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Ken Pollock Volvo Cars
Pittston, PA
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Great service. Friendly and very helpful. Jason and Drew are wonderful to deal with. Very accommodating, knowledgeable and friendly. Service is quick and I appreciate the personalized servic Jason and Drew are wonderful to deal with. Very accommodating, knowledgeable and friendly. Service is quick and I appreciate the personalized service. They always go above and beyond my expectations. More
Fantastic buying experience! Thanks Sue for ALL of your help! When I first test drove my new car, it was simply to appease my husband. I thinking I'd eventually end up getting a Thanks Sue for ALL of your help! When I first test drove my new car, it was simply to appease my husband. I thinking I'd eventually end up getting a newer model of the vehicle I had when my lease was up. Had it not been for her courtesy and respect for my time, I may not have even thought twice about leasing a car at this time. Sue gave me the highlights of the car and answered all of my questions about the use of the technology. I left the dealership with a great feeling knowing that I wasn't pressured in any way to make a purchase. I was able to go home and think about the vehicle as it relates to my needs. The next day, my husband was on the phone with Sue to set up a test drive for himself. He was as impressed with her as I was & went over the details. I received a call from him that they made a deal & all I had to do was "show up" to process the paperwork. I did so & Sue took great care of me. Had my car ready to go & spent extra time reviewing all of the features with me. She is truly an asset to the dealership and to Volvo. She is very knowledge and was willing to go above and beyond to ensure that I was extremely satisfied with my new SUV. I feel very lucky to have met Sue as she feels more like a friend than simply a salesperson. Thanks again! More
Another great experience I have been a customer here for several years now with several vehicles. I recently leased an XC90 and dealt with Mike Minnick and Paul. They were t I have been a customer here for several years now with several vehicles. I recently leased an XC90 and dealt with Mike Minnick and Paul. They were truly exceptional and I'm sure I will be back again in the future when the need arises. More
Service Very knowledgeable accommodating and great service they always accommodate me when I call. Enjoy the free car wash .Very pleasant to work with !!!' Ke Very knowledgeable accommodating and great service they always accommodate me when I call. Enjoy the free car wash .Very pleasant to work with !!!' Keep up the good work !!! More
Always a good experience Your service team does an excellent job of keeping customers informed of the repairs needed and the time it will take to make the repairs. If the job Your service team does an excellent job of keeping customers informed of the repairs needed and the time it will take to make the repairs. If the job is going to take longer than expected, I have always been notified in a timely manner. Estimated cost are also with in a few dollars of the actual cost and repairs that may be required in the future are noted on the sales slip. Thank you for taking my time in consideration More
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Easy and Enjoyable Mike and Murad made our experience of leasing our first Volvo easy and enjoyable! Each day my husband I drive our new SUV we reaffirm the awesome dec Mike and Murad made our experience of leasing our first Volvo easy and enjoyable! Each day my husband I drive our new SUV we reaffirm the awesome decision we made to switch to Volvo! Safe, Reliable and fun to drive are the reasons that I am thrilled with my new XC-90; thank you gentleman! More
Ken Pollock Had a discussion with a salesperson set up an appointment with the business manager,arrange financing with my bank and Volvo financing online. "Did ev Had a discussion with a salesperson set up an appointment with the business manager,arrange financing with my bank and Volvo financing online. "Did everything we should have done as a good customer". 1 hour before our meeting already in route to the dealer they sold a vehicle out from under us !! They did give us a courtesy call Informing us the car had been sold don't bother showing up !!! Great customer service !!! I'm sure there were some pressure tactics like "a lot of interest in this vehicle" were used. More
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A GREAT BUYING EXPERIENCE! It was a pleasure doing business with the Ken Pollock Volvo organization. Not only were all the employees cordial, but they went the extra mile to mak It was a pleasure doing business with the Ken Pollock Volvo organization. Not only were all the employees cordial, but they went the extra mile to make me a satisfied customer. The personal care given by the sales team is extraordinarily rare in this day and age, but this dealership shows that they will work extra hard to please each and every customer. From great service from all the staff to superior product pricing, you will be happy that you came to this dealership for your new or used vehicle. More
I got the car I wanted without pressure or hassle I went to Ken Pollick hoping but not expecting to get a new car. My saleswoman, Sue, greeted me warmly and within a couple of hours I had found exactl I went to Ken Pollick hoping but not expecting to get a new car. My saleswoman, Sue, greeted me warmly and within a couple of hours I had found exactly what I wanted. She put no pressure on me to buy a bigger or more equipped car. She very patiently explained all the differing features on a dozen or so cars, even finding a car made in Sweden. Not only did she help me find what I needed and wanted, she did it pleasantly and efficiently. She also made the technology learning curve for me go simply and smoothly. I most likely would not have bought a car that day without her kind approach. I highly recommend this dealership after my experience here. More
Car Buying Easy car buying experience. Working with Bill Barber and AJ made the usual car buying an overall pleasant interaction.. Ken Pollock has a good reputat Easy car buying experience. Working with Bill Barber and AJ made the usual car buying an overall pleasant interaction.. Ken Pollock has a good reputation for service and reliability in our area. More