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92 Reviews of Ken Pollock Volvo Cars - Service Center
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March 01, 2023
If you’re looking for the experience of a traditional dealership, KP Volvo is fine. If you’re looking for a traditional Volvo dealership experience, this place completely misses the mark. I was visiti dealership, KP Volvo is fine. If you’re looking for a traditional Volvo dealership experience, this place completely misses the mark. I was visiting family, and got a blowout on our 3.5 week old car. We towed the car to Ken Pollock, the closest Volvo dealer. They tried to push us off to just change the tire and send us on our way, and sounded annoyed when I said we’d like the damage to our rim fixed as well. I also asked if they can do anything about the scratches on the car from the rubber hitting it when the tire practically exploded. I was told our car is too dirty with salt to assess damage, and even if there are scratches, they’re not a body shop. (Yet, I would think that’s what their collision center is?) I asked them to wash it, regardless of cost, and they said they’d do it for free. They called back and said the rest of the car looks great, no scratches. When we got the car back, the entire front end was covered in surface scratches, and it didn’t even look like they hosed it off, let alone washed it. Fast forward 2 weeks, the paint is already chipping off of the rim. They never actually resurfaced the rim, and just slapped a coat of paint on it. We took the car to our local dealer to get corrected. Our cosmetic warranty won’t cover the cost to correct it since the work should still be guaranteed by Ken Pollock, (Though, I’m not driving 3 hours each way for the quality of work they did) and on further inspection, found out our rear rim is also bent. Ken Pollock either missed it or never performed a proper inspection on our vehicle, and put us back on the road with a damaged wheel. Our dealership was also able to buff our most of the scratches We’re loyal to Volvo, because we always get much better than your standard care. However, that wasn’t the case here. When I lived in PA, I loved the care that Ken Pollock Nissan always gave me. They’ve either gone down hill or the sentiment hasn’t transferred to their Volvo arm. More
by shukru
Employees Worked With
I don’t remember
August 05, 2019
Friendly Service Center Quick, knowledgeable and friendly service department. Snacks and K- cups while you wait. Loaners are available for many service events and your car u Quick, knowledgeable and friendly service department. Snacks and K- cups while you wait. Loaners are available for many service events and your car us washed with service. More
by Kimbow
Employees Worked With
Drew Malligo
July 26, 2019
Excellent service Stuck to my problem, told me what was wrong and didn’t try to sell me on any other services I was not there for. A service department you can trust. Stuck to my problem, told me what was wrong and didn’t try to sell me on any other services I was not there for. A service department you can trust. More
by Mazzx3
Employees Worked With
Drew Malligo
July 07, 2019
Always excellent service Have been coming for service over a year now and it just keeps getting better. Everyone makes an effort to ensure satisfaction. Drew is great. Have been coming for service over a year now and it just keeps getting better. Everyone makes an effort to ensure satisfaction. Drew is great. More
by Champi7
Employees Worked With
Dave Chapple, Drew Malligo, Jason Pozniak
June 15, 2019
Vehicle Inspection and 20,000 mile Service My experience was excellent as I was treated with professionalism by the service staff. They were respectful and knowledgeable. They completed the wor My experience was excellent as I was treated with professionalism by the service staff. They were respectful and knowledgeable. They completed the work in the promised time and it was done correctly. I highly recommend Lem Pollock Volvo. More
by Joe
Employees Worked With
Drew Malligo
June 09, 2019
Great staff and service. Called with a problem, they got me in quick and out fast. Did what I asked and checked the car over, they even washed it for me. Great job! Called with a problem, they got me in quick and out fast. Did what I asked and checked the car over, they even washed it for me. Great job! More
by Jeffstew
Employees Worked With
Dave Chapple, Jason Correll, Drew Malligo, Angelo Manganello
May 17, 2019
Customer service Excellent customer service personnel who truly care about your needs and safety. They go above and beyond to satisfy your needs. Top notch loaner ve Excellent customer service personnel who truly care about your needs and safety. They go above and beyond to satisfy your needs. Top notch loaner vehicles are made available. These folks go out of their way to ensure your safety and needs are satisfied whether by going over electronic gadgets on the car. More
by Holly
Employees Worked With
Mike Minnick, Jason Correll, Drew Malligo, Angelo Manganello
May 07, 2019
Best of the Best! I have had my XC90 almost three years. Since the first day of having my vehicle, I have been most pleased! The vehicle is wonderful and the service at I have had my XC90 almost three years. Since the first day of having my vehicle, I have been most pleased! The vehicle is wonderful and the service at Ken Pollock Volvo is absolutely the Best. The personnel in service are courteous and reliable. Any request for service is met with reliability and friendly smiles. I believe this dealership is the Best of the Best! More
by Love my volvo!
Employees Worked With
Brian Marcinkowski, Jason Correll, Drew Malligo, Angelo Manganello
May 06, 2019
Great customer Care Drew Is the perfect example of customer service . Corporate American should visit the service area to see how Team Pittston cares about their custome Drew Is the perfect example of customer service . Corporate American should visit the service area to see how Team Pittston cares about their customers. I have not met a bad employee there More
by Dmc
Employees Worked With
Jason Correll, Drew Malligo, Lisa Krah
April 12, 2019
Service I recently had my car serviced . Very helpful and polite employees. Definitely a five star car dealership. I’m very pleased every time my car is servi I recently had my car serviced . Very helpful and polite employees. Definitely a five star car dealership. I’m very pleased every time my car is serviced. More
by Fran 148
Employees Worked With
Drew Malligo
