Ken Stoepel Ford
Kerrville, TX
Filter Reviews by Keyword
By Type
Showing 402 reviews
Just bought a used vehicle from Erik Schwartz at the used car lot. He was very attentive, knowledgeable and friendly. Made us feel like old friends! Everyone including Tom in finance were awesome folks to de car lot. He was very attentive, knowledgeable and friendly. Made us feel like old friends! Everyone including Tom in finance were awesome folks to deal with! Will definitely be back and refer friends to this dealership!! More
We purchased an Expedition last week and Steve Black was our sales person. 10 out of 10 on service! This was our first time going to Ken Stoepel and it won’t be our last. our sales person. 10 out of 10 on service! This was our first time going to Ken Stoepel and it won’t be our last. More
We just purchased an Expedition and it was a great purchase. We have used salesman Steve Black several times. AND we will again. Thank you Steve for being a 10 star salesman!!! We also have great thi purchase. We have used salesman Steve Black several times. AND we will again. Thank you Steve for being a 10 star salesman!!! We also have great things to say about Quik Lane and service! And the entire team at Ken Stoepel Ford. More
Best car buying experience I’ve ever had. Both Michael Nobles and Eric McCutchen were so very kind, helpful, & generous. They went above & beyond to make sure that I left in the vehicle I wan Both Michael Nobles and Eric McCutchen were so very kind, helpful, & generous. They went above & beyond to make sure that I left in the vehicle I wanted and met my needs for financing. Highly recommend; even without having the best credit, they can and will make it possible. Brenda in the financing department was wonderful as well, she had everything done quickly & was so kind. The overall atmosphere was very positive & definitely focused on customer service. I will be a returning customer! More
I am still enjoying my 22 Ford Escape I purchased from Gary Washington I also have my other car which is much older but they are both in Tip Top condition thank you for your great service I'll be back Gary Washington I also have my other car which is much older but they are both in Tip Top condition thank you for your great service I'll be back More
Thanks to another exceptional vehicle sale and all the personal communication made possible by our salesman Steve Black and Scott in management! Brenda in financing took great care of us as well providin personal communication made possible by our salesman Steve Black and Scott in management! Brenda in financing took great care of us as well providing easy to understand explanations for available finance options for our purchase. Thanks Ken Stoepel for another purchase with minimal time spent away from our business and getting us another vehicle added to our growing company! A++ More
These guys are simply AMAZING! I made an inquiry on a certified pre-owned Ford Bronco and was immediately contacted by Mike Nobles. The entire process was done via text messaging a I made an inquiry on a certified pre-owned Ford Bronco and was immediately contacted by Mike Nobles. The entire process was done via text messaging and was able to get an awesome deal with my trade in. Mike got everything approved for us to just drive up there and sign away. No hidden fees...just straight forward! When we arrived...we were immediately greeted by Mike and Marselo Chavez.The Bronco was better than what we expected...clean, detailed and ready to go to a new home.Yay! We made our way to Finance Manager, Ben Gardner, and was very very please with his professionalism and financing terms. He was super fun to work with and made all the financing process a BREEZE! Marselo went above and beyond to explain all the features of the Bronco to us and even set up the Ford Pass membership on my phone. Just amazing service all around! This trio (Mike, Marselo, & Ben) demonstrated team effort to delivery a superb customer experience! Way to go guys! I highly recommend Ken Stoepel and their team! I'm coming back for the Bronco Rapture one day! For now, I'm loving my Ford Bronco Badlands! Thank you so much! More
Within the last ten days I've had two occasions to use the Quick Lane at Ken Stoepel Ford. The first time I stopped by on 9-11-23 for a state inspection, and my vehicle was taken care of quickly, with fr the Quick Lane at Ken Stoepel Ford. The first time I stopped by on 9-11-23 for a state inspection, and my vehicle was taken care of quickly, with friendly and professional coordination of service by Julia Pestana. Then I scheduled an appointment for today, 9-19-23, due to issues with my vehicle's battery. Logan Landen provided professional service, and my vehicle was ready with a new battery in thirty minutes. Both of these individuals were professional, courteous and friendly, treating customers like human beings, not "numbers"--no matter how busy they were. More
My wife and I just purchased a new 2023 Ford F350. Gary and Eric asked me what I was looking for in a truck and told me about a special-order truck on the lot that had not been picked up. The truck ha Gary and Eric asked me what I was looking for in a truck and told me about a special-order truck on the lot that had not been picked up. The truck had everything I was looking for except the specific tires and tow package I wanted. They told me they had all parts and could have the truck ready in a few hours. They took us to a restaurant to eat then we came back and closed on the new truck in less than an hour, and our truck was ready a few hours later as agreed. Very seamless process from Sales to Service and Finance, awesome support from everyone involved. We would highly recommend this dealership to anyone looking to buy a vehicle. Our thanks and gratitude to Eric McCutchen, Gary Washington, Juan Rodriguez and Logan Landen. More