Ken Stoepel Ford

Terrible experience and I will never again use this dealership! The rep Ken was very condescending to me both on the phone and in person!! I had a simple issue and they found a way to initially make dealership! The rep Ken was very condescending to me both on the phone and in person!! I had a simple issue and they found a way to initially make it a huge ordeal. The vehicle was under warranty and they wanted to collect $175. I contested that and then they did eventually agree that they will work on the truck without charging me that $175. Crazy policy, but that is another topic for someone else to complain about. Anyway, I scheduled an appointment about a week out, which was fine, with a FULL understanding that I had to wait while they were working on the vehicle. This should have been either a quick fix or, a quick diagnosis and I should have been on my way. Two and a half hours went by and they hadn't even got the truck in yet! I couldn't wait any longer because I had other obligations out of town that I had scheduled and couldn't reschedule. What I ended up doing is driving 7 hours round trip to get the truck fixed from the Ford dealer who welcomes the warranty work and gets it done. I had an appointment with my trusted dealer and, no sooner did I get out of my vehicle they were pulling it into the bay!! Everything was a problem with Ken Stopple Ford however, going forward, it will no longer be my problem! More

I have purchased probably a dozen vehicles from auto dealers in my lifetime. Ken Stoepel Ford easily the best of all of them for honesty, values, followup, client consideration, and fairness in price an dealers in my lifetime. Ken Stoepel Ford easily the best of all of them for honesty, values, followup, client consideration, and fairness in price and trade value. Sales consultant Matt Cummings was fabulous, helpful, and patient. Finance manger Juan Rodriguez was incredibly helpful, honest, and friendly. More

Just bought a used vehicle from Erik Schwartz at the used car lot. He was very attentive, knowledgeable and friendly. Made us feel like old friends! Everyone including Tom in finance were awesome folks to de car lot. He was very attentive, knowledgeable and friendly. Made us feel like old friends! Everyone including Tom in finance were awesome folks to deal with! Will definitely be back and refer friends to this dealership!! More

Ken Stoepel has taken great care of my vehicle once again! Thank you, Bobby! Professional staff and always so kind.. Very much appreciated.. again! Thank you, Bobby! Professional staff and always so kind.. Very much appreciated.. More

We purchased an Expedition last week and Steve Black was our sales person. 10 out of 10 on service! This was our first time going to Ken Stoepel and it won’t be our last. our sales person. 10 out of 10 on service! This was our first time going to Ken Stoepel and it won’t be our last. More

We just purchased an Expedition and it was a great purchase. We have used salesman Steve Black several times. AND we will again. Thank you Steve for being a 10 star salesman!!! We also have great thi purchase. We have used salesman Steve Black several times. AND we will again. Thank you Steve for being a 10 star salesman!!! We also have great things to say about Quik Lane and service! And the entire team at Ken Stoepel Ford. More

Best car buying experience I’ve ever had. Both Michael Nobles and Eric McCutchen were so very kind, helpful, & generous. They went above & beyond to make sure that I left in the vehicle I wan Both Michael Nobles and Eric McCutchen were so very kind, helpful, & generous. They went above & beyond to make sure that I left in the vehicle I wanted and met my needs for financing. Highly recommend; even without having the best credit, they can and will make it possible. Brenda in the financing department was wonderful as well, she had everything done quickly & was so kind. The overall atmosphere was very positive & definitely focused on customer service. I will be a returning customer! More

I am still enjoying my 22 Ford Escape I purchased from Gary Washington I also have my other car which is much older but they are both in Tip Top condition thank you for your great service I'll be back Gary Washington I also have my other car which is much older but they are both in Tip Top condition thank you for your great service I'll be back More

Thanks to another exceptional vehicle sale and all the personal communication made possible by our salesman Steve Black and Scott in management! Brenda in financing took great care of us as well providin personal communication made possible by our salesman Steve Black and Scott in management! Brenda in financing took great care of us as well providing easy to understand explanations for available finance options for our purchase. Thanks Ken Stoepel for another purchase with minimal time spent away from our business and getting us another vehicle added to our growing company! A++ More

These guys are simply AMAZING! I made an inquiry on a certified pre-owned Ford Bronco and was immediately contacted by Mike Nobles. The entire process was done via text messaging a I made an inquiry on a certified pre-owned Ford Bronco and was immediately contacted by Mike Nobles. The entire process was done via text messaging and was able to get an awesome deal with my trade in. Mike got everything approved for us to just drive up there and sign away. No hidden fees...just straight forward! When we arrived...we were immediately greeted by Mike and Marselo Chavez.The Bronco was better than what we expected...clean, detailed and ready to go to a new home.Yay! We made our way to Finance Manager, Ben Gardner, and was very very please with his professionalism and financing terms. He was super fun to work with and made all the financing process a BREEZE! Marselo went above and beyond to explain all the features of the Bronco to us and even set up the Ford Pass membership on my phone. Just amazing service all around! This trio (Mike, Marselo, & Ben) demonstrated team effort to delivery a superb customer experience! Way to go guys! I highly recommend Ken Stoepel and their team! I'm coming back for the Bronco Rapture one day! For now, I'm loving my Ford Bronco Badlands! Thank you so much! More