give him a 5* plus. We have been for 2 problems and have to say, we couldn't have been treated better. The entire staff worked diligently to get to the root of our problem, and didn't quit until the problem was solved. Thanks for your hard work. We also want to thank Lou, who had to take me home and pick me up quite a few times. More

You did it again Ben Went to ken stopped looking for a used vehicle hoping that Ben still work there.Ben has sold me 2 previous vehicles, now it is 3 not used but new!Ben Went to ken stopped looking for a used vehicle hoping that Ben still work there.Ben has sold me 2 previous vehicles, now it is 3 not used but new!Ben makes buying a vehicle fun no bs.See you again for #4. More

It was a very pleasant experience . Sam was a great sales person to work with. He was very knowledgeable about the entire car and was very patient with our many questions. Juan in fin Sam was a great sales person to work with. He was very knowledgeable about the entire car and was very patient with our many questions. Juan in finance was also very nice. Buying a vehicle is not a fun time for us and these two gentlemen made it as painless as possible. If the service department is as good as the sales, we will have found a new car dealership. More

Ben Gardner, Exceptional Sales Rep Ben was extremely engaging and helped me find the best purchase deal for me. He asked me a lot of questions then gave me positive encouraging options. Ben was extremely engaging and helped me find the best purchase deal for me. He asked me a lot of questions then gave me positive encouraging options. He did not see problems only solutions. I bought higher than I expected but I feel he got me the best deal possible for me. I felt like I was buying from a friend who had my best interests as his priority. More

Never Thought I'd Drive a Truck! I'll admit it. I'm a high-maintenance-from-the-big-city-gal. I've owned a few Lexus sedans and SUVs, as well as a large BMW sedan (750Li ... black on I'll admit it. I'm a high-maintenance-from-the-big-city-gal. I've owned a few Lexus sedans and SUVs, as well as a large BMW sedan (750Li ... black on black ... yes, that was a sweet ride and always a great valet experience). The luxury vehicles rode as smooth as glass, had all the bells and whistles you can imagine (and then some), and were great on mpg (the BMW V8, not so much). That said, I never imagined I'd own a truck. For that matter, I never imagined I've live in the Texas Hill Country. But here I am after a lifetime in the big bad city of Houston, enjoying life in God's country. Kerrville. Thank you, Chrissy Garcia, for helping us find a truck (yes, I'm driving a truck!) that meets our needs and works easily within our budget. We're looking to purchase a horse trailer and a horse soon, and our new F-150 XLT with 3.5L Ecoboost and the 157" wheelbase is made to haul like 12,200 pounds or something like that, so we're all set! We can't wait to use the trailer backup/hook-up camera (or whatever you call it). Yet, another whistle to blow. We love our new Ford and feel like we're starting to fit into our new community. Thank you, Ken Stoepel Ford-Lincoln for making us feel welcome and like family. Great dealership with great people. You'll have our return business when it's time for our next vehicle in a few years. More

The BEST Quick Lane Visiting Quick Lane with Dave and Lee is always a good experience. These two go out if their way for customer service. Not to mention knowledge of the Visiting Quick Lane with Dave and Lee is always a good experience. These two go out if their way for customer service. Not to mention knowledge of their products. More